The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Only one seal sent, whereas the vacuum machine requires two. This obliges me to place two orders, incur two shipping costs etc...
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Response from tompress.com
Dear customer ,
Our gaskets are sold individually as it is not necessarily necessary to replace both of them.
If you wish to purchase a spare part, please contact our customer service department when placing your order.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
Sylvère
Tom Press
Y
YVAN E.
Rating: 4 out of 5
following a purchase from 05/01/2024
Very satisfied good material
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Response from tompress.com
Thank you very much for your positive feedback! We are delighted that you are satisfied with our TomPress site.
Please don't hesitate to contact us if you need any help or advice. Have a nice day!
J
Jean-Paul P.
Rating: 4 out of 5
following a purchase from 18/05/2024
The site is very good, but the relay point (Luchini in Sartène) is terrible.
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Response from tompress.com
Thank you very much for your positive feedback, we are delighted that you have enjoyed our products and our site .
We're sorry you had such a bad experience at your relay point.
We hope to see you soon on Tompress.com.
P
Ph D.
Rating: 4 out of 5
following a purchase from 16/05/2024
quality products to improve packaging quality for shipment
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Response from tompress.com
Hello and thank you for your positive review of our TomPress website.
We are delighted that you liked the items you ordered.
We have taken your comment on the packaging into account and will do our utmost to improve our packaging in the future.
Thank you again for your confidence.
Have a nice day. The TomPress team
P
Paul S.
Rating: 4 out of 5
following a purchase from 15/05/2024
Meets expectations (product and delivery)
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Response from tompress.com
Thank you very much for your positive feedback, Paul!
We're delighted that your order on our TomPress site lived up to your expectations.
Don't hesitate to come back to us if you need anything, we'll be happy to assist you.
Have a nice day!
M
Manu D.
Rating: 3 out of 5
following a purchase from 14/05/2024
The pantry isn't quite finished. The bottom and roof weren't holding, so we had to add screws. The door is a little crooked...
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Response from tompress.com
Hello ,
We are sorry that the pantry did not fully meet your expectations.
Thank you for your review. We will pass on the information to our supplier.
Please do not hesitate to contact us if there is anything we can do for you.
Best regards,
Sylvère.
TomPress
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Eric B.
Rating: 4 out of 5
following a purchase from 10/05/2024
Hello, despite a small misunderstanding about my basket, the two times I spoke with customer service, I appreciated the willingness to listen and finalize my order in a good and courteous manner, thank you to these people.
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Response from tompress.com
Thank you very much Eric for your positive feedback on TomPress, it makes us very happy!
We'll do everything we can to keep you satisfied.
M
MARIE D.
Rating: 1 out of 5
following a purchase from 18/03/2024
these devices do not work!
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
I hope that our telephone conversation was able to meet your expectations and provide you with the solution you were looking for.
We look forward to serving you again and providing you with a better experience.
P
PEINTURE B.
Rating: 4 out of 5
following a purchase from 07/03/2024
Good product but now the wait for orders is much too long for shipping. We need to review this quickly.
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Response from tompress.com
Dear Customer,
Thank you very much for taking the time to give us your feedback.
We are delighted that you like our products.
We will do everything we can to shorten your wait.
TomPress
M
MAURICE A.
Rating: 4 out of 5
following a purchase from 24/01/2024
Very quick response for shipping thank you
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Response from tompress.com
Mr Autigeon, thank you very much for taking the time to share your impressions with us. It's a pleasure to know that our customers are satisfied.
One of our priorities is to do everything we can for each and every one of our customers.
We look forward to hearing from you!
Have a nice day,
We remain at your disposal.
Yours sincerely
Sylvère
TOMPRESS Customer Service
M
MURIELLE C.
Rating: 1 out of 5
following a purchase from 25/01/2024
Damaged
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
During transportation, this kind of inconvenience can happen.
That's why we're available Monday to Friday from 09:00 to 18:00 by phone and e-mail, to help you resolve the situation.
Please do not hesitate to contact us as soon as you receive your parcel.
We look forward to serving you again and providing you with a better experience.
We remain at your disposal.
Yours sincerely
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
This time it's fine... Last time my parcel was damaged.
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RENAUD P.
Rating: 1 out of 5
following a purchase from 29/02/2024
Disappointed with my order, I was missing one item out of all my purchases.
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If a product is missing from your order, please do not hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
TomPress
D
DOMINIQUE M.
Rating: 1 out of 5
following a purchase from 26/02/2024
Perfect, just what I needed
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Response from tompress.com
Thank you very much for taking the time to give us your feedback. It's a pleasure to know that our customers are satisfied. Don't hesitate to visit us again!
A very pleasant day to you,
Tom Press
J
JEAN A.
Rating: 4 out of 5
following a purchase from 28/02/2024
Perfect
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LAURENT C.
Rating: 4 out of 5
following a purchase from 02/01/2024
Very good
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NICOLE R.
Rating: 4 out of 5
following a purchase from 24/11/2023
four stars . there are always good ideas that you can't find elsewhere or that you wouldn't have thought of .
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CLAUDE H.
Rating: 1 out of 5
following a purchase from 07/03/2024
Hello ! I still haven't been able to find parts to adapt the herb burner with the vineo gas bottle holder (screw screw thread contrary to the screw threads commonly used in France!!!).
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Response from tompress.com
Hello Mr Hernandez
Since your message, we've had the pleasure of speaking by telephone.
I hope our advice has helped you find a solution.
Thank you for contacting us and giving our opinion, which we have appreciated and taken into account.
Thank you for contacting us and giving our opinion, which we have appreciated and taken into account.
Very nice day to you,
TomPress
F
FREDERIC P.
Rating: 1 out of 5
following a purchase from 23/02/2024
Product, vacuum packing machine, arrived damaged. Returned in the same condition despite being taken care of by after-sales service. Request for refund made and obtained. Tom Press never again.
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Response from tompress.com
Hello,
The defective product was repaired and returned to you in working order.
You asked for a refund, which was given within the deadline.
We are sorry that your experience did not live up to your expectations.
TomPress
We're sorry your experience didn't live up to your expectations.
TomPress
D
DIDIER B.
Rating: 4 out of 5
following a purchase from 09/02/2024
Nothing to say c top
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SYLVIE D.
Rating: 4 out of 5
following a purchase from 23/02/2024
in-store purchase, pleasant welcome, good advice
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GRAZIELLA B.
Rating: 1 out of 5
following a purchase from 09/04/2024
Fast delivery. Perfect packaging. Top
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Response from tompress.com
Thank you very much for taking the time to give us your feedback. It's a pleasure to know that our customers are satisfied.
Don't hesitate to visit us again!
A very pleasant day to you,
TomPress
C
CHRISTIAN P.
Rating: 1 out of 5
following a purchase from 18/01/2024
despues de ver en youtube un video donde se muestra la exptracion de puree de castañas, compre la maquina y trate de procesarcastañas si resultados esto muy decepcionado .
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Response from tompress.com
Hello m porte
You can contact us by email so we can help you get the most out of your product and see together what difficulties you are encountering.
I wish you a good day.
TomPress
J
JACQUES C.
Rating: 4 out of 5
following a purchase from 16/02/2024
satisfied with my order, fast delivery.good.
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MARTINE C.
Rating: 4 out of 5
following a purchase from 16/01/2024
Satisfied with my order. Thanks Tompress
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ERIC L.
Rating: 4 out of 5
following a purchase from 20/10/2023
very good value for money
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XAVIER H.
Rating: 4 out of 5
following a purchase from 05/03/2024
Many delays
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SONIA D.
Rating: 4 out of 5
following a purchase from 20/11/2023
Quality article, nothing to complain about
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SEBASTIEN C.
Rating: 3 out of 5
following a purchase from 25/03/2024
Product at the top, just the delivery time of 7 months, too bad But company very correct to ask me if I wanted to cancel, very pro I thank them, I would have qd mm a small commercial gesture, just this downside
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Response from tompress.com
Thank you for sharing your review of tompress.com,
Thank you for sharing your opinion on tompress.com
We apologize for the delay, which is beyond our control. Please be assured that we are doing our best to improve product availability and will announce precise lead times as soon as we are aware of them.
Best regards.
P
PIERRE V.
Rating: 1 out of 5
following a purchase from 06/12/2023
tompress is an excellent trader as for your company of the guaranteed opinions, I do not think as much of it I did not place any order this year
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Response from tompress.com
Hello,
Thank you for your kind review of Tom Press. Société des Avis Garantis works well for us, the Tom Press company, and your rating is for Tom Press.
Please feel free to make this rating consistent with your comment.
We look forward to seeing you again on our site.
E
ELIANE M.
Rating: 3 out of 5
following a purchase from 05/03/2024
Everything was impeccable as always. Thank you
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ARNAUD B.
Rating: 3 out of 5
following a purchase from 27/02/2024
Delivery time out of date...not usual... we'll see next time?
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OLIVIER L.
Rating: 1 out of 5
following a purchase from 06/02/2024
Poor quality mincer If this is for beginners, watch out for the finger. The meat had great difficulty passing through the mincer. Then I tried to tighten it a little and it broke. Best regards.
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If you have any problems using your chopper, we'll be happy to help you by e-mail or phone Monday to Friday.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
TomPress
F
FRANÇOISE J.
Rating: 4 out of 5
following a purchase from 11/12/2023
Excellent quality, but protective film requires complete disassembly for removal
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ALAIN M.
Rating: 3 out of 5
following a purchase from 02/04/2024
Too bad. That. The size of the gloves is for women's hands. The old gloves I bought from you were bigger!!!!
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Response from tompress.com
Hello, Thank you for your comment which will enable us to improve the quality of our services to provide you with a fully satisfactory shopping experience. Best regards.
TomPress
R
ROSE M.
Rating: 1 out of 5
following a purchase from 24/11/2023
Not the right product for a 2-month wait
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If the product does not correspond to your order, please do not hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
TomPress
J
JEAN-MARC B.
Rating: 4 out of 5
following a purchase from 23/10/2023
A little pricey, but great choice of good quality products, delivered quickly.
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MICHEL M.
Rating: 4 out of 5
following a purchase from 06/03/2024
satisfied with material ordered and delivered on time
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ROGER C.
Rating: 3 out of 5
following a purchase from 04/04/2024
Insufficient packaging, bottom warped in transit.
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Response from tompress.com
Hello Sir and thank you for your review. We hope that the products were delivered to you in good condition. We will do our best to pack and cushion the goods to ensure that they can be transported quickly and cheaply.
Please do not hesitate to contact us if you have any problems with your delivery.
Best regards,
N
NADINE F.
Rating: 4 out of 5
following a purchase from 12/03/2024
Very good service. Thank you
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