The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Item that arrived is nothing like the photo from the website. He top section is a 1/4 of the height of the website one. I emailed asking if I was sent the wrong item by mistake. No one even replied to me
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Acheteur Vérifié
Rating: 4 out of 5
Impeccable delivery service. The cost of transport is rather high.
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Acheteur Vérifié
Rating: 1 out of 5
Defective appliance appliance runs with the fruit requested from your services and still no news useless purchase since defective.
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Response from tompress.com
An after-sales dossier has been opened, and we have informed the manufacturer of the problem encountered. We are awaiting their reply. We will get back to you as soon as possible. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I did receive my order for 1l bottles, but I preferred the same 0.5l bottles, but they were no longer available, even though they were on the inventory of items for sale! too bad.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
a handle on the pan became detached and had to be glued back in place
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Response from tompress.com
Hello, please contact our customer service department on 05 63 71 44 99 or by email at [email protected] to let us know about the problem you are experiencing. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
faster delivery
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Acheteur Vérifié
Rating: 3 out of 5
the delivery was fast, the WECK jars were as described but did not have the closing hooks. i was therefore unable to use my jars. i did not find any particular specification on the site on this subject.
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Response from tompress.com
Hello, Weck hooks are sold separately from the jars. We mention this on the product sheet. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
good product, but shipping costs have really increased the price of this item (I found it cheaper today near me - and of course without shipping surcharges).
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
a bit expensive
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
relationship management, transport and packaging.
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Acheteur Vérifié
Rating: 3 out of 5
The product description could be more precise and complete.
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A
Acheteur Vérifié
Rating: 4 out of 5
The wire mesh is not tight enough. They'll let the mice through! One of the sides was badly tightened! In addition, you need to be able to choose which side of the door to open. In our case, we had to dismantle, turn over and screw on the other side. These are details, but I think you can improve on them.
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Acheteur Vérifié
Rating: 4 out of 5
R A S .......... fast
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Mail not received for delivery Deliveryman top bone
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Acheteur Vérifié
Rating: 1 out of 5
Purchase made in September 2022, received end of April 2023. No commercial gesture, what can I say.......
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Acheteur Vérifié
Rating: 3 out of 5
no diameter information, see brief instructions on label, must weigh bags to deduce diameter
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Acheteur Vérifié
Rating: 4 out of 5
Everything is of good quality. My only downside is that I don't know how to use the sausage mix because there's nothing on the website to explain how to use it.
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Response from tompress.com
Hello, for the dry sausage mix, use 25 g. of mix per kg and season to taste with salt and pepper. Best regards
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Acheteur Vérifié
Rating: 3 out of 5
better product info
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Acheteur Vérifié
Rating: 3 out of 5
Hello, As I am waiting for the delivery of my order, I cannot answer to the evaluation of the product. I am sure that I will not be disappointed. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur vérifié
Rating: 3 out of 5
You recently added these items to your shopping cart
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Response from tompress.com
but you haven't completed your order.""
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Acheteur Vérifié
Rating: 3 out of 5
Shipping costs are still very expensive. Personally, I was unlucky with the item I ordered (numerous defects, damaged...). However, the sales department got back to me and took my complaint into account.
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Acheteur vérifié
Rating: 4 out of 5
Speed of parcel delivery.
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Acheteur Vérifié
Rating: 1 out of 5
Not received
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Response from tompress.com
Hello, The carrier is having problems delivering your package. From the tracking, we can see that an access code at your home was blocking delivery. We have sent you the carrier's contact details to arrange a delivery date. Yours sincerely
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Acheteur Vérifié
Rating: 4 out of 5
The product ordered is compliant. However, the pricing information was not very clear. Maybe I'm stupid because the answers to my request for clarification were a bit ironic"........."
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Respecting the deadlines announced at the time of the order?!...
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Acheteur Vérifié
Rating: 4 out of 5
Very satisfied. Product completely conforms to the order. Delivery times respected.
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Acheteur Vérifié
Rating: 1 out of 5
Undelivered goods to date
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Response from tompress.com
Hello, We shipped your package on 06/04/23. Your parcel has encountered a delivery problem with La Poste. We opened a claim on 12/04 with Colissimo in order to locate it. We will keep you informed of its whereabouts. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
I didn't receive my parcel, nobody called me.
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Response from tompress.com
Hello, Your parcel has been waiting for you at your collection point since 12/04/23. Yours faithfully
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Acheteur Vérifié
Rating: 4 out of 5
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Verifizierter Käufer
Rating: 3 out of 5
Delivery and service are ok. Unfortunately, the quality of the product is poor. - Lock only attached with one screw, second screw missing - Wood torn in several places Wood splintered in some places I'm keeping the cabinet anyway, as I was able to repair most of the defects.
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Acheteur Vérifié
Rating: 4 out of 5
++ products meet my requirements. - long lead times probably due to breakage - - a lot of paper for packaging in a too large box
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