Customer reviews of tompress.com

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/04/2023 à 17h56

Easy enough to assemble. I have yet to test it!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/04/2023 à 08h44

bjr; I am satisfied with the products (gimbals), but I would like to get a good discount if I need more".

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Response from tompress.com Published on 01/01/1970

because this product is very expensive! as I was in a hurry

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Acheteur Vérifié

Rating: 3 out of 5

Published on 06/04/2023 à 08h29

Fiberglass mat broke after 2h00 of use

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Response from tompress.com Published on 07/04/2023

Hello, We apologize for the inconvenience. Please send us a photo to [email protected] so that we can find a solution. Best regards.

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Verifizierter Käufer

Rating: 1 out of 5

Published on 03/04/2023 à 07h58

Dear Tom Press Team, According to the following tracking link, the shipment from Geodis has not yet been delivered in Como. https://espace-client.geodis.com/services/destinataires/#/1GE9KLFLJQGP I would be grateful if you could inform me of the current whereabouts of this shipment. With kind regards, Juergen Moll

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Response from tompress.com Published on 03/04/2023

Good morning, I request that you first remove the link from your post. Then I notice that the tracking indicates a delivery. It will be updated as soon as the delivery date is accepted by the recipient of the parcel. With best regards.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 03/04/2023 à 07h00

Hello, I bought sawdust. Very disappointed, the grind was much too big and impossible to light. I had to pass everything through a mason's sieve to get real sawdust worthy of the name. This will be my last purchase from TOMPRESS, which in my opinion offers a catalog of items that are far too diverse, and therefore cannot guarantee quality and conformity.

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Response from tompress.com Published on 03/04/2023

Hello, I'm sorry the sawdust isn't to your liking, it's advertised for a grain size of 1 to 2.8 mm. The difficulty in igniting it may be due to moisture, so don't hesitate to dry it out before use to make it burn more easily. You can heat it with a blowtorch before placing the glowing embers on it. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/04/2023 à 06h55

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Acheteur Vérifié

Rating: 1 out of 5

Published on 03/04/2023 à 06h28

I had to order an 8mm grate for a Reber chopper, although the product you sell was supposed to be equipped with one, but in the end it was fitted with a 6mm grate.

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Response from tompress.com Published on 03/04/2023

Hello, you are referring to model n°12, which has been delivered for a few months now with a 6 mm perforated grid. The description has been updated since the manufacturer's modification on our tompress.com website. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 30/03/2023 à 17h33

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/03/2023 à 16h48

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Acheteur Vérifié

Rating: 1 out of 5

Published on 27/03/2023 à 10h13

I send a message to say that the 4 legs of my chopper are not the same height and ask for a refund to buy a better one. I'm told that the 4 legs have to be fixed and that if I get a refund it will be at a discount.... The product deserves a factory recall. You've lost a customer. Who was ready to buy a better product but will che

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Response from tompress.com Published on 03/04/2023

Hello, I'm sorry that the item you ordered is not to your liking. It is indeed intended that the item be fixed on a stand using the pre-punched feet. The conditions for returns are as follows: # new, unused product # product in original, undamaged packaging (cardboard and cushioning) /!

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Acheteur Vérifié

Rating: 3 out of 5

Published on 27/03/2023 à 08h36

Nothing to say about the products. But order placed in November, delivered in March... No explanation, contact or information. Very unfortunate

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Acheteur Vérifié

Rating: 3 out of 5

Published on 27/03/2023 à 08h31

I don't find it optimum because of its lightness, and the fact that it's convertible gives air intakes" because of the "hinges"......

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/03/2023 à 08h04

information and support. The products are always of good quality. Bradley smoker+cold smoke kit. Extra, as a replacement for a purely manual smoker, this smoker becomes pure happiness. A real pleasure hot or cold, everyone enjoys it.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/03/2023 à 06h29

I was satisfied on the whole, except for the delivery times.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/03/2023 à 06h15

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Acheteur Vérifié

Rating: 1 out of 5

Published on 26/03/2023 à 09h06

Faulty machine, complicated soap!

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Response from tompress.com Published on 03/04/2023

Hello, I'm sorry that the item has broken down, the necessary steps have been taken and the refund is in progress. Best regards.

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Acheteur vérifié

Rating: 3 out of 5

Published on 23/03/2023 à 10h57

compliance with invoiced delivery = 0/10

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/03/2023 à 05h43

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/03/2023 à 19h07

Engine assembled and tested with 2 birds Thank you.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/03/2023 à 12h55

We were aware of the quality of the products ordered (this is our second order of these) and that's why we chose Tompress. However, we regret having had to wait since September 2022 for our order to be delivered (and even then, it was delivered following a request on our part) due to the out-of-stock condition of a small item (insignificant in relation to the

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/03/2023 à 09h55

Fast and compliant service. Thank you very much.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/03/2023 à 08h14

Fast delivery

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/03/2023 à 07h13

Accuracy and speed of service.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/03/2023 à 17h26

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/03/2023 à 09h44

Hello ! The drowned may be beatified, but they're still drowned. It's good for tompress to understand that when he posts a recipe on his magazine, he has to be very careful. I'm referring to the merguez and its 20g of salt per kg, which makes the product almost inedible. I tried 15g per kg, and it seems that at 12g the whole thing becomes inedible.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/03/2023 à 07h11

The reliability and responsiveness of the service.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/03/2023 à 09h13

fast delivery

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Acheteur Vérifié

Rating: 1 out of 5

Published on 14/03/2023 à 19h23

Order placed and not received in full but paid on all. However staff always accessible on the phone we are waiting for the continuation of our delivery

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Response from tompress.com Published on 20/03/2023

Hello, As agreed, we will send you the rest of the order as soon as it is back in stock. Best regards.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 13/03/2023 à 16h59

Package delivery time

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/03/2023 à 10h41

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/03/2023 à 09h47

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/03/2023 à 07h11

Speed of delivery

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/03/2023 à 07h07

The items sold are not detailed enough, especially the accessories.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 07/03/2023 à 13h43

Top products Slow shipping

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/03/2023 à 11h38

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Acheteur Vérifié

Rating: 1 out of 5

Published on 06/03/2023 à 10h44

Cocotte very damaged, I am 67 years old and I trusted this company, more than disappointed. I can't put pictures because I don't know how to do it and I don't have anyone who can do it for me.

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Response from tompress.com Published on 07/03/2023

Hello, We apologize for this inconvenience. A file has been opened with our after-sales service, which is trying to offer you the best solution. It is true that with the impossibility of seeing the problem with the help of photos and that of returning the article to us, we can see no better than the gesture proposed on 28/02/2023. Yours sincerely

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Acheteur Vérifié

Rating: 1 out of 5

Published on 06/03/2023 à 07h32

1) The parcel was not delivered, I was notified by email of the non-delivery. I therefore went to collect it myself. 2) I phoned you to let you know and, above all, to express my dissatisfaction. I was literally told off by your receptionist, who told me that there was nothing he could do and that I'd just have to "sort it out with my letter carrier".

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Response from tompress.com Published on 07/03/2023

Hello, We are sorry that the delivery could not be made by the postal services on the date initially planned. Unfortunately, we do not have the power to force a delayed delivery by Colissimo and can only appeal to your understanding. We understand that you are disappointed by this response, but it was the only one we could give you in this specific case. No

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Acheteur Vérifié

Rating: 3 out of 5

Published on 03/03/2023 à 09h06

Slightly long delivery times

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Response from tompress.com Published on 03/03/2023

Hello, what happened? The tracking system indicates a 48-hour delivery to the relay point. Please give us more details. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/03/2023 à 08h18

Fast delivery. Nice product, to be seen over time.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/03/2023 à 07h31

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