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Rating: 4 out of 5
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 375 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 3 and 4 stars
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Rating: 4 out of 5
Order responsiveness
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Rating: 4 out of 5
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Rating: 3 out of 5
Delivery too long, no info when product not available. Good product.
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Rating: 3 out of 5
I'm giving it 3 stars because to date, despite the parcel being indicated as delivered, I still haven't received anything, it seems to have got lost with the La Poste delivery person.""
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Response from tompress.com
Hello, The claim has been made with the postal services and a new parcel was dispatched yesterday. Yours sincerely
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Rating: 4 out of 5
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Rating: 3 out of 5
a problem: the cheese grater can't be assembled. a call to your company yielded no solution. i'm waiting for a reply. the grater still can't be assembled and therefore can't be used.
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Rating: 1 out of 5
delivery promised in 48 hours, parcel delivered after 5 days. Not great for food products. Very disappointed with the delivery method, which doesn't live up to its promises.
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Response from tompress.com
Hello, Our apologies for the delivery service taking longer than expected. Yours sincerely
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
Fast, top packaging.
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Rating: 4 out of 5
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Rating: 1 out of 5
Very disappointed by the quality! The funnels are very poorly finished and the croque monsieur iron appears to be of very poor quality (to be tested).
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Response from tompress.com
Hello, We are sorry that you are not completely satisfied with the items you ordered. The fluted effect of the sausage funnels is perfectly in order. Please do not hesitate to contact us if you require any further information. Best regards.
A
Rating: 4 out of 5
Fast delivery - product perfectly matched expectations. Small surprise gifts in the parcel much appreciated
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Rating: 4 out of 5
Speed of delivery
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Rating: 4 out of 5
There is a price difference between the online catalogs and the order. Please rectify.
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Rating: 4 out of 5
The quality was great, but the delivery time was far too long. I placed my order 3 weeks before the holidays and received my cutting board 3 weeks after the holidays. Customer service is perfect.
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Rating: 4 out of 5
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Rating: 1 out of 5
Shipment too late and delivery still pending...due to demonstrations ????? And to an incident suffered by the parcel ( according to chronopost)... lamentable from A to Z
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Rating: 4 out of 5
Satisfied with the items, but still a bit expensive
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
Product and delivery matched my expectations
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Rating: 4 out of 5
Delivery on time and product as ordered. The only small drawback: the polyethylene packaging was open, so I didn't count the bags!
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Rating: 4 out of 5
as far as ordering and delivery are concerned super, material to be seen in use
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Rating: 4 out of 5
Hello, It's difficult to bottom the pan so that it doesn't stick anymore. Method not explicit enough.
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Rating: 4 out of 5
When I chose the stove, I wasn't suspicious, thinking it was induction for the price". Lack of pot
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Response from tompress.com
it wasn't!!! And 20 at my expense to send it back. I kept it.
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Rating: 4 out of 5
The casings are a bit expensive but otherwise perfect
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
fast, careful delivery
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
telephone reception with a call back and a response to the request for a very professional and friendly product. product received very quickly Thank you.
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Rating: 3 out of 5
Fast delivery, as ordered.
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Rating: 4 out of 5
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Rating: 1 out of 5
Misleading item description, I asked to be reimbursed for the difference compared to other sellers (TomPress 25% more expensive) I was told no and that I could return the product if I wasn't happy.
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Response from tompress.com
Hello, Indeed, if the article does not suit you, you can return it, you just have to make the request by e-mail or via the site so that the code return and the modalities are communicated to you. Best regards.
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Rating: 4 out of 5
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Rating: 4 out of 5
The tagine dish has been carefully packed and protected. Fast delivery
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