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A
Rating: 4 out of 5
Was able to make up for a missing item quickly. Delivery service is well assured.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 375 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
The stand deserves to be improved, with 2 attachment points to prevent the device from moving during handling.
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A
Rating: 4 out of 5
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A
Rating: 3 out of 5
Delivery time too long
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A
Rating: 4 out of 5
Cross-border speed and purchasing quality (for now)
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A
Rating: 4 out of 5
Make eglantines and it was great of course to see in time.je vous fais la pub. I'm disappointed so far. Thank you very much. Maybe a little expensive compared to others.
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A
Rating: 1 out of 5
furniture delivered with nothing to do with what was ordered (300). poor quality and twisted. since then, after-sales service has responded very slowly. in short, fast delivery but...bad product!
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Response from tompress.com
Hello, We apologize for this inconvenience. Your SAV file is currently being processed. We are doing our best to shorten the processing time of your complaint. Best regards.
A
Rating: 4 out of 5
Product corresponds well to expectations. Delivery time and terms.
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A
Rating: 3 out of 5
You'd need to make a bubbler with a larger 4.5 or 5 SMD diameter that's compatible with the barrel orifice.
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Response from tompress.com
Hello, an adapter for a large bubbler can surely solve your problem. Please feel free to have a look at: https://www.tompress.com/A-1344-adaptateur-pour-barboteur-grand-modele.aspx Kind regards.
A
Rating: 4 out of 5
gloves are sold for food" when that's not what's on the box."
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Response from tompress.com
Hello, your comment attracts our attention, could you please give us more details? A photo of the glove box received by e-mail would be much appreciated. If you have any other information to share with us, please let us know. The e-mail address for contacting us: [email protected] Thank you in advance. Best regards.
A
Rating: 3 out of 5
An average rating for the following reasons: - The relatively long shipping time. - Geodis, the carrier proposed by Tom Press, only delivers from Monday to Friday, and imposes a time slot of 8am to 6pm, which means you lose a whole day...
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A
Rating: 4 out of 5
This time, the parcel was less well packed, with less care. The previous time, I had appreciated the packaging and pointed it out.
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
The kindness of your hostesses on the phone!! very pro bravo to Sophie.
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Response from tompress.com
Thank you for the compliment See you soon for the fifth star
A
Rating: 4 out of 5
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
the diversity of your often expensive offer
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A
Rating: 4 out of 5
Very practical Glass bowls instead of plastic ones
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A
Rating: 4 out of 5
the advice given in the catalog and the fast delivery time.
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A
Rating: 4 out of 5
Fast order processing; follow-up; quality of products offered
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A
Rating: 4 out of 5
Quality product delivered on schedule. Only regret: the recipe book could be offered for a purchase of this amount (smoker around 450 euros).
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A
Rating: 4 out of 5
despite delays in the supply of certain products which are still on hold, the other items I have received are very good. be careful though, some capsules were slightly dented. In the event of delays in the supply of certain items, it would be a good idea to offer the customer delivery of the others, so as to avoid order cancellations.
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A
Rating: 4 out of 5
I appreciate the range of products offered, however disappointed that I was not contacted to let me know that a product was no longer available, while we are asked our phone number at registration. When you order in addition to casings and that we have perishable food. the order took almost a week to arrive, fortunately a call from me could limit the dlc of me.
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A
Rating: 4 out of 5
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Rating: 4 out of 5
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A
Rating: 4 out of 5
the product corresponds well to what I ordered, delivery was fast
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Rating: 4 out of 5
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Rating: 3 out of 5
the product is as described, advertised with free shipping but when finalizing the order, shipping costs are added.I find this practice rather average, I had a good esteem for your company but I question a little on that.
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A
Rating: 4 out of 5
The speed of delivery, too bad there are no more gifts! Note: one of the cork pockets was ripped open, nothing too serious, but the box of beef casings was open and salt had spilled over the rest of the stuff!
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A
Rating: 3 out of 5
Wrong product descriptiondisappointed this does not correspond to my request the product is more expensive per piece than in the shops.
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Response from tompress.com
What do you mean? It's 40 cents a roll, what do you suggest as an additional indication?
A
Rating: 1 out of 5
Sterilizer bought at the end of July, broken down mid-August and still not repaired or returned! In this canning season, I had to buy another one
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Response from tompress.com
Hello, We're sorry for the inconvenience, all the arrangements for the repair have been made and are just waiting for the item to be returned (also entirely organized at our expense). Please validate the return on your side. Yours sincerely
A
Rating: 4 out of 5
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Rating: 1 out of 5
I never received my order. Best regards. D Hubert
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Response from tompress.com
Hello, your parcel is clearly marked as delivered, but the complaint with the postal services confirms that the parcel was given to the janitor. Have you been able to speak to this person? Yours sincerely
V
Rating: 1 out of 5
no mention of the 22% customs charges i have had to pay, will not be ordering again
Response from tompress.com
Hello, We are sorry, but all goods imported into your country must pay customs fees since 02/01/2020. Best regards.
A
Rating: 4 out of 5
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Rating: 4 out of 5
I would have liked to have been informed earlier of the unavailability of the glass jars.
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A
Rating: 3 out of 5
Receipts have shocks
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Response from tompress.com
Hello, I'm sorry for the inconvenience. Do you have the sign-off sheet with your dated and signed reservations? Yours sincerely
A
Rating: 4 out of 5
Very good material, good grip
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