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A
Rating: 4 out of 5
Very good, heavy-duty cardan shafts
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 376 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
perfect product, identical to the presentation, easy to use i recommend
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A
Rating: 1 out of 5
I waited 2 and a half months for delivery, with multiple reminders. No apology email for the inconvenience caused and nothing was specified at the time of purchase about these delivery times.
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A
Rating: 4 out of 5
for the first time that I order, I am not disappointed and you are reactive when answering the phone.
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
Le site
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A
Rating: 3 out of 5
product too light, handle too narrow, easy to burn...
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A
Rating: 4 out of 5
On transport
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A
Rating: 3 out of 5
Very long delivery times for butter pallets of superb quality.
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A
Rating: 4 out of 5
fast order dispatch
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A
Rating: 4 out of 5
Catalog item
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A
Rating: 3 out of 5
Good product as described. Good quality. Good traceability from TomPress. But CATASTROPHIC delivery service. I had to collect the products myself from the carrier's logistics platform after a week ...
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Response from tompress.com
Hello, We apologize for the inconvenience caused by the shipping company. We would like to inform them of the mishandling of your parcel so that the service can be improved and you can be completely satisfied with your next order. Best regards.
A
Rating: 4 out of 5
Interesting value for money, but the bottom is a little weak. For dishes, be careful when the crate is placed on the floor... 25kg maximum load limit quickly reached.
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V
Rating: 3 out of 5
The door does not close properly because it is too short. When the door is closed, there is a gap of one centimeter on the side. The attached magnetic catch lies exactly in the open gap so that the door is not held in place. In addition, the mesh was not fitted properly and has a small hole.
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Response from tompress.com
Hello, we apologize for this inconvenience, I will send the photos to our customer service. Yours sincerely.
A
Rating: 4 out of 5
Very happy with the products, unfortunately the carrier was not the most delicate as 2 pots were completely broken.
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Response from tompress.com
Hello, I'm sorry to hear that, but please send us the information directly by e-mail: [email protected] or by phone +33563714499 or via the website https://www.tompress.be/PS-contact.aspx. Please feel free to take one or more photos of the damage and attach them to your e-mail. Best regards.
A
Rating: 4 out of 5
Tompress is a serious company. The people I talk to on the phone are very nice. The products are beyond reproach. A small hitch: the frying pan I bought recently is a bit sticky.
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Response from tompress.com
Hello, Thank you very much for your positive comment.... A little advice for your cast iron pan: don't hesitate to recaulk the pan so that it no longer sticks, and repeat the operation if necessary. If it helps, here are some tips on how to proceed: https://www.tompress.com/A-10001130-culotter-un-ustensile-en-fonte.aspx Sincerely yours.
V
Rating: 4 out of 5
Very courteous, good delivery service
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V
Rating: 1 out of 5
Received written confirmation of a canceled order with the promise that the refund would follow shortly. Two days later I receive an email that they shipped the order anyway and refused to refund.
Response from tompress.com
Hello, Our apologies, unfortunately we were unable to intercept the package that was delivered to you. In order to do what is necessary, you can return it to us, noting the reference 29185. Best regards.
A
Rating: 1 out of 5
I've used it twice and it's already broken.
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Response from tompress.com
Hello, We're sorry to hear about this support, but our customer service team is here to help you. If you have any questions or require further information, please contact us directly on 05 63 71 44 99, by e-mail: [email protected] or via our website: https://www.tompress.com/PS-contact.aspx. Our after-sales service will be happy to answer any questions you may have.
A
Rating: 1 out of 5
I ordered on July 16, shipped on July 19 and as of August 1 I still haven't received anything! On the other hand, my account was debited on July 19. According to the Colissimo tracking system, the parcel, which was scheduled for delivery on July 21, has been delayed and there's been no news. I've asked for the product to be reimbursed because with a te
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Response from tompress.com
Hello, We are sorry for this inconvenience, the package is indeed announced as delayed by the postal services. The claim is being processed. Yours sincerely
A
Rating: 4 out of 5
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A
Rating: 4 out of 5
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A
Rating: 3 out of 5
Hello Delivery
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A
Rating: 1 out of 5
The dish has not been delivered
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Response from tompress.com
Hello, your package tracking shows delivery on 23/07. Can you please check? Best regards.
A
Rating: 3 out of 5
Delivery on time, product as described, but the packaging makes 1 of the 19 labels per pack unusable (paper stuck to the packaging). Given the price of the product, it would be logical to use 21 labels per pack, knowing that the first is unusable.
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A
Rating: 3 out of 5
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A
Rating: 3 out of 5
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A
Rating: 3 out of 5
I bought this slicer during a sales period, before purchasing this product I asked for a small discount. This discount was the cover for this slicer. This was refused, so here's why you only have three stars.
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A
Rating: 1 out of 5
Package not yet received
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Response from tompress.com
Hello, the tracking indicates that your parcel is waiting for you at the collection point you chose when you placed your order. Best regards.
A
Rating: 4 out of 5
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
good value for money.
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A
Rating: 3 out of 5
Long delivery times The parcel took over a week to be delivered almost to the point of departure.
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A
Rating: 4 out of 5
Package very well packed. Fast delivery. I recommend
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A
Rating: 4 out of 5
I liked the speed of delivery..... I didn't like the fact that there was no bolt on the tap step.
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A
Rating: 4 out of 5
Good telephone reception Good product Very average carrier delivery
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A
Rating: 4 out of 5
fast delivery perfect
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A
Rating: 3 out of 5
Very fast order processing and shipping. I ordered tomato stakes, the only downside is that the stakes are not pointed, which is not at all practical for planting. I'd never seen that before. And it's not visible on the description. Hence my note
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Response from tompress.com
Hello, the stakes are sold alone or with the plastic cone for stakes you can complete it if you don't already have the cones: https://www.tompress.com/A-10003222-cone-en-plastique-pour-piquet.aspx Best regards.
A
Rating: 4 out of 5
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A
Rating: 4 out of 5
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