The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
The épépineuse doesn't quite live up to expectations. I chose this model for the adjustment screw, which is supposed to change the proportion of waste removed. In fact, this screw is useless. I would have had the same result with a much cheaper model.
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Rating: 4 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
Apples have to be sliced before grating, which is laborious. Then the mechanism should be removable for better cleaning. The outlet funnel is too wide, so the slices are scattered.
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Rating: 4 out of 5
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Rating: 4 out of 5
The precautions taken to ensure that the product arrives intact
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Acheteur Vérifié
Rating: 3 out of 5
I'm rather disappointed with my purchase, the épépineuse was delivered without a pestle (you have to be very careful with your fingers, DANGEROUS device), nor an anti-splash protection, as soon as you turn the crank backwards the cone dislodges, and all this at price 175. This was my first TOM PRESS purchase, and certainly my last.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Choice and speed of delivery
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
Ordered in February and received in August!
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Acheteur Vérifié
Rating: 4 out of 5
I bought this equipment and it works very well, but the description mentions a nozzle: where is the nozzle? Thank you for your reply Vacuum pump
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manual pressure relief valve
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Acheteur Vérifié
Rating: 3 out of 5
Product not precise
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Acheteur Vérifié
Rating: 4 out of 5
Bassin a little too low
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Acheteur Vérifié
Rating: 1 out of 5
Site bug. I had requested delivery in Seine et Marne, but the delivery went to Normandy. Never got a reply to my complaint email 3 weeks later.
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Response from tompress.com
Hello, the parcel has been sent to the relay point you chose and which was indicated on the order confirmation you received by e-mail on the day you placed the order. An e-mail was sent to you following your request. Did you check your spam folder? Your package has been returned to us, a credit note has been issued and a refund will be made within 7 to 10 days. M
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
As usual, no problem
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Acheteur Vérifié
Rating: 4 out of 5
find materials that are more or less suited to my needs, but a wider selection (dimensions) would be welcome
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Acheteur Vérifié
Rating: 4 out of 5
Responsive after-sales service. On the other hand, delivery tracking needs to be improved. I had to go to the delivery address three times after announcing three different delivery dates.
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Acheteur Vérifié
Rating: 3 out of 5
shipping costs too high
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Acheteur Vérifié
Rating: 4 out of 5
Very good, heavy-duty cardan shafts
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Acheteur Vérifié
Rating: 4 out of 5
perfect product, identical to the presentation, easy to use i recommend
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Acheteur Vérifié
Rating: 1 out of 5
I waited 2 and a half months for delivery, with multiple reminders. No apology email for the inconvenience caused and nothing was specified at the time of purchase about these delivery times.
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Acheteur Vérifié
Rating: 4 out of 5
for the first time that I order, I am not disappointed and you are reactive when answering the phone.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Le site
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Acheteur Vérifié
Rating: 3 out of 5
product too light, handle too narrow, easy to burn...
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Rating: 4 out of 5
On transport
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Acheteur Vérifié
Rating: 3 out of 5
Very long delivery times for butter pallets of superb quality.
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Rating: 4 out of 5
fast order dispatch
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Rating: 4 out of 5
Catalog item
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Acheteur Vérifié
Rating: 3 out of 5
Good product as described. Good quality. Good traceability from TomPress. But CATASTROPHIC delivery service. I had to collect the products myself from the carrier's logistics platform after a week ...
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Response from tompress.com
Hello, We apologize for the inconvenience caused by the shipping company. We would like to inform them of the mishandling of your parcel so that the service can be improved and you can be completely satisfied with your next order. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Interesting value for money, but the bottom is a little weak. For dishes, be careful when the crate is placed on the floor... 25kg maximum load limit quickly reached.
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Verifizierter Käufer
Rating: 3 out of 5
The door does not close properly because it is too short. When the door is closed, there is a gap of one centimeter on the side. The attached magnetic catch lies exactly in the open gap so that the door is not held in place. In addition, the mesh was not fitted properly and has a small hole.
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Response from tompress.com
Hello, we apologize for this inconvenience, I will send the photos to our customer service. Yours sincerely.
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Acheteur Vérifié
Rating: 4 out of 5
Very happy with the products, unfortunately the carrier was not the most delicate as 2 pots were completely broken.
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Response from tompress.com
Hello, I'm sorry to hear that, but please send us the information directly by e-mail: [email protected] or by phone +33563714499 or via the website https://www.tompress.be/PS-contact.aspx. Please feel free to take one or more photos of the damage and attach them to your e-mail. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Tompress is a serious company. The people I talk to on the phone are very nice. The products are beyond reproach. A small hitch: the frying pan I bought recently is a bit sticky.
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Response from tompress.com
Hello, Thank you very much for your positive comment.... A little advice for your cast iron pan: don't hesitate to recaulk the pan so that it no longer sticks, and repeat the operation if necessary. If it helps, here are some tips on how to proceed: https://www.tompress.com/A-10001130-culotter-un-ustensile-en-fonte.aspx Sincerely yours.
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Verifizierter Käufer
Rating: 4 out of 5
Very courteous, good delivery service
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Verified Buyer
Rating: 1 out of 5
Received written confirmation of a canceled order with the promise that the refund would follow shortly. Two days later I receive an email that they shipped the order anyway and refused to refund.
Response from tompress.com
Hello, Our apologies, unfortunately we were unable to intercept the package that was delivered to you. In order to do what is necessary, you can return it to us, noting the reference 29185. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
I've used it twice and it's already broken.
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Response from tompress.com
Hello, We're sorry to hear about this support, but our customer service team is here to help you. If you have any questions or require further information, please contact us directly on 05 63 71 44 99, by e-mail: [email protected] or via our website: https://www.tompress.com/PS-contact.aspx. Our after-sales service will be happy to answer any questions you may have.
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