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Rating: 4 out of 5
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 568 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 3 and 4 stars
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Rating: 4 out of 5
Hello, after two months of waiting due to a stock shortage I have received the loaf pan and it's great, it was worth the wait, thank you very much.
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Rating: 4 out of 5
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Rating: 3 out of 5
minimize packaging and avoid blister packs when not necessary
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Rating: 1 out of 5
defective product it sucks again made in china
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Rating: 1 out of 5
Hello, I ordered an item (pepper mill) in mid-December and received it in mid-April. I sent a photo as requested and I'm still waiting.
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
Contactable, friendly, competent and attentive sales team. A pleasure!
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Rating: 4 out of 5
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Rating: 3 out of 5
The product is very average, every other time the bread box flap comes off the track and doesn't close. You have to pull from left to right and right to left to get it back on track.
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Rating: 1 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 3 out of 5
Too much waiting to receive the product 7 weeks. Quality product, that's why I didn't cancel.
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Rating: 1 out of 5
Waiting 6 months for delivery was almost like giving up if I'd had time to look elsewhere.
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Rating: 3 out of 5
Very long wait for product, ravioli roller But good quality.
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Rating: 4 out of 5
good-quality unit. Suction is consistent. Be careful with semi-soft foods such as buns... you have to stop before the suction is finished, otherwise you'll end up with a patty. But we ask it to vacuum...
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Response from tompress.com
Very good advice
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Rating: 3 out of 5
For me, the asparagus is a few centimetres too short to cook all the way through.
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Rating: 1 out of 5
Order placed in January 2022, not received until April More than 3 months for a simple ravioli roll - you have to wonder what wood it was made from!
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Rating: 4 out of 5
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Rating: 1 out of 5
Arrives months late
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Rating: 3 out of 5
Express delivery requested, invoiced and paid for. Instead of 24 h delivery was 72 h slower than standard delivery!
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Response from tompress.com
Hello, the tracking system shows 3 deliveries the day after your order. Did you receive the messages? Best regards.
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Rating: 4 out of 5
Except for the delays if not that's fine!
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Rating: 1 out of 5
An order launched at the end of December. Delivery at the end of April of the following year. No communication in the meantime on delivery times.
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Response from tompress.com
Hello, We apologize for the inconvenience, but we are doing our best to shorten lead times and update information on the site in real time. We will do our best to improve the communication of the follow-up of your orders. Best regards.
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Rating: 4 out of 5
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Rating: 4 out of 5
positive reception
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Rating: 4 out of 5
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Rating: 1 out of 5
Bjr. The delivery man didn't drop my parcel off at my home but at the depot. Waste of time and money as I had to hire a van to collect it.
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Response from tompress.com
Hello, Was it not possible to make an appointment? Could another delivery address not be considered? Yours sincerely
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Rating: 3 out of 5
punctuality
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Rating: 1 out of 5
I still haven't received my article
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Response from tompress.com
Hello, The carrier came 2 times for the delivery and left a notice. We sent you the information on 06/04/2022 to contact the delivery person before the package was returned. Best regards.
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Rating: 4 out of 5
Good value for money Fast delivery
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Rating: 4 out of 5
Fast delivery
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Rating: 4 out of 5
Hello, I'm very satisfied with my purchase. I'd been looking for one for a while, but I didn't know it existed electrically. I've already made escalettes thanks to this person who gave me the recipe, a small drawback is that the recipe is not in French. Best regards,
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Response from tompress.com
Hello, I'm sorry, I'll send you the French version immediately by e-mail. Best regards.
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Rating: 4 out of 5
Very good experiences with the company tompress it should be more noted the diameter of all grills meat grinder and other parts that if installed
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Rating: 4 out of 5
Out of the entire order, one item listed on the site could not be delivered, but its replacement by another was arranged by telephone. Very good initiative from Tompress, everything went well.
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Rating: 4 out of 5
Complete book and commentary.
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Rating: 1 out of 5
Italian induction coffee maker, order n° 485050 validated on 07 June 2021 Received on 22 March 2022, practically 10 months after the order... This is a record... The coffee maker is great!
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Rating: 4 out of 5
Sponsorship that didn't work out
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Rating: 4 out of 5
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