English 
Français 
Italiano 
Deutsch 
Nederlands 
A
Rating: 4 out of 5
Satisfied with my order (small downside a catalog to avoid going on your site to benefit friends) thank you
Translated reviews
Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 568 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
very good site
Translated reviews
A
Rating: 1 out of 5
The post office charged me 9euros in customs fees because the parcel came from China.
Translated reviews
Response from tompress.com
Hello, I think you're mistaken, there are no customs fees on French territory, we are located in the Tarn (81). What's more, the lava stones are made from natural lava from the Etna volcano in Sicily. Sincerely yours.
A
Rating: 4 out of 5
NULL
Translated reviews
A
Rating: 1 out of 5
order placed on november 8 articles received on january 19 !!!!!!!!!!!!!!!!!!!!!!!!!!! therefore no comment
Translated reviews
A
Rating: 4 out of 5
No problem correct delivery nothing to say about what I bought recommends tompress
Translated reviews
A
Rating: 4 out of 5
NULL
Translated reviews
A
Rating: 4 out of 5
NULL
Translated reviews
A
Rating: 4 out of 5
Very fast service.
Translated reviews
A
Rating: 4 out of 5
NULL
Translated reviews
A
Rating: 4 out of 5
All right!
Translated reviews
A
Rating: 3 out of 5
delivery times are very long for Belgium.
Translated reviews
A
Rating: 3 out of 5
very fast too bad the shipping costs are so high
Translated reviews
V
Rating: 4 out of 5
Unfortunately, it was not possible to open the cabinet in the presence of the driver. The driver had disappeared like lightning without a signature. We therefore only discovered the defective grille later. However, the cabinet is still very nice.
Translated reviews
A
Rating: 4 out of 5
NULL
Translated reviews
A
Rating: 4 out of 5
Just as I expected, used this weekend perfectly
Translated reviews
A
Rating: 4 out of 5
NULL
Translated reviews
A
Rating: 4 out of 5
NULL
Translated reviews
A
Rating: 4 out of 5
the speed of delivery is very good.
Translated reviews
A
Rating: 3 out of 5
The product marked in stock was not available. I had to cancel the order after a month of waiting.
Translated reviews
A
Rating: 1 out of 5
I have the impression that your site is in fact a scam. I ordered an item at the end of december. parcel n° CB612711517FR. To this day, I still haven't received the item and I've been informed that the French post office will process my file from January 21st. I have since requested a refund for my diary and to date I have received no reply from your site.
Translated reviews
Response from tompress.com
Hello, The claim has been opened for the loss of your parcel by the postal services, n°43291103, the refund is requested and should arrive on your account as soon as the claim is closed. Best regards.
A
Rating: 4 out of 5
Delivery compliant, fast and secure. Nevertheless, very large ecological package
Translated reviews
A
Rating: 4 out of 5
NULL
Translated reviews
A
Rating: 4 out of 5
fast order processing
Translated reviews
A
Rating: 4 out of 5
Correct approach times
Translated reviews
A
Rating: 4 out of 5
NULL
Translated reviews
A
Rating: 4 out of 5
Product conforms.thank you
Translated reviews
A
Rating: 4 out of 5
NULL
Translated reviews
A
Rating: 3 out of 5
poorly packaged, item should be better protected from shocks during transport, otherwise prompt dispatch
Translated reviews
Response from tompress.com
Hello, Thank you for your suggestion, we will try to be more vigilant. Best regards.
A
Rating: 4 out of 5
Material conforms and sent quickly. Company to recommend.
Translated reviews
A
Rating: 1 out of 5
Delivery made, inside the box was not my order but that of another customer. I took the necessary steps to return the parcel by telephone and then sent it back. Not even a commercial gesture for the inconvenience.
Translated reviews
Response from tompress.com
Hello, We are sorry for this inversion, we are waiting for the return of the order received by mistake. I would like to confirm that we have taken care of the return shipping costs and apologize once again for this inconvenience. Yours sincerely
A
Rating: 4 out of 5
Hello, Despite a small communication error, the article ordered corresponded to the request in quality and price! Best regards!
Translated reviews
A
Rating: 4 out of 5
Serious about the order, but a little long to receive the part.
Translated reviews
A
Rating: 1 out of 5
be honest about delivery times and not hide behind an out-of-stock situation".
Translated reviews
A
Rating: 3 out of 5
Excessively long delivery time, almost 1 month, it seems that my order has been forgotten.
Translated reviews
Response from tompress.com
Hello, Rest assured it has not been forgotten, only delayed, and we apologize for the inconvenience. Best regards.
A
Rating: 4 out of 5
Good material. Improve delivery.
Translated reviews
A
Rating: 4 out of 5
NULL
Translated reviews
A
Rating: 4 out of 5
Hello, the telephone reception is very pleasant. We had a little problem" with the delivery.
Translated reviews
Response from tompress.com
but it all worked out in the end.
A
Rating: 4 out of 5
p SatisfiedtaS
Translated reviews
A
Rating: 4 out of 5
NULL
Translated reviews