The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
PRODUCT AS ORDERED. The only problem was that the handle was not fastened securely enough and came loose when I took it out of the box, a problem that was quickly solved with a hole...two threaded screws and bolts. Now Perfect
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Acheteur Vérifié
Rating: 4 out of 5
Poor delivery
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Acheteur Vérifié
Rating: 4 out of 5
The post office made a routing error
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Acheteur Vérifié
Rating: 4 out of 5
The delivery time was announced later and later, and then changed by e-mail on the day in question (you have to think about consulting) without informing the delivery person. GEODIS is not what it used to be. And for the goods, one star less, as they were still affected by the numerous brown marks on the garlic seen after peeling.
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Acheteur Vérifié
Rating: 4 out of 5
This dish is just a horror, much too low...
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Response from tompress.com
Hi, This is a special dish for cooking socca, which is generally a thin pancake. Do you use it for another recipe? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Very good dish, perfect and good barbecue behaviour
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Acheteur Vérifié
Rating: 4 out of 5
product conforms to my expectations. A little difficult for a novice to understand the adaptation of the real temperature of the jam (105°) with the basic temperature (20°).
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Acheteur Vérifié
Rating: 4 out of 5
for the delay and the delivery it was a little long I think that the next order I will come to recuperate it on foot that will be faster and especially do not say that it is the fault of covid
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Verifizierter Käufer
Rating: 3 out of 5
Not enough quality for the price
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Acheteur Vérifié
Rating: 4 out of 5
correct +
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Acheteur Vérifié
Rating: 4 out of 5
Good condition
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Acheteur Vérifié
Rating: 4 out of 5
3 weeks to receive my order :(
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Acheteur Vérifié
Rating: 4 out of 5
Good but carton very damaged by the carrier
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Acheteur Vérifié
Rating: 4 out of 5
alas wrong order size does not exist but good reception
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Acheteur Vérifié
Rating: 4 out of 5
I had to ask customer service a question by e-mail and within 24 hours they replied.
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Acheteur Vérifié
Rating: 3 out of 5
The lid arrived damaged, the rest in good condition.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery in a very reasonable time. Material seems to be of good quality but I haven't tried it yet. I haven't needed customer service.
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Acheteur Vérifié
Rating: 4 out of 5
too bad there are no recipes on the packets n'y for the cones
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Acheteur Vérifié
Rating: 4 out of 5
After a fairly satisfactory first attempt with tomatoes, I'll have to wait and see what happens with the raspberry rack. Why isn't the raspberry rack made of stainless steel?
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Acheteur Vérifié
Rating: 4 out of 5
the product is exactly what I ordered and much sturdier than anything found in supermarkets
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied
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Acheteur Vérifié
Rating: 3 out of 5
The turbine was full of small scratches and did not look new.
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Response from tompress.com
Hello, We've read your e-mail and we'll be happy to exchange it as soon as we receive the device back in our warehouse. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
the mould is small and poorly made coarse
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Response from tompress.com
Hello, We're sorry that the article doesn't suit you, it's handmade and designed to mold 20 grams of butter. We offer other models with larger capacities if you wish. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Not yet tested
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Acheteur Vérifié
Rating: 4 out of 5
Excellent
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Acheteur Vérifié
Rating: 4 out of 5
Well packaged
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Acheteur Vérifié
Rating: 1 out of 5
Order placed on 1/7, delivery announced within 48h! We had the order delivered to our son's home as he was away until 7/7, delivery made on 12/7. It's pointless announcing delivery times and then not respecting them without any other information! Other than that, I'm satisfied with Tompress products,
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Response from tompress.com
Hello, your order included unavailable items, as stated on your order confirmation. We were restocked on 08/07 and your order was dispatched the next day. Yours sincerely
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Acheteur Vérifié
Rating: 4 out of 5
Good
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Acheteur Vérifié
Rating: 3 out of 5
bonjour, dommage livraison trop longue plus de 15 jours
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Acheteur Vérifié
Rating: 3 out of 5
Never despair, articles available within 4 to 6 weeks obtained after 3 months without any particular announcement, which was worth a delivery when we were away.
On the other hand, the articles are of good quality and correspond to the description.
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Acheteur Vérifié
Rating: 4 out of 5
The parcel was opened at the post office. Fortunately, there was no damage to the product!
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Acheteur Vérifié
Rating: 3 out of 5
delivery time much, much too long...several months...
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Response from tompress.com
Hello, Our apologies, the restocking of spare parts took longer than expected which delayed the dispatch of your order. Fortunately, the parcel was dispatched within 48 working hours. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
Due to a management error the pan arrived after the date and I had to buy another one. (double use) I hesitate to recommend, so as not to suffer the same setbacks. Sincerely
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Response from tompress.com
Hello, We are sorry for this inconvenience, the postal services have indeed misdirected the package which caused this delay of 24 hours. Yours sincerely
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Acheteur Vérifié
Rating: 3 out of 5
A customer for years, this is the first time that an order placed on May 20 has been received on July 17.
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Response from tompress.com
Hello, We're sorry, this is an exceptional situation and unfortunately some raw materials are particularly difficult to restock. We're doing our best to shorten lead times. Kind regards.
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Acheteur Vérifié
Rating: 1 out of 5
Goods not received, not used to waiting so long in the past, but always satisfied with previous orders.
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Response from tompress.com
Hello, your parcel was shipped on the same day as your order. If you track it, we can see that it is being processed. We are opening a complaint with the postal services for the delivery delay, which seems abnormal. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
2 months and a half of waiting for the order. I finally received it, and the grid does not correspond with what I had ordered. I sent an email to customer service and I still have no return. I will not recommend this site again.
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Response from tompress.com
Hello, Our apologies. Our after-sales service has already made the necessary arrangements. A new shipment was made today. Kind regards.
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Acheteur Vérifié
Rating: 4 out of 5
Product conforms to my order, delivery in relay point respected. The only drawback is that you can't order less than a kilo.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery a little long (1 month) I had ordered spare parts for a chopper.
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Acheteur Vérifié
Rating: 4 out of 5
Very good telephone reception. The part I was looking for met my expectations. The only negative point was the delivery time, which was initially 3 weeks but was extended by 3 weeks, supposedly due to a shortage of raw materials. However, I was notified by phone in real time when the part was dispatched.
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Acheteur Vérifié
Rating: 4 out of 5
Ras
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