The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Disappointed because the product is not quite the same as the one on the catalog. Only one shelf inside and the other one outside... The model should be made for a capacity of 18.
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Response from tompress.com
Hello, A single shelf forms the 2 levels to obtain 2 levels of 6. This is a handcrafted product. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The product is of good quality and seems durable. On the other hand, I don't know why but the package was repackaged by the post office... and one of the two watering cans ordered needs a little welding to fill a mini-hole which will cause a slight loss.
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Acheteur Vérifié
Rating: 4 out of 5
Everything corresponds to my order, well
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Acheteur Vérifié
Rating: 4 out of 5
Delivery too late and without prior notice.
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Acheteur Vérifié
Rating: 4 out of 5
Very fast delivery service... it's a gift, the product hasn't been used yet...
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Acheteur Vérifié
Rating: 4 out of 5
satisfied with the article
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Acheteur Vérifié
Rating: 3 out of 5
I made an order and apparently there was not everything and.not even warned So I called because I had not received and the tell me that it an article will be available from May and asks me if I still want it so I say yes and then I have to pay postage and so I receive my order and surprise the next day I receive another article so a little disgusted to have to pay again.
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Response from tompress.com
Hello, We did indeed ship the available immediately, the rest was restocked a few days later and shipped promptly. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I'm missing the merguez spice and the 5 euro gift voucher. Which undoubtedly disappeared during delivery, as the cardboard box was ripped open and re-taped with adhesive tape from La Poste.
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Response from tompress.com
Hello, the parcel was repackaged after customs clearance, and you should have received a postal receipt. We have sent you the missing spices and are dealing with the claim directly with the post office. The code to redeem your voucher will be sent to you by e-mail. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I had ordered a red terrine, but the manufacturer was out of stock. I should have been informed immediately. I had to worry about the delay before they offered to replace it with a white terrine. Too bad ....
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Acheteur Vérifié
Rating: 4 out of 5
The product originally ordered was not what was delivered. The reference was not in stock, the restocking period was 2 weeks, but after this period no news. I think it's a shame that after 1 month, I had to ask about the new delivery time and repeat this operation 3 times, only to be offered a product after 3 months.
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Acheteur Vérifié
Rating: 1 out of 5
Hello after more than two months of waiting, one ham less... two bags that come from Italy and average quality. your competitors are more responsive and offer products available and do not sell at any price. it's really too bad.
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Response from tompress.com
Hello, We apologize for the delay in restocking at this time of year. Kind regards.
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Acheteur Vérifié
Rating: 4 out of 5
The postwoman was absent when I received the parcel the day before, but brought it back to me the next day.
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Acheteur Vérifié
Rating: 4 out of 5
Reliable service
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Acheteur Vérifié
Rating: 4 out of 5
very good merchandise and fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
Item as described
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Acheteur Vérifié
Rating: 4 out of 5
Pleasant and professional phone call. Very good quality material. Very satisfied with the site.
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Verifizierter Käufer
Rating: 4 out of 5
Professional handling, good service.
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Acheteur Vérifié
Rating: 4 out of 5
Thanks for the fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
i placed an order in january, some items were not in stock and i was made to wait 3 weeks, then another 6 and another 6. finally i cancelled part of my order after 10 weeks. the items ordered were not exceptional (plastic bins, legumier,...) customer service not very commercial, not very creative, refusal of partial delivery, no commercial gesture.
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Acheteur Vérifié
Rating: 4 out of 5
Not too friendly on the phone.
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 4 out of 5
Great!
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Acheteur Vérifié
Rating: 4 out of 5
mold chisel; poorly designed and finished product; too much aluminum burr on the rotation axis; jams or comes loose with each mold. everything else in the order is top-notch.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, it's a shame to overcharge for certain products like hoses, which are 2x more expensive, forcing me to change sites. You should be charging the right prices for consumables and for good customers.
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Acheteur Vérifié
Rating: 4 out of 5
The parcel arrived very quickly and in good condition. On first use, a little of the paint peeled off, but the press then worked very well. The only small negative point is that the press was delivered only wrapped in plastic, so it was covered in dust and with a few small scratches.
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Acheteur Vérifié
Rating: 4 out of 5
A lot of waiting because a product was not available. Contact with customer service was very professional and fast. Fast delivery as soon as the product was in stock.
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Verified Buyer
Rating: 4 out of 5
Excellent
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Acheteur Vérifié
Rating: 1 out of 5
delivery from stock, sent and received quickly. perfect
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Response from tompress.com
Hello, why a bad note in this case? Kind regards.
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Acheteur Vérifié
Rating: 4 out of 5
2 months for a small order is a bit much!
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Acheteur Vérifié
Rating: 4 out of 5
Hello everyone, my canister is of very good quality and suits my needs very well.
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Acheteur Vérifié
Rating: 4 out of 5
Nice quality mandolin, tried with apples, 1 mm slices, very good.
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Acheteur Vérifié
Rating: 4 out of 5
So everything went well, nothing to say...
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Acheteur Vérifié
Rating: 4 out of 5
All fine, except for the lid, which is broken in one corner.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery time may be a little long, but it was announced when I ordered and was certainly respected. I'm happy with this service.
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Acheteur Vérifié
Rating: 4 out of 5
not very well received on the phone
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery problem due to the post office for which Tom Press is not responsible Otherwise perfect product I recommend
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Acheteur Vérifié
Rating: 4 out of 5
A very large box given the volume of the products, but nothing damaged or broken, so nothing to complain about!
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Verified Buyer
Rating: 1 out of 5
I've not received my pasta maker yet and it's been over 2 weeks now
Response from tompress.com
Hello, Your package has been delivered to you: https://www.laposte.fr/outils/suivre-vos-envois?code=cb570734948fr It was detained in customs clearance. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
good stuff
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