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A
Rating: 4 out of 5
I would have liked to have been informed of the delay in delivery.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 376 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 3 and 4 stars
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Rating: 3 out of 5
Received on time, but the box was completely torn, and completely soaked. The products seemed to be in good condition. So I kept it. I hope I didn't make the wrong choice. I hope it won't happen again. So a little disappointed
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Rating: 4 out of 5
I'm happy with the product but there was an error in the communication of the file, the carrier didn't have the right phone number to contact me, I had to call him myself.
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Rating: 4 out of 5
Too bad about the delay, but you remain one of my favorite suppliers.
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Rating: 4 out of 5
Very long delay for delivery of a stone for baking bread, which was obviously not in stock. No problem contacting customer service. The 2 products delivered, stone + cake tin, are of good quality.
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Rating: 4 out of 5
Although the product is of high quality and the delivery was reassuring, with hyper-protected packaging (a huge cardboard box containing several protective cartons like nesting dolls), we had to wait several weeks to receive the goods. No commercial gesture was mentioned despite the long wait...
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Rating: 4 out of 5
satisfied with my order
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Rating: 4 out of 5
Too bad we had to wait more than 3 months and that there is no stock even though the product is online.
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Rating: 4 out of 5
Bread hutch a bit pricey, but it's made in Europe, so I'd have preferred the strip glued to the inside of the movable wooden slats to be more solid in use.
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Rating: 4 out of 5
Too bad for the quality of the immersion heater, I'm on my third in 4 years.
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Rating: 4 out of 5
Quality + delivery = you're top
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Rating: 4 out of 5
Delivery time 6 weeks. I would have liked to know when ordering that the item was out of stock.
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Rating: 4 out of 5
+ More packaging and cardboard than product.
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Rating: 1 out of 5
I never received the order !!!!!
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Rating: 4 out of 5
Always satisfied with TOM PRESS
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Rating: 4 out of 5
one of the 60 pots delivered was broken. The packaging was not sufficient. Order prepared by Florian B.
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Response from tompress.com
Hello, I have informed the after-sales service of this breakage. Please send us a photo so that we can make the necessary arrangements. Best regards and best wishes.
V
Rating: 1 out of 5
I ordered and paid for the goods at the beginning of December, but still haven't received them! I am very dissatisfied with the delivery service...
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Rating: 4 out of 5
too long to heat up too bad
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Rating: 4 out of 5
Good integrity of the packaging, good use of the product. I'm satisfied, I just got the wrong size!
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Rating: 3 out of 5
The flamadou is poorly finished for a tool that's supposed to be in contact with food and fire, and I find it strange that it's covered with a very smelly paint when put in the fire.
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Rating: 4 out of 5
The product does not correspond to the order: the hose measures only 1.50m instead of the advertised 3m and corresponds only to diesel fuel, whereas it was advertised as all gases. Very disappointed.
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Rating: 4 out of 5
Satisfied
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Rating: 4 out of 5
I thought I would receive it quickly
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Rating: 4 out of 5
Good performance.
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Rating: 4 out of 5
no evaluation on the material it's a gift
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Rating: 4 out of 5
Fast delivery, uncomplicated assembly, not yet in use.
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Rating: 4 out of 5
Professional quality, always on target
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Rating: 3 out of 5
the wooden parts on the top of the pantry weren't even glued. that's a lot of money to spend on French companies that don't play the quality game. for your information, the product is 30% cheaper on other platforms. you need to review the quality-price test.
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
Untested customer service
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Rating: 4 out of 5
The capper comes with a different calibre of sleeve, but no instructions. Assembly is not complex, but for a neophyte it's not obvious. The operation is easy, but the bottles have to be centered by eye" and their removal is a bit tricky. A sturdy product nonetheless.
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Rating: 3 out of 5
I have a problem with the ceramic bread dish the lid doesn't fit it's wobbly it doesn't follow the shape of the base
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Response from tompress.com
Hello, please contact our after-sales service. Best regards.
A
Rating: 3 out of 5
I haven't used the equipment yet but it seems to be of good quality. However, I'm disappointed with the delivery, order placed on 14/11 with items available, received on 07/12 because in the meantime an item was no longer available so no partial shipment from the seller and no information from them if I hadn't asked them the question.
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Response from tompress.com
Hello, the availabilities are displayed in real time on the site, your confirmation of order indicates well a delay for 2 references, we sent it to you on the 14/11/2020, day of the order. Best regards.
A
Rating: 4 out of 5
Long delivery time (6 days)
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Rating: 4 out of 5
CLEAR
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Rating: 4 out of 5
No comment
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Rating: 4 out of 5
Ras
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V
Rating: 1 out of 5
I am still waiting for my goods to arrive. It has been 6 weeks. I have left several email messages. Can someone please tell me when my goods will arrive. I am feeling like I have been scammed.
Response from tompress.com
Hello, Your order is on the road : https://www.laposte.fr/outils/suivre-vos-envois?code=EY644552692FR. Best regards.
A
Rating: 4 out of 5
The replacement blade I received was 2 cm too long (52 cm instead of 50 cm on the order), which meant I had to cut and drill it.
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Rating: 3 out of 5
Order delivered 1 month later and non-conforming delivery
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Response from tompress.com
Hello, Could you please explain? What do you mean by non-conforming delivery? Best regards.