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J
Rating: 4 out of 5
Very good material, impeccable.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 3 and 4 stars
Reset filtersC
Rating: 4 out of 5
With a lot of delay but it arrived thank you
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S
Rating: 4 out of 5
Fast order and careful shipping. Product matches the description and also the photo (important when choosing color)
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B
Rating: 3 out of 5
I was disappointed with this last order. The delay was so long that I had to redo my payment. A product that was unavailable which I had to cancel and reorder to receive the rest of the order, of course paying the shipping fees again. Not very customer-friendly, I found it elsewhere. As for the rest, I am very happy with the products received, but it's too late to use them this year.
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P
Rating: 3 out of 5
Correct delivery and compliant, but the delay is too long, order on October 7, 2025, delivery on December 30, 2025
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G
Rating: 4 out of 5
Very satisfied with my order
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D
Rating: 3 out of 5
If I hadn't called, I would still be waiting for my order, because you were waiting for my order to be complete, it was for Christmas, I received my order on the 23rd, Christmas Eve on the 24th, a bit tight with stress
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N
Rating: 1 out of 5
A failing customer service from start to finish. Purchase of an electric nutcracker. It does not fulfill its function. Customer service refuses any return and no longer responds to any emails. Report made to Signa Conso.
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J
Rating: 1 out of 5
Still haven't received information for the return of an item.
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E
Rating: 1 out of 5
The return is at the buyer's expense and the shipping cost is close to the product value that I wanted to return to buy the higher model. In the end, the 6L bins will go to the trash. Regrettable.
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P
Rating: 1 out of 5
Do not buy this model, not powerful enough to chop skin or the throat gets blocked if the pieces are not cut finely, the grids are made of iron so they rust if not cleaned and oiled immediately. VERY GOOD FOR HYGIENE. I asked to return it and buy a more powerful one for 300E more, their response was we do not take it back and the return is at your expense. Trade-in for 30% of the value. I will therefore continue to buy on Amazon or other European or Chinese merchant sites where returns and refunds are done without discussion. Not surprising that French businesses are closing.
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J
Rating: 1 out of 5
Overall satisfied, but could have been even more so if the polystyrene wedges had been in cardboard and the multilingual manual better worked on. The photos and diagrams are too small, drowned in the Italian, some reference errors on the first pages and missing the number of screws in the inventory.
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E
Rating: 4 out of 5
Order received within the expected time... article conforms to the order
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G
Rating: 4 out of 5
Very good product meets my expectations
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G
Rating: 1 out of 5
Hello, one of the items in the package arrived broken, I refused the package. I wish to receive the ordered items again.
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V
Rating: 1 out of 5
No response to a problem with the order. Resolved a year later.
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B
Rating: 1 out of 5
Express delivery paid, express delivery not respected!
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J
Rating: 4 out of 5
Speed of shipping Perfect packaging I recommend
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J
Rating: 1 out of 5
3 months delay for delivery !!!!!
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B
Rating: 4 out of 5
Well received.
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M
Rating: 4 out of 5
Perfect
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R
Rating: 3 out of 5
Hoses really of very good quality, but I give 3 stars because I did not receive the 3 funnels
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J
Rating: 1 out of 5
Very unhappy, a product arrived expired by 3 months
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J
Rating: 3 out of 5
Rather satisfied with my purchase, a potato masher from Emile Henry. However, I am disappointed with Tom Press because I had chosen FREE delivery to a pickup point less than 3 km from my home, and here I receive an email saying that the package was waiting for me at the post office 10 km from my home. Indeed, the package was too bulky. Despite a message to report the inconvenience, Tom Press remains silent.
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J
Rating: 4 out of 5
Good
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G
Rating: 4 out of 5
Easy to order, fast delivery and close to the announced time. Product well packaged and good quality in line with the promise.
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Response from tompress.com
Hello and thank you!
The whole team joins me in wishing you a wonderful year 2026!
The whole team joins me in wishing you a wonderful year 2026!
G
Rating: 1 out of 5
I received a completely different batch of bottles than the one ordered. Much less pretty and this model is sold in supermarkets for half the price. Huge disappointment.
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E
Rating: 4 out of 5
No problem. Fast shipping
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O
Rating: 1 out of 5
Order from 25/06 delivered on 18/12. You shouldn't be in a hurry!
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L
Rating: 3 out of 5
I am happy with my purchase, no problem with the product, however paying €7 for delivery to be delivered in 72 hours and finally receiving the package after more than a week is a bit excessive given the shipping costs...
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N
Rating: 1 out of 5
waited more than 1 month to be told that I will not receive my order
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J
Rating: 1 out of 5
FOR 9.00 € I was hoping for the complete catalog. I only received a booklet of a few pages.
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G
Rating: 1 out of 5
Super satisfied
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T
Rating: 1 out of 5
I can no longer connect to my account. Please review your site.
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A
Rating: 4 out of 5
Very good thank you
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E
Rating: 3 out of 5
Good product but we are not informed if there is a slightly longer delivery delay. 3 months to receive is long...
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G
Rating: 4 out of 5
It is mainly about the delivery that I am not satisfied, the delivery point I chose never received my package, it was dropped off at the post office in Roussillon, I do not understand why, can you inquire about it because if I have another order to place I would like to know. Thank you
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Response from tompress.com
Hello Mr. Molay,
We have noted this inconvenience. We will contact you to give you some explanations.
Best regards.
We have noted this inconvenience. We will contact you to give you some explanations.
Best regards.
J
Rating: 4 out of 5
Order received on time, but the purchased product does not match the description. Net too narrow
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Response from tompress.com
Hello and thank you for your message.
Do not hesitate to call us at 05 63 71 44 99, we will look for a solution.
Best regards
Do not hesitate to call us at 05 63 71 44 99, we will look for a solution.
Best regards
P
Rating: 1 out of 5
Damaged order and terrible customer service
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C
Rating: 1 out of 5
Order placed on 23/09 Received on 18/11 Really crazy received several emails they were always missing an item to send the order while the ordered items were in stock on their site This must be what it feels like to be led on Really unhappy with this experience 2 and a half months to receive this order is crazy
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