The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
The flamadou is poorly finished for a tool that's supposed to be in contact with food and fire, and I find it strange that it's covered with a very smelly paint when put in the fire.
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Acheteur Vérifié
Rating: 4 out of 5
The product does not correspond to the order: the hose measures only 1.50m instead of the advertised 3m and corresponds only to diesel fuel, whereas it was advertised as all gases. Very disappointed.
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied
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Acheteur Vérifié
Rating: 4 out of 5
I thought I would receive it quickly
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Acheteur Vérifié
Rating: 4 out of 5
Good performance.
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Acheteur Vérifié
Rating: 4 out of 5
no evaluation on the material it's a gift
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery, uncomplicated assembly, not yet in use.
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Acheteur Vérifié
Rating: 4 out of 5
Professional quality, always on target
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Acheteur Vérifié
Rating: 3 out of 5
the wooden parts on the top of the pantry weren't even glued. that's a lot of money to spend on French companies that don't play the quality game. for your information, the product is 30% cheaper on other platforms. you need to review the quality-price test.
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Acheteur Vérifié
Rating: 4 out of 5
Very good
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Acheteur Vérifié
Rating: 4 out of 5
Untested customer service
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Acheteur Vérifié
Rating: 4 out of 5
The capper comes with a different calibre of sleeve, but no instructions. Assembly is not complex, but for a neophyte it's not obvious. The operation is easy, but the bottles have to be centered by eye" and their removal is a bit tricky. A sturdy product nonetheless.
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Acheteur Vérifié
Rating: 3 out of 5
I have a problem with the ceramic bread dish the lid doesn't fit it's wobbly it doesn't follow the shape of the base
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Response from tompress.com
Hello, please contact our after-sales service. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
I haven't used the equipment yet but it seems to be of good quality. However, I'm disappointed with the delivery, order placed on 14/11 with items available, received on 07/12 because in the meantime an item was no longer available so no partial shipment from the seller and no information from them if I hadn't asked them the question.
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Response from tompress.com
Hello, the availabilities are displayed in real time on the site, your confirmation of order indicates well a delay for 2 references, we sent it to you on the 14/11/2020, day of the order. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Long delivery time (6 days)
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 4 out of 5
No comment
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Acheteur Vérifié
Rating: 4 out of 5
Ras
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Verified Buyer
Rating: 1 out of 5
I am still waiting for my goods to arrive. It has been 6 weeks. I have left several email messages. Can someone please tell me when my goods will arrive. I am feeling like I have been scammed.
Response from tompress.com
Hello, Your order is on the road : https://www.laposte.fr/outils/suivre-vos-envois?code=EY644552692FR. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
The replacement blade I received was 2 cm too long (52 cm instead of 50 cm on the order), which meant I had to cut and drill it.
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Acheteur Vérifié
Rating: 3 out of 5
Order delivered 1 month later and non-conforming delivery
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Response from tompress.com
Hello, Could you please explain? What do you mean by non-conforming delivery? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery without telling me the day and time. Delivered to the wrong address and the driver dropped off the goods and left. We didn't see him. Luckily the neighbor warned us that the goods were outside.
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Acheteur Vérifié
Rating: 4 out of 5
Ras fast delivery products ok
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery and compliant products, it's a shame that 2 jars were broken on unpacking, especially as this order was a present for my daughter's birthday.
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Response from tompress.com
Hello, did you note this on the delivery note? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Too bad late delivery due to missing item, should have been warned good dialogue with sav
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Acheteur Vérifié
Rating: 4 out of 5
Very well selected quality product
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery, parts in conformity
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Acheteur Vérifié
Rating: 4 out of 5
Nothing to add. Thank you very much for your responsiveness.
Sincerely Dussart Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
good except delivery times delayed from week to week
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Acheteur Vérifié
Rating: 4 out of 5
Haven't tried the product yet, I was delivered late.
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Acheteur Vérifié
Rating: 3 out of 5
The quality of the product is perfect, but it's still a bit expensive... And the delivery was disastrous because I was at home and the deliveryman didn't even ring, he just left a delivery notice in my letterbox...
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Response from tompress.com
Hello, Our apologies, did he show up again? Did you arrange to meet by telephone? Kind regards.
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Acheteur Vérifié
Rating: 4 out of 5
I recommend it, practical, no need to calibrate.
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Acheteur Vérifié
Rating: 1 out of 5
I've been waiting for the .... device for over 2 weeks now and you haven't been able to give me any precise news.
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Response from tompress.com
Hello, you can track your package at the following link: https://www.laposte.fr/outils/suivre-vos-envois?code=cb547679880fr Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Still no order as of today's date 26/11/2020
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Response from tompress.com
Hello, your parcel has been shipped and you can track it here: https://www.laposte.fr/outils/suivre-vos-envois?code=cb547983209fr Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The 20 cm lid doesn't fit properly on the Agnelli pan, due to the pan's handle (which is angled too high).
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Response from tompress.com
Hello, If the item does not fit, you can ask to return it. Please do not hesitate to contact our customer service at [email protected] or +33563714499. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Maybe you should change the delivery method because the post office is always late.
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Acheteur Vérifié
Rating: 4 out of 5
Vinaigrier super but... but ... the cork really needs to be reviewed. It was leaking after about 6 hours, which stained the small base and the cupboard where it was placed. DIY with a champagne cork that holds. Asked 3 euros more, but with a quality cork.
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Acheteur Vérifié
Rating: 4 out of 5
The invoice details were not correct on the parcel. So at customs clearance I had to pay VAT on 643 instead of the 243 on my invoice. So I had a lot of extra costs that shouldn't have happened.
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Response from tompress.com
Hello, the copy of the invoice is 213.69 before tax. Please do not hesitate to contact our customer service for further information. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
fast, well-packaged delivery
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Acheteur Vérifié
Rating: 3 out of 5
Hello, Fast delivery but two broken pots... Sincerely,
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Response from tompress.com
Hello, Have you informed our after-sales service? Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
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