The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Delivery without telling me the day and time. Delivered to the wrong address and the driver dropped off the goods and left. We didn't see him. Luckily the neighbor warned us that the goods were outside.
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Acheteur Vérifié
Rating: 4 out of 5
Ras fast delivery products ok
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery and compliant products, it's a shame that 2 jars were broken on unpacking, especially as this order was a present for my daughter's birthday.
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Response from tompress.com
Hello, did you note this on the delivery note? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Too bad late delivery due to missing item, should have been warned good dialogue with sav
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Acheteur Vérifié
Rating: 4 out of 5
Very well selected quality product
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery, parts in conformity
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Acheteur Vérifié
Rating: 4 out of 5
Nothing to add. Thank you very much for your responsiveness.
Sincerely Dussart Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
good except delivery times delayed from week to week
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Acheteur Vérifié
Rating: 4 out of 5
Haven't tried the product yet, I was delivered late.
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Acheteur Vérifié
Rating: 3 out of 5
The quality of the product is perfect, but it's still a bit expensive... And the delivery was disastrous because I was at home and the deliveryman didn't even ring, he just left a delivery notice in my letterbox...
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Response from tompress.com
Hello, Our apologies, did he show up again? Did you arrange to meet by telephone? Kind regards.
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Acheteur vérifié
Rating: 4 out of 5
I recommend it, practical, no need to calibrate.
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Acheteur vérifié
Rating: 1 out of 5
I've been waiting for the .... device for over 2 weeks now and you haven't been able to give me any precise news.
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Response from tompress.com
Hello, you can track your package at the following link: https://www.laposte.fr/outils/suivre-vos-envois?code=cb547679880fr Best regards.
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Acheteur vérifié
Rating: 1 out of 5
Still no order as of today's date 26/11/2020
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Response from tompress.com
Hello, your parcel has been shipped and you can track it here: https://www.laposte.fr/outils/suivre-vos-envois?code=cb547983209fr Best regards.
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Acheteur vérifié
Rating: 3 out of 5
The 20 cm lid doesn't fit properly on the Agnelli pan, due to the pan's handle (which is angled too high).
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Response from tompress.com
Hello, If the item does not fit, you can ask to return it. Please do not hesitate to contact our customer service at [email protected] or +33563714499. Best regards.
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Acheteur vérifié
Rating: 4 out of 5
Maybe you should change the delivery method because the post office is always late.
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Acheteur Vérifié
Rating: 4 out of 5
Vinaigrier super but... but ... the cork really needs to be reviewed. It was leaking after about 6 hours, which stained the small base and the cupboard where it was placed. DIY with a champagne cork that holds. Asked 3 euros more, but with a quality cork.
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Acheteur Vérifié
Rating: 4 out of 5
The invoice details were not correct on the parcel. So at customs clearance I had to pay VAT on 643 instead of the 243 on my invoice. So I had a lot of extra costs that shouldn't have happened.
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Response from tompress.com
Hello, the copy of the invoice is 213.69 before tax. Please do not hesitate to contact our customer service for further information. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
fast, well-packaged delivery
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Acheteur Vérifié
Rating: 3 out of 5
Hello, Fast delivery but two broken pots... Sincerely,
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Response from tompress.com
Hello, Have you informed our after-sales service? Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery.
Product conforms
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Acheteur Vérifié
Rating: 4 out of 5
Satisfactory
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Acheteur Vérifié
Rating: 4 out of 5
Hello Delivery a little long considering that you propose a delivery under 48h. Otherwise good product.
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Acheteur Vérifié
Rating: 4 out of 5
Good, good product,
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Acheteur Vérifié
Rating: 3 out of 5
The lid does not fit the 28 cm sauté pan.
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Response from tompress.com
Hello, What is the diameter of the lid I received? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
delivery as expected and material corresponding to my expectations.
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Acheteur Vérifié
Rating: 4 out of 5
good quality, but order processing too slow
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Acheteur Vérifié
Rating: 4 out of 5
very responsive telephone service+++++++++
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Acheteur Vérifié
Rating: 1 out of 5
Hello, Before sending your satisfaction survey, it would be better to know if the order has been delivered. In fact, since I placed the order on November 4, I've had no news from you or from the delivery tracking system.
I can assure you that I am very disappointed. Sincerely
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Response from tompress.com
Hello, La Poste has just returned the parcel to us on the grounds that it was not collected within 10 days. Please contact our customer service department on 05 63 71 44 99 with code 25798. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
They had emailed me a link that didn't work. After my first notice, they sent a link that worked. The sterilizer works great! Unfortunately, they were right about the delivery time (it said 6-8 weeks, and it didn't arrive until then).
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Acheteur Vérifié
Rating: 4 out of 5
Bieb
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Acheteur Vérifié
Rating: 4 out of 5
With the exception of the delivery charges, which are a little onerous, your service as a whole meets my expectations of a good supplier.
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Acheteur Vérifié
Rating: 3 out of 5
Carrier null....package badly damaged
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 4 out of 5
Wrong product display and description on the site!
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Response from tompress.com
Hello, the references of the choppers compatible with this accessory are indicated on the description. Kind regards.
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Acheteur Vérifié
Rating: 3 out of 5
Too bad the rennet and ferments were not in stock, it should have been known when the order was placed, like ( in the process of being restocked, lead time ....) Almost 3 weeks delivery time, not even an email to warn me, I have to ask for news of the lead time...in short, not great logistics....
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Response from tompress.com
Hello, The information is on the order confirmation received on 14/10. Kind regards.
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Acheteur Vérifié
Rating: 1 out of 5
To date, I have received nothing. Thank you very much.
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Response from tompress.com
Hello, I see a delivery made on the tracking of your package. Parcel left on 13/11 and delivered yesterday. Please rectify. Kind regards.
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Acheteur Vérifié
Rating: 3 out of 5
very good, but it's not possible to track parcels. imagine when they have to be signed for. we spend days waiting?
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Response from tompress.com
Hello, the carrier will contact you in case of absence and leave you a notice to organize its representation. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
broken product, still not replaced after a week
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Response from tompress.com
Hello, The replacement left our warehouse on 13/11. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, I'm sorry about the delivery time, which was over 2 months. I was not notified of the delivery, nor was I given an appointment to pick up the pallet. What would have happened if I hadn't been there. That said, very good material.
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Acheteur Vérifié
Rating: 4 out of 5
R. A. S.
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