The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Hello, the parcel has been available at the relay point since 15/10: https://www.laposte.fr/outils/suivre-vos-envois?code=2V02073514033. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Products very well packaged. Quality equipment.
20 liters of apple juice made.
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Acheteur Vérifié
Rating: 3 out of 5
Product delivered one month after order...that's a long time. No clarification or apology from customer service.
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Acheteur Vérifié
Rating: 3 out of 5
Order held for over 2 months..without TOM press contacting me. I had to call!
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Response from tompress.com
Hello, The deadline is noted on the products and recalled on your order confirmation of 04/09/2020. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery time much longer than originally announced. A message announcing delivery delays would have been appreciated. Otherwise responsive customer service, good quality product and as expected.
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Acheteur Vérifié
Rating: 3 out of 5
BOTTLE CAPS DO NOT CLIP ONTO THE BOTTLE AT ALL VERY DISSATISFIED
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Response from tompress.com
Hello, which bottles (brand and reference) do you use them with? Best regards.
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compratore verificato
Rating: 4 out of 5
There was a delay in delivery twice and I cannot give a full grade. But the service girl was very nice in providing for the problems. The site is great and well stocked, I will buy again.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, a delay of 10 to 15 days was announced. It is regrettable that the delay has tripled without any announcement on your part.
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verified buyer
Rating: 4 out of 5
Although a long wait due to item not being in stock once stock in delivery was quick. Item arrived undamaged. Only downside was the guide that came with it is in French and no translation alongside. Email communication excellent but verbal difficult due to language barrier. On the whole wouldn't deter me from using Tompress again
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Acheteur Vérifié
Rating: 4 out of 5
Delivery time postponed and delivered to the post office instead of home.
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Acheteur Vérifié
Rating: 4 out of 5
I would have liked a recipe booklet in French, I'm not an English speaker by any means.
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Verifizierter Käufer
Rating: 1 out of 5
Goods could be better described, with detailed pictures. Delivery time was far too long. Feedback on the return shipment is still pending. Messages in German would also be very helpful. Not everyone speaks French.
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Response from tompress.com
Hello, I see the emails in German. We will see to improve the photos of the grater. Kind regards.
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Acheteur Vérifié
Rating: 4 out of 5
The delivery time was quite long, it was a gift for a birthday. On receipt, the birthday had passed. Otherwise, the sweater is of good quality and the customer service is top-notch... if you're patient.
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Acheteur Vérifié
Rating: 3 out of 5
Very long delivery although I had paid for it, it was supposed to be free and so I paid for it... Otherwise the product is very good.
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Acheteur Vérifié
Rating: 4 out of 5
Very good value for money. Basic but acceptable delivery.
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Acheteur Vérifié
Rating: 4 out of 5
Fast service. Good order tracking.
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compratore verificato
Rating: 3 out of 5
the product arrived on time and int perfect condition. Unfortunately, both the wooden spout and cork leak a lot and I had to empty the jar in meal of times to insert shims. Cork and spout still leak.
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Response from tompress.com
Morning. In order to make the cork stopper and wooden faucet leak-proof, you must first fill the vinegar jar with 1 liter of water and leave it for 2 to 3 days ( as stated in the leaflet). Only after this step can you fill with vinegar and be sure that the jar does not leak. Available for further clarification, TOMPRESS CUSTOMER SERVICE.
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Acheteur Vérifié
Rating: 4 out of 5
Compliant
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Acheteur Vérifié
Rating: 4 out of 5
The delivery time is very fast, the device works very well! This is the 2nd time I've ordered from TomPress... not disappointed!
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Acheteur Vérifié
Rating: 3 out of 5
The parcel arrived very damaged, but nothing was missing, fortunately, I made the deliveryman wait to check it.
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Acheteur Vérifié
Rating: 4 out of 5
As fast as ever!
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Acheteur Vérifié
Rating: 4 out of 5
none
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Acheteur Vérifié
Rating: 3 out of 5
Very long delivery and no gesture from TOMPRESS.
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Acheteur Vérifié
Rating: 3 out of 5
Ordered in April, delivered at the end of October after two reminders from me! No direct information from TOMPRESS, dubious customer follow-up?
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Response from tompress.com
Hello, Delivery times are indicated in real time on the site. In the event of a postponement, you will receive an e-mail alert like the one sent on 22/06. Best regards.
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Verifizierter Käufer
Rating: 4 out of 5
Very good and powerfull product, but very poor packing. The base of the machine was bent and scratches on it.
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Acheteur Vérifié
Rating: 3 out of 5
I had to call tompress to find out that an item was not in stock and that my parcel was on hold. Delivery was late and to the wrong address.
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Response from tompress.com
Hello, The delivery times are indicated on each item and given on the order confirmation e-mail sent to you on 13/10. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
very satisfactory overall.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery error corrected quickly and very satisfactorily with a commercial gesture.
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Acheteur Vérifié
Rating: 4 out of 5
Good product...too bad there are no more bags 120 by 550 for sausages...rolls are good but a waste of time because you have to weld and cut each time.
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Acheteur Vérifié
Rating: 4 out of 5
Very good, but on the other hand in the envelope headed: attention invoice inside. No invoice, but advertising. Is this an oversight?
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Response from tompress.com
Hello, Our apologies, I'll e-mail it to you right away. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Order placed on 31/07 and delivered mid-October, that's a long time despite repeated calls to customer service who told me to be patient and that I would receive the parcel within 10 days.... It's a shame to offer products for sale that you don't have in stock... And no compensation was offered...
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Response from tompress.com
Hello, We apologize for the fact that some of our supplies are still heavily affected by the current health situation. Kind regards.
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Acheteur vérifié
Rating: 3 out of 5
1.malgés all the assembly respects: the pips concentrate on the screw-thread after a few turns and DO NOT come out and everything jams. 2. The crank is screwed onto a screw-thread, which is ridiculous, because as soon as it's worked, it jams and can only be unscrewed after all sorts of contortions...
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Response from tompress.com
Hello, what do you put in the épépineuse? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 1 out of 5
delay far too long could not try received after tomato season too bad
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Response from tompress.com
Hello, Our apologies, we are doing our best to reduce the restocking time. Kind regards.
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Acheteur Vérifié
Rating: 4 out of 5
It's a pity that a product in stock at the time of ordering is unavailable at the time of preparation.
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Response from tompress.com
Hello, the chef's tongs were indeed out of stock. Upon receipt, your order was shipped immediately. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
More than a month between order and delivery without being notified
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Acheteur Vérifié
Rating: 4 out of 5
The packaging is too light for a heavy product such as an electric tomato press. We had to refuse the parcel as the central part of the machine was missing. The box had suffered a little in transit, being too light, and the various parts were not very well packed.
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Acheteur Vérifié
Rating: 4 out of 5
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
Very nice socca plate, diameter 32, unfortunately non-existent in the diameter 34 ordered.
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Acheteur Vérifié
Rating: 3 out of 5
I had to show up 10 days after my order to be told that there was a missing product, so the order was blocked, and then wait 8 days to be delivered without the missing product, of course, and not 48 hours as advertised.
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