The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Hello, It is on its way, the delay is more uncertain in this period of pandemic. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Unfortunately I am unable to give my opinion as I have not received the goods! Of course there are very special conditions at the moment and it is possible that the problems will continue. However, in the event of non-receipt, do you plan to reimburse me? Even if I follow the track of the parcel on the link you sent me, which goes to the post office, there is no advance.
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Response from tompress.com
Hello, Your parcel was delivered on 15/04/2020. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Still no news about my order... Despite reminder requests, no contact. Not very conclusive for a first order
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Response from tompress.com
Hello, a claim is being processed for the parcel because it is "Return to sender for incorrect address". As indicated in your exchanges with our advisors, the file is currently being processed. We are doing our best in the current context. Best regards."
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Acheteur Vérifié
Rating: 1 out of 5
Hello, before judging it should be delivered
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Acheteur Vérifié
Rating: 3 out of 5
Thank you
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Response from tompress.com
Thanks, but the rating for Tom Press is still average...
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Acheteur Vérifié
Rating: 4 out of 5
Very good
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Acheteur Vérifié
Rating: 4 out of 5
good product and an interesting range
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Acheteur Vérifié
Rating: 4 out of 5
Cuts bones and meat well, skin is more difficult because the blades are not parallel, only the tip cuts Made in Italy, not China...
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied overall and always.merci
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Acheteur Vérifié
Rating: 1 out of 5
Items not received, 17 days since package changed transit location. Contacted customer service, but did not provide assistance in resolving the problem.
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Acheteur Vérifié
Rating: 4 out of 5
Thank you!
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Acheteur Vérifié
Rating: 1 out of 5
I have not received the merchandise
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Acheteur Vérifié
Rating: 4 out of 5
I'm just sorry that there are no instructions on the pack, it's the first time I've used this product,
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Acheteur Vérifié
Rating: 4 out of 5
complicated delivery due to confinement
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Acheteur Vérifié
Rating: 4 out of 5
Everything went well
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Acheteur Vérifié
Rating: 4 out of 5
Despite a missing item, very good experience and very good after-sales service (the problem was sorted out very quickly) in full confinement.
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Response from tompress.com
Thank you for your confidence and we apologize again for the inconvenience.
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Acheteur Vérifié
Rating: 3 out of 5
Be careful with your packaging, small parts in large packages so a lot of packing paper, then I made 2 orders in 10 days so 2 times the catalog and advertising. At a time when we're being asked to make environmental efforts, I find it very wasteful.
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Acheteur Vérifié
Rating: 4 out of 5
For the 1st time I ordered flour, top of the top. Fast order despite the confinement,
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Response from tompress.com
Thank you, I look forward to a future order.
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Acheteur Vérifié
Rating: 4 out of 5
There are two streets in my town with the same name, so the deliveryman asked me which commune it was. However, the zip code is not the same for the two communes, so unless he had not been given my zip code, he shouldn't have needed to contact me for clarification.
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Response from tompress.com
Hello, Perhaps the label was not legible enough. It is preferable that he took this precaution to ensure proper delivery. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
not applicable
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Acheteur Vérifié
Rating: 1 out of 5
Hello I can not issue 1 favorable opinion We are 06 April 2020 and I still have not received my order Me tel 06 50 63 91 23 Sincerely F.Blanchet
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Response from tompress.com
The coronavirus pandemic is a case of "force majeure" recognized by the Government, which affects the entire supply chain and sometimes causes serious delivery delays. I invite you to modify your comment to remove your phone number visible to all. Best regards."
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Acheteur Vérifié
Rating: 3 out of 5
On my last order, there was an impact on the 46 mm basin, which wasn't great, and I was a little disappointed. 4 different orders, two damaged devices on two different orders, and one returned by Tompress (the thermometer). The material is not at fault because it's of good quality, but perhaps transport was poorly handled? or the packaging of the products needs strengthening?
Best regards, Mr and Mrs FEREY
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Response from tompress.com
Sorry for the inconvenience, we will do our best for your next order.
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Acheteur Vérifié
Rating: 1 out of 5
I put the minimum note as I have not yet received my order.
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Response from tompress.com
The coronavirus pandemic is a case of "force majeure", affecting the entire supply chain and sometimes causing serious delivery delays. We understand your concern
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Acheteur Vérifié
Rating: 4 out of 5
excellent product, delivery nothing to say given the current situation.
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Acheteur Vérifié
Rating: 1 out of 5
Order placed on March 23, 2020. it is now April 02 and I still do not have the package in my possession. the package was supposed to arrive within 48 hours. very disappointed for a first order. The items ordered are single-use disposable gloves, so they're quite urgent.
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Response from tompress.com
Hello, your order was dispatched on 23/03, so you need to check with La Poste. I remind you of the exceptional nature of the situation, confinement and reduced service. Please contact the postal services for delivery. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Good delivery but I thought it was coming from Belgium so I had to wait longer.
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Acheteur Vérifié
Rating: 4 out of 5
I've been a customer for several years, and I'd like to thank the entire Tom Press team for the work they do for their customers despite the confinement.
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Response from tompress.com
Thank you very much, it's a pleasure.
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Acheteur Vérifié
Rating: 4 out of 5
Thanks for the advice
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Acheteur Vérifié
Rating: 4 out of 5
bonjour j'ai été surpris par la rapidité de livraison je suis très satisfait de ma commende salutation
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Acheteur Vérifié
Rating: 1 out of 5
Still not delivered, although it was urgent
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Response from tompress.com
Hello, In this period of confinement, I remind you that Colissimo is in reduced service. Your parcel is in transit on their platform. For all urgent parcels, you should opt for an express service. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I would have liked to have been warned of the delay in delivery and I find the expiry date too short.
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Acheteur Vérifié
Rating: 4 out of 5
The grates I received were great, they fit perfectly on my BOSCH chopper, I've finally found the grates I needed. You can tell the sales person I spoke to on the phone that this model of grate fits perfectly on the BOSCH chopper. Too bad I would have ordered one more, but the person told me it was impossible to adapt.
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Acheteur Vérifié
Rating: 4 out of 5
*4 stars because the thermometer broke during transport (be careful with fragile products) *That said, TOMPRESS gave me a thermometer free of charge 5 stars for customer service *The material I ordered is of good quality 5 stars *TOMPRESS is a serious company, there's no doubt about that.
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Acheteur Vérifié
Rating: 4 out of 5
Very pleased
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Acheteur Vérifié
Rating: 4 out of 5
First order no problem.
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Acheteur Vérifié
Rating: 4 out of 5
Bon Appareil .
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V
Verified Buyer
Rating: 1 out of 5
My order was missing parts which made it unusable, still awaiting parts from the manufacturer, theyre unable to give me a date for when these would arrive, and would not send a replacement machine or find another solution for this issue.
Mistakes happen, and it's how one deals with them which makes the difference.
Response from tompress.com
Hello, We are doing everything to resolve your concerns. Photos were requested you unless error on our part, we have not received them, could you please send them to us? Best regards
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Acheteur Vérifié
Rating: 4 out of 5
At the time of ordering I don't know what happened but I received no confirmation and to top it all my order was lost and it took several days to recover it.
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery, very good
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Acheteur Vérifié
Rating: 4 out of 5
The product corresponds to the description but seems of average quality and not very solid... To be seen in time.
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