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A
Rating: 4 out of 5
Well arrived
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 376 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 3 and 4 stars
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Rating: 3 out of 5
Postage costs are too high. The price of items is too high.
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A
Rating: 4 out of 5
Keep up the good work
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Rating: 4 out of 5
First order, very satisfied with the service
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Rating: 4 out of 5
Very responsive and cooperative customer service. Much appreciated.
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Rating: 4 out of 5
very satisfactory
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Rating: 4 out of 5
very good and fast
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Rating: 4 out of 5
Suitable equipment but would benefit from fixings
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Rating: 4 out of 5
I placed my order before Christmas and hoped to receive my package on time. I received it well after Christmas. I asked the customer service who answered me in a very nice way that they were doing their best, the package was damaged but the devices were not. It's a busy time at Christmas, but I'm still happy.
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A
Rating: 4 out of 5
Carton damaged and opened I had to check in front of the deliveryman
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A
Rating: 4 out of 5
we have to unpack the package to avoid any surprises
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Rating: 4 out of 5
super happy to finally find this product. But two uses later, the grid broke. Really disappointed. Really dubious quality. The particularly responsive after-sales service took note of my negative opinion, and undertook to do whatever was necessary to rectify the product's shortcomings. That's great. Nothing more to say. Customer service is excellent. And I feel a little neglected.
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A
Rating: 4 out of 5
Delivery time and product quality were very good, but there was a slight problem with the quality of the cardboard packaging, which was almost ripped open.
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Rating: 4 out of 5
The service worked very well on a product with defects.
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A
Rating: 4 out of 5
Nickel-plated delivery a little late
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Rating: 4 out of 5
Material not available, long order, otherwise perfect.
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Rating: 4 out of 5
All OK
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Rating: 4 out of 5
Good product, but the bag was ripped open in the crate
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Rating: 4 out of 5
The material is in accordance with my request .
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A
Rating: 3 out of 5
The parcel arrived damaged, the problem is not linked to the delivery but to the departure from your home: strapping much too tight, cardboard too thin, therefore crushed products... The parcel (on a pallet) left, the payment was debited on dispatch, and nothing has happened since... For once, we're very disappointed...
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Response from tompress.com
Hello, the pallet arrived back, the after-sales service is doing what is necessary to send the boxes back. Best regards.
A
Rating: 4 out of 5
Nothing to say at the moment, very satisfied
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A
Rating: 4 out of 5
Delivery on time, responsive customer service.
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Rating: 4 out of 5
A small problem with the package on the recipient, nothing serious.
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Rating: 4 out of 5
Poor quality. Fast delivery
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Response from tompress.com
Hello, Before using it, you can return it to us if the item does not suit you. You can reach us on 05 63 71 44 99 (toll-free number) or [email protected] to arrange the return. Best regards.
A
Rating: 4 out of 5
already recommended to associations and friends, all delighted
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Rating: 4 out of 5
Products delivered on time, no complaints
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Rating: 4 out of 5
Your company is very responsive
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A
Rating: 4 out of 5
The delivery was respected, except for the deliveryman who didn't want to wait for the package to be checked. I bought the cold smoke adapter but I can't get it to work. Otherwise to be tested
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Response from tompress.com
Hello, Please do not hesitate to contact our advisers on 05 63 71 44 99 (toll-free number), they will help you to install the accessory. Best regards.
A
Rating: 3 out of 5
I had to call to get an order tracking email that was supposedly sent to me... but no, I got nothing. For a first order, not very satisfied with the product (sheep casings), pierced, cut....
Given the price, I expected much better.
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Given the price, I expected much better.
Response from tompress.com
Hello, please register the sender [email protected] in your contacts, perhaps the mails arrive in the trash, spam or undesirable. For the casings, please send us the batch number by e-mail. Best regards.
A
Rating: 4 out of 5
Very fast delivery and items conformed to the description. However, the packaging was insufficient for the fragility of the contents: part of the order was damaged during transport. I received a prompt reply to my complaint.
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Rating: 3 out of 5
The one-month delay between order and delivery was far too long for a log gutter ordered in early December and delivered just after the holidays in early January.
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Rating: 4 out of 5
good fast delivery
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Rating: 4 out of 5
It flows from the tap plug
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Response from tompress.com
Hello, I'll report this to our service department immediately. Best regards.
A
Rating: 4 out of 5
Very good product, delivery time as expected
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Rating: 4 out of 5
Both items sent and received very quickly, but one of them, the thermometer, was completely broken. Second item sent quickly and perfectly.
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Rating: 4 out of 5
Fast and careful delivery, but delivery by Geodis was a disaster: 140 Km, 1h30 and 11 tolls to collect my parcel.
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A
Rating: 4 out of 5
Bonjour, filtre toujours en pièce, j'aimerais avoir la notice en français svp J'ai déjà fait la demande mais toujours pas de réponse.
Sincerely Rémi
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Sincerely Rémi
Response from tompress.com
Hello, Our apologies, it was sent to you by e-mail this morning. Best regards.
A
Rating: 4 out of 5
nothing to say....conforms to description
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Rating: 4 out of 5
Package arrived quickly despite strikes. Fast shipping. However, impossible to light the sawdust.... may be too wet? I'll try this summer.
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Rating: 4 out of 5
Very good
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