The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Bad product. major design flaws: the cooking water overflows between the cooker and the strainer. sold for 5 L of water, in reality, when used with 500 gr of raw pasta, you can barely use 4 L - then the stainless steel Food. very poor quality - the color of the water has become cloudy, with grayish spots on the surface very suspicious. + some rust spots after 4 uses FUYEZ
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Response from tompress.com
Hello, This is extremely surprising. Please send us photos of the article to [email protected]. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Apart from problems with delivery. Very good quality of goods and very good contact with customer service.
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Acheteur Vérifié
Rating: 4 out of 5
Sterilizer totally in line with our expectations - practical and efficient, a little expensive for our use but the quality is there.
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Acheteur Vérifié
Rating: 4 out of 5
short
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Acheteur Vérifié
Rating: 4 out of 5
The Colissimo service is unacceptable I have a 100 failure with the post office this company should not exist The parcel arrived damaged with a little breakage and I was not informed of its availability, I recovered it by pure chance When I say failure,, it is on mail, registered mail and parcels They should be trusted that for postcards Forget the SV
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compratore verificato
Rating: 1 out of 5
The 'Order is dated 03-12-2019 . Can you verify where the goods are located?
Looking forward, best regards Daniela
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Response from tompress.com
Good morning, the order left on 19/12 since, as advised, not all the pans ordered were available. However, we apologize for the delivery beyond 4 working days due to the traffic of the Christmas season. The courier had passed on 27/12 and 30/12 but without finding anyone. We hope the order may have been to your liking anyway. Sincerely, TOMPRESS CUSTOMER SERVICE ITALY
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Acheteur Vérifié
Rating: 3 out of 5
delivery: disappointing: 4 broken pots out of 6... And a refund of only 3...
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Response from tompress.com
Hello, Your message stated 3 broken jars, so we have refunded 3 jars. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Very nice-looking saw, easy to handle. Just have to try it out.
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Acheteur Vérifié
Rating: 4 out of 5
4 stars for customer service but I haven't dealt with them yet The quality and sturdiness of the products nothing to complain about in addition there is a large choice of spare parts in detail, that's what made me come to this site On the other hand I find the delivery charges relatively high, paying 7.5e for a screw that costs 8 it very quickly climbed the note which makes me order again.
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Verifizierter Käufer
Rating: 1 out of 5
only got half delivered, no solution from customer service after repeated requests, FINGER WEG
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Response from tompress.com
Everything has been sent, did you make a reservation at reception? Can you please describe the package?
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Acheteur Vérifié
Rating: 4 out of 5
Thank you for a very fast delivery. However, the quality of the product over time is questionable. It seems a little fragile to me, and the blocking to hold the basket open doesn't hold well. Otherwise, I loved the idea of reviving this space-saving basket.
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Acheteur Vérifié
Rating: 4 out of 5
There was no communication regarding the day of delivery.
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Response from tompress.com
Hello, Didn't you receive the e-mail with the tracking number? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Product conforms to my order. I think the recipient will like it.
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Acheteur Vérifié
Rating: 3 out of 5
Very long delivery times
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Acheteur Vérifié
Rating: 4 out of 5
Fast, quality service. The products are top-notch.
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Acheteur Vérifié
Rating: 4 out of 5
Compliant.
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Acheteur Vérifié
Rating: 4 out of 5
8-day colissimo delivery Maybe social unrest?
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Acheteur Vérifié
Rating: 3 out of 5
Metal crate, bent fixing bracket at time of manufacture . Paint not dry before shrink-wrapping, so marks on uprights.
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Acheteur Vérifié
Rating: 4 out of 5
No information on delivery. I had to call to find out that one of the products was out of stock and that delivery was not scheduled until early January. Miracle, 3 days later I received my entire order.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, a product in the order is out of stock and not indicated on the site. As a result, I had to order in two instalments to receive the bulk of the order within a reasonable time, and pay the shipping costs for the product that was out of stock, which alone made up the rest of the order. For an order of about 250 in total...I would have liked a commercial gesture.
Sincerely Rémi
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Acheteur Vérifié
Rating: 4 out of 5
Nothing to say about tompress, but the delivery wasn't top-notch. The delivery didn't take place on the day it was supposed to because there was construction work going on in the street, so the next day I was absent and had to pick up my parcel at the post office.
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Acheteur Vérifié
Rating: 4 out of 5
Rien a dire continue
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Acheteur Vérifié
Rating: 4 out of 5
Quality is always the order of the day
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Acheteur Vérifié
Rating: 1 out of 5
Faulty machine.phoned to report the fault, accused of having unset the machine by correspondent tel.am distraught. impossible to pack my preparations for December 23.a faulty machine this happened but accuse new buyer of malfunction and verbally request payment shipping costs unacceptable cdlt Mr Martinez
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Response from tompress.com
Hello, during our discussions, we carried out the tests required to identify the problem. This procedure does not accuse you of anything, it is intended to help you immediately when possible. Following the tests, it appears that the machine must be returned to us. We have provided you with a pre-paid return slip from Tom Press, so you don't have to pay anything. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Bonjour j'ai trouvé sa bien dommage que la palette se est renverssée et que les cartons était défoncées A de prix là sa pourrait être mieux conditionné tout de même
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Acheteur Vérifié
Rating: 4 out of 5
The parcel was well packaged, however having ordered glass jars I think the packaging could have been reinforced. Afterwards all the goods were in good condition, I checked them with the deliveryman. I recommend Tompress.
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Acheteur Vérifié
Rating: 4 out of 5
Very good product. You just need to learn how to use the different tips.
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Acheteur Vérifié
Rating: 4 out of 5
super
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Acheteur Vérifié
Rating: 4 out of 5
excellent
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Acheteur Vérifié
Rating: 4 out of 5
Product meets expectations
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Acheteur Vérifié
Rating: 4 out of 5
..it's a shame to force the customer to write a review
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Acheteur Vérifié
Rating: 4 out of 5
my name does not appear 1st on the delivery note (instead it is the place of delivery in my case the name of the bar)
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Acheteur Vérifié
Rating: 4 out of 5
good quality material
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Acheteur Vérifié
Rating: 4 out of 5
received the parcel on Saturday
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Acheteur Vérifié
Rating: 1 out of 5
I can't evaluate the service as I still haven't received my order.
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Response from tompress.com
Hello, The carrier is waiting for your confirmation to make an appointment and deliver your order. I'll put you in touch. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 3 out of 5
Long delivery time My name was not on the packing slip (only my first name) and I have informed you of this by e-mail 2 times without any reply or action Packaging too fragile (many holes) and insufficient protection The sawdust for smoking that I had ordered was partially spread all over the box because the bag was not watertight I had noticed the same defects with my 1st order.
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Response from tompress.com
Hello, We apologize for the inconvenience. The correction on the consignee has been applied and reported to the carrier. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery problem.
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Acheteur vérifié
Rating: 4 out of 5
Very satisfied with the service and my order.
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Acheteur Vérifié
Rating: 4 out of 5
The delivery person told the person who received the package, despite the red markings on the parcel, that it was not necessary to open it for inspection: The material was dented.
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