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A
Rating: 4 out of 5
interesting book well packaged
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 376 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 3 and 4 stars
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Rating: 4 out of 5
Hello, I gave three stars to the delivery because I found it very long between the order and delivery; of course I was warned of the long delay but more than six weeks. Now very nice dish tried with fish recipe, quite satisfied with the product. cordially, R.Dupuch
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A
Rating: 4 out of 5
No worries, everything matches, top salesman
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Rating: 4 out of 5
Very nice product, a downside on the delivery, package sent by post on 30/10, received on 13/11 ... This does not blame Tompress but the Post ...
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Rating: 3 out of 5
Unusable, it should be specified in the product ads that the sawdust is too large for cold smoking in a coil... Too bad, lack of precision.
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Response from tompress.com
Hello, The sawdust size is 0.75 to 2.5 mm and is used in the drawers of our smokehouses. Is your smokehouse not equipped with one? What is the brand of your smokehouse? Best regards.
A
Rating: 4 out of 5
Correct product, top packaging....didn't need customer service.
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Rating: 4 out of 5
it's the first time I order on this site, we'll see in the long run.
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Rating: 4 out of 5
I asked for the capacity of the ladle and I received the wrong information, so the ladle does not correspond to my needs. I sent an email, with no reply to date.
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Response from tompress.com
Hello, I have sent you a cancellation form by e-mail, which you are now sending back to us. Best regards.
A
Rating: 4 out of 5
be sure to soak the barrel before filling it with wine, not enough time to judge the quality.
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Rating: 4 out of 5
A little disappointed the skimmer rubs on the inside depending on how you put it on the tap and so it gets damaged over time but I think it's a manufacturing defect.
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Response from tompress.com
Hello, our after-sales service has been informed and your case is being processed. Best regards.
A
Rating: 4 out of 5
Hello, The only drawback I would mention is that the order was blocked because you were out of stock on the second book ordered. A phone call would have been enough to reduce the order to one volume, which I would have been happy to receive quickly.
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Rating: 4 out of 5
We had to collect the parcel from Geodis
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Rating: 4 out of 5
A clear message should be displayed at the time of order indicating ATTENTION STOCK INSUFFICIENT DELIVERY WILL BE LONGER THAN EXPECTED.
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Response from tompress.com
Hello, Thank you for your suggestion. Best regards.
A
Rating: 4 out of 5
CLEAR
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Rating: 4 out of 5
Small crepe maker, far too heavy for its size; the tail of the crepe maker is very hot when in use. Too bad.
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Rating: 4 out of 5
Nothing to say for tom press.... This concerns Chronopost ( I ask to be delivered to my house, the guy throws it to a relay point ???? )
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Rating: 3 out of 5
Following a supply shortage, I have been without any contact from you for more than 3 weeks (current supplies on the net appear to be insufficient). Following my phone call, your after-sales service made me change my order to stay over 120 (free delivery) instead of 115 if I removed the missing item. That's not very business-like of you.
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Rating: 4 out of 5
Speed
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Rating: 4 out of 5
Order conformed and delivered quickly
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Rating: 4 out of 5
bonjour un peu déçu il me manque 3 couvercles et boites moi qui avait besoin de 60 boites j'en ai que 57
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Rating: 4 out of 5
very long delay due to an unavailable item. I had to contact service to find out why. As far as I'm concerned, the available item should have been delivered urgently, and the unavailable item should have been delivered later without, of course, additional shipping costs.
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Rating: 4 out of 5
It's a pity I couldn't order in my own name with the same e-mail address by creating a new account, it would have been less complicated.
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Rating: 3 out of 5
Very good in principle, but completely unusable because of the fastener, which doesn't fasten anything at all. I'm returning the machine.
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Rating: 4 out of 5
missing plugs in the package see the joints
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Response from tompress.com
Hello, This has been reported to us, the 5 missing plugs have been shipped to you immediately. Best regards.
A
Rating: 4 out of 5
Product a little light for breaking hard fruit.
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Rating: 4 out of 5
CLEAR
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Rating: 4 out of 5
ras...............................
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Rating: 4 out of 5
ordered monday morning delivered friday paid shipping its very long for the price paid
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Rating: 4 out of 5
good service
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Rating: 4 out of 5
Problem solved with after-sales service Good
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Rating: 4 out of 5
missing mounting screws
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Response from tompress.com
Hello, you've ordered a spare part, so there's only the part. The screws from your bracket can be reused for the new bracket. Best regards.
A
Rating: 4 out of 5
I had to wait a very long time to get the product. On the other hand, the customer service was irreproachable and did everything possible for my order. The final product doesn't perform as well in kg/hour, but you can see that it's quality.
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Rating: 4 out of 5
The front of the coffee grinder drawer was broken. We had to repair it and glue it back in place.
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Response from tompress.com
Hello, please contact us immediately within 48 hours of delivery if you have any problems. Best regards.
A
Rating: 4 out of 5
Delivery independent of Tom Press. The post is deplorable in Ile de France.
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Rating: 3 out of 5
Order arrived much later than expected, press click works moderately well. It's a shame...
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Response from tompress.com
Hello, Place the shims in staggered rows, starting with the half-moons. Then arrange the 2 pawls in the same direction and fit the gear rod. If you have any questions, please contact our customer service department on 05 63 71 44 99. Best regards.
A
Rating: 4 out of 5
Good product, little problem with delivery, but it's the same everywhere, deliverymen don't like to deliver to individuals.....
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Rating: 4 out of 5
Good, clear site
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Rating: 4 out of 5
I did not receive my order in the time you said, but the money was well pocketed.
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Response from tompress.com
Hello, Payment was received when your package was shipped. Order placed on 29/09 after midday, dispatched the next morning, delivered 48 hours later. Best regards.
A
Rating: 4 out of 5
Very nice product Too bad the packing tape was stuck directly to the barrel, which took me a good hour to clean up.
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Rating: 3 out of 5
Ordered cloche mise sous vide bocaux, quickly received, does not work because gasket damaged. Sav contacted, photo sent as requested, a week later, nothing, for a seal costing 2 or 3 euros.
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Response from tompress.com
Hello, the file is being processed by the after-sales service and we have received the photos. You will be contacted later today. Best regards.