English 
Français 
Italiano 
Deutsch 
Nederlands 
A
Rating: 4 out of 5
good, fast service.
Translated reviews
Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 376 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
The tank is fine, but it comes with no explanatory note and no instructions for use.
Translated reviews
Response from tompress.com
Hello, an explanatory video is available on the product page: https://www.tompress.com/A-1413-cuve-de-fermentation-plastique-120-litres.aspx Best regards.
A
Rating: 3 out of 5
lousy casings full of grease and holes very disappointed threw away half of them
Translated reviews
Response from tompress.com
Hello, That's surprising, would you please have the number of the batch of casings concerned? Best regards.
A
Rating: 4 out of 5
Delivery date problem with bpost
Translated reviews
A
Rating: 4 out of 5
All correct
Translated reviews
A
Rating: 4 out of 5
Hello, problematic delivery Service Géodis null. Took over a week. Never use this delivery company again.
Translated reviews
A
Rating: 4 out of 5
I've ordered several times now and have nothing to complain about in terms of service and products. and the advice given on the phone. best regards, Denis
Translated reviews
A
Rating: 4 out of 5
Be careful with your carriers: 3 sleeves were missing from the cartonv
Translated reviews
A
Rating: 4 out of 5
Thank you for your reactivity, initially I received the lower part of the dish broken in its packing. After having announced it to you (photographs) I very quickly received a new bottom of papillote. Cordially S.Dussert
Translated reviews
A
Rating: 4 out of 5
product conforms to the description, however the packaging leaves something to be desired as a simple plastic bag wrapped the tank in hard plastic but not everyone is obliged to see the products I order.
Translated reviews
A
Rating: 4 out of 5
On the 4 crates ordered, there are several defects in the wood (traces of cutting machines) and even a partially split board.
Translated reviews
Response from tompress.com
Hello, could you please send us some photos by e-mail? I'm opening a follow-up file with our after-sales service. Best regards.
A
Rating: 4 out of 5
Very good product - Good packaging and fast delivery.
Translated reviews
A
Rating: 4 out of 5
Delivery time of one week, longer than in previous years...
Translated reviews
A
Rating: 1 out of 5
I'll never order from tom press again, I never received my parcel and I'm told that the carrier warned me that it was coming and that the parcel has been returned to the depot and that I have to pay the postage again. I live in the country and I'm going to give you a good advertisement.
Translated reviews
Response from tompress.com
Hello, Our apologies. We tried to contact you to arrange a delivery date, but the carrier was unable to do so. After 14 days, the carrier finally returned the unclaimed package to the sender. I would like to point out that you did not pay any shipping costs, which we offer for orders over 120 . Order refunded. Best regards.
A
Rating: 4 out of 5
well
Translated reviews
A
Rating: 4 out of 5
Good material and fast delivery. Great care taken with packaging, perhaps a little too much packaging.
Translated reviews
A
Rating: 4 out of 5
Material Conforms to Order and well made. I needed to phone customer service, and I have never been well received by a customer service. The person did everything to arrange delivery dates, very helpful. A real local contact. Keep up the good work, it's a real plus. Well done!
Translated reviews
A
Rating: 4 out of 5
3 le parfait 750g jars went bad on first use
Translated reviews
Response from tompress.com
Hello, Have you thought of putting tea towels between the jars to prevent them from colliding? Best regards.
A
Rating: 3 out of 5
The parcel was lost in the wilderness and you have to wait 10 days to make a claim at the post office unacceptable
Translated reviews
A
Rating: 4 out of 5
compliant, but the capsules are sold at a different number than the pots. This seems inconsistent to me...
Translated reviews
Response from tompress.com
Hello, It all depends on the batches of jars, remember that the cap is changed for each heat treatment. Best regards.
A
Rating: 3 out of 5
Had to wait 1 1/2 years for delivery
Translated reviews
Response from tompress.com
Hello, Our apologies, finding a new manufacturer for this item has taken a long time. Best regards.
A
Rating: 4 out of 5
Excellent product
Translated reviews
A
Rating: 4 out of 5
Product not suitable for almonds...
Translated reviews
A
Rating: 4 out of 5
Delivery was as ordered Good product As and when I needed it
Translated reviews
A
Rating: 4 out of 5
short
Translated reviews
A
Rating: 4 out of 5
delivery a little long
Translated reviews
A
Rating: 4 out of 5
Device works well A little expensive considering that the manufacturer sells it for 60 less
Translated reviews
Response from tompress.com
Hello, The price difference is not exact, we do not charge shipping costs for this item, and do not take into account the customer service we provide or any after-sales support. Best regards.
A
Rating: 4 out of 5
Tompress products are always top notch fast shipping but the post office is incredibly slow with a 6-day delay compared to the advertised date.
Translated reviews
A
Rating: 4 out of 5
Immediate order processing and shipping. The product corresponds to my order.
Translated reviews
A
Rating: 4 out of 5
no phone call for delivery
Translated reviews
A
Rating: 4 out of 5
very satisfied
Translated reviews
A
Rating: 3 out of 5
very long delivery time. a reminder had to be sent to your services and no reply to my emails.
Translated reviews
Response from tompress.com
Hello, the postal tracking does indeed indicate a late delivery, but not what the reason is. Please accept our apologies. Best regards.
A
Rating: 4 out of 5
The package arrived intact, but the tray at the bottom of the crate had received a blow, probably before shipping, and was cracked. Impossible to see before signing the delivery note, unless you unpack everything and inspect it in detail, which the deliverers don't appreciate because it wastes their time. So I'd appreciate it if the goods could be checked before being dispatched.
Translated reviews
Response from tompress.com
Hello, We apologize for the inconvenience. A file has been opened with our after-sales department, which will contact you within the day. Best regards.
C
Rating: 1 out of 5
The product arrived folded. The book never arrived
Translated reviews
Response from tompress.com
Good morning, we apologize for the defect found in the product. If it has not yet been 14 days since we received the package, you may contact us at [email protected] to consider a replacement. We remain at your disposal. Sincerely, CUSTOMER SERVICE TOM PRESS ITALY
A
Rating: 4 out of 5
The tins are very good. I use them to make household rations for my dogs and put them in the freezer.
Translated reviews
A
Rating: 4 out of 5
several orders placed without any problems
Translated reviews
A
Rating: 4 out of 5
Parcel delivery to a neighbor's address
Translated reviews
Response from tompress.com
Hello, We apologize for this error. We are taking the complaint to the post office. Best regards.
A
Rating: 4 out of 5
The parcels were delivered on time.
Translated reviews
A
Rating: 4 out of 5
Package received promptly, but carton damaged on one side and vacuum cleaner slightly damaged: the tank is slightly dented and a plastic "ear" on the top ring is broken. But nothing too serious. It doesn't affect the vacuum cleaner's operation."
Translated reviews
Response from tompress.com
Hello, I'm informing our after-sales service, you will be contacted shortly. Best regards.
A
Rating: 4 out of 5
Product in conformity with my order with a studied price" which is not the case for many others.
Translated reviews