The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Expensive for its quality: lightweight wood, rudimentary fasteners.
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Response from tompress.com
Hello, We apologize if the item is not to your liking. Please contact our after-sales service on 05 63 71 44 99 or [email protected] to arrange a return. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Colissimo delivery in the French overseas departments is too expensive. We need other solutions, possibly of lower quality, slower but cheaper.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery costs too high
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Acheteur Vérifié
Rating: 4 out of 5
I found the product easily, order and delivery very good
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Acheteur Vérifié
Rating: 4 out of 5
The score would have been 5 if the post office had tracked the package properly. For the professionalism of TOMPRESS, I give a 2 thumbs up.
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Acheteur Vérifié
Rating: 4 out of 5
The product is good for small quantities of cheese but remains expensive.
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compratore verificato
Rating: 4 out of 5
excellent product,time a little long due to availability but all in all, well made product.
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Acheteur Vérifié
Rating: 4 out of 5
Order received quickly, following 1 error request for return: After-sales service attentive and new delivery fast.
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Acheteur Vérifié
Rating: 3 out of 5
Special large-grain axle sucks beet seeds won't go through the holes
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Acheteur Vérifié
Rating: 3 out of 5
Hello As always the quality of the goods is great; it's a pity that the delivery time was so long for this pressoire and that you didn't take the initiative to call me back once to keep me informed. It's a good thing that bud macerates last a long time, otherwise my entire production would be ruined by this delay. Kind regards
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Acheteur Vérifié
Rating: 4 out of 5
We are very satisfied with the very practical item we ordered and received on time.
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Acheteur Vérifié
Rating: 1 out of 5
I still haven't received my parcel: stuck in a chronopost locker
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Acheteur Vérifié
Rating: 4 out of 5
Good service with this appliance, and very easy to store.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery took a while. I was expecting it because one of the items was not in stock. After 3 weeks, I sent a message asking for a delay but received no answer.
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Acheteur Vérifié
Rating: 1 out of 5
Deplorable service, order placed in November for Christmas, order received in May. All this strongly encourages me not to recommend your services to anyone I know to avoid another disappointment. I do not understand how customers can be treated in this way. I am extremely disappointed. Sincerely
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Acheteur Vérifié
Rating: 4 out of 5
I contacted the company for information about the product, to find out if the moulds chosen were suitable for large madeleines. I was very well received, the person even came to see for herself and confirmed that it was fine, except that the moulds were for medium-sized madeleines.
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Acheteur Vérifié
Rating: 4 out of 5
still a little too thick for me
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Acheteur Vérifié
Rating: 1 out of 5
Ordered in January. Product apparently unavailable. I'm told the order will be shipped in March. At the beginning of May, still no news, no message ... I contact them with the cancellation request and they finally decide to send me my parcel. In the meantime, the 2.5L screw press (as indicated on the internet order tracking) has been changed on the invoice to 1.6L ...?
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verified buyer
Rating: 3 out of 5
Does the job but the handle fell off the unit the first time it was lifted and the door catches are rather cheap.
It took a week to arrive so statements about 48 hour delivery probably only apply to destinations in France.
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Acheteur Vérifié
Rating: 3 out of 5
I would recommend the company as serious but not the product.
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Acheteur Vérifié
Rating: 4 out of 5
As I haven't used the product yet, I can't give a valid assessment of its staying power and effectiveness.
Let's wait for the fruit harvest. See you soon H. POULET
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Acheteur Vérifié
Rating: 3 out of 5
I waited more than 5 months for delivery, I had to claim my order several times.
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Acheteur Vérifié
Rating: 4 out of 5
Correct delivery. I haven't tried it yet, but the product seems to be of good quality.
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Acheteur Vérifié
Rating: 4 out of 5
The slicer, although practical to store and very attractive, is not very efficient. Its price is equivalent to a profissional slicer, to be chosen if you need an efficient device. It's mainly a modern kitchen appliance, not used for cooking.
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Acheteur Vérifié
Rating: 4 out of 5
Nothing to report
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Acheteur Vérifié
Rating: 3 out of 5
delivery time too long, (on the site 15 days, in reality 1 month, without news of the package, perhaps a small message from you would have been a minimum.
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Acheteur Vérifié
Rating: 4 out of 5
I can not evaluate it should be known that every time the deliveries are made by chronopost .... they do not find the address .......insupportable when you know that on GPS applications such as WASE ... the address is displayed directly ... that's 2 times we lose our half day for nothing ... they do not bother .. they do not search ... shame on the other hand nothing to redirect
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Response from tompress.com
Hello, Thank you for this report and we are opening a complaint with Chronopost which we will follow up. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
The parcel never arrived but I was debited on May 3.
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Response from tompress.com
Hello, the parcel left our warehouse on 02/05. The tracking of your parcel indicates that it was misdirected by La Poste and that it was delivered yesterday. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery on time Correct product Only drawback: delivery charges too high
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Acheteur Vérifié
Rating: 4 out of 5
Good quality product, nothing to say, except the problem of being out of stock, but I still received my order. I remain loyal to tompress thanks to the quality of their products.
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Acheteur Vérifié
Rating: 4 out of 5
For a first order it was satisfactory.
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Acheteur Vérifié
Rating: 4 out of 5
Good product. No contact with customer service. Fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
Wrong carrier - cancelled the day of receipt without warning - customer service did nothing and asked me to check with the carrier. Parcel arrived late. The 48-hour promise was not kept. I won't recommend it again, there's plenty of choice elsewhere.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery time: top Customer service: top Deliveryman: unpleasant and surly when my wife checked the parcel following the site's recommendations Product: average condition
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Response from tompress.com
Hello, you report an average condition, what damage has it sustained? Have you filed a claim with reservations? Please contact our after-sales service for further information on 05 63 71 44 99. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
The product we ordered did not meet our needs. The service was otherwise impeccable.
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Acheteur Vérifié
Rating: 4 out of 5
Perfect products (Le Parfait). Delivery very well packaged (products in glass).
On the other hand, very long delivery time, I was only informed once the driver was absent. To be improved, too bad, the rest is perfect.
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Acheteur Vérifié
Rating: 4 out of 5
I like Tom Press, but it's annoying that the carrier doesn't keep up: you block off a day for delivery, and you have to call when you're worried about the time passing, only to be told that delivery is delayed by a day and that you need to make an appointment. At the cost of my day's work, that increases the price of the product by that much. Well, come on, that's only happened 1 time out of 3.
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Acheteur Vérifié
Rating: 4 out of 5
disappointed not to have been able to order one-liter bottles in a minimum quantity of twelve.
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Acheteur Vérifié
Rating: 4 out of 5
Good for you
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Acheteur vérifié
Rating: 4 out of 5
Hello, we had a problem with the delivery. One of the two machines was missing even though the parcel had been filmed, so we didn't think it was worth checking. But everything went smoothly thanks to your customer service. We received the missing machine very quickly. Many thanks again.
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