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I
Rating: 1 out of 5
Since June, it's been a bit long to receive the products.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 563 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 3 and 4 stars
Reset filtersI
Rating: 1 out of 5
I received the broken pot, I only opened it on the weekend (when I could) and I was told that I had exceeded the 72 hours of the General Conditions, so what can I say
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J
Rating: 1 out of 5
2 months of waiting...not professional
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M
Rating: 1 out of 5
Way too long, several months. When the item finally arrived, it was missing 1 screw. Not serious.
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P
Rating: 1 out of 5
Very good service, the package arrived on the exact day. Congratulations to the whole team, and Happy New Year.
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J
Rating: 4 out of 5
very well packaged. Instructions and manual leave something to be desired
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G
Rating: 4 out of 5
VERY GOOD DELAY very long. Order in July and received in November without any message in between
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G
Rating: 4 out of 5
Delivery time of 2 months but good quality of customer service and products
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V
Rating: 3 out of 5
I thought it was made of fabric but it's my fault
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P
Rating: 4 out of 5
repair compliant and warranty applied
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M
Rating: 3 out of 5
1st fantastic experience .... several ++ captivated mice! But today, big flakes, they come to eat the cheese, and run away!!! What to do??? Thank you for your advice
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J
Rating: 3 out of 5
Blades correspond to the order; 2 months for delivery!
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G
Rating: 4 out of 5
Nothing to say everything is perfect
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C
Rating: 4 out of 5
Thank you, Good product
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B
Rating: 4 out of 5
Happy but the order was on hold due to a missing item. A phone call to inform the customer would be nice. Everything was sorted out after a call from my side
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A
Rating: 4 out of 5
No feedback on usage as not yet put into service. I received the satisfaction questionnaire before receiving the item which arrived after the scheduled date. Material well packaged and arrived in good condition
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D
Rating: 3 out of 5
Some products were not available. I only received part of it. I don't know if the missing product will be sent to me. Please cancel it.
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Response from tompress.com
Hello Daniel,
Thank you for taking the time to share your feedback. We are sorry to hear that you did not receive your entire order. We invite you to contact our customer service to clarify the situation regarding the missing product and to proceed with the cancellation if necessary. Your satisfaction is our priority, and we are doing our best to improve our service.
Best regards,
The Tompress team
Thank you for taking the time to share your feedback. We are sorry to hear that you did not receive your entire order. We invite you to contact our customer service to clarify the situation regarding the missing product and to proceed with the cancellation if necessary. Your satisfaction is our priority, and we are doing our best to improve our service.
Best regards,
The Tompress team
T
Rating: 4 out of 5
The catalog should be free
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P
Rating: 3 out of 5
The product was damaged, a screw was stuck next to the frame and the back plates were stapled. I repaired it. But it's a shame. I think it was a manufacturing problem. It is true that I did not check the package upon delivery.
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Response from tompress.com
Hello Mr. Rubio,
Thank you for your message. We will forward it to the manufacturer to improve quality.
Best regards.
Thank you for your message. We will forward it to the manufacturer to improve quality.
Best regards.
P
Rating: 4 out of 5
Well received the package on the announced date. And a quality of the ordered products
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N
Rating: 1 out of 5
Missing product No information on order tracking Disappointing phone reception
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B
Rating: 1 out of 5
And the smoking grid was also missing
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K
Rating: 1 out of 5
Poorly packaged products. The grinder arrived with broken parts. In the rush of the delivery, I didn't have time to examine everything unfortunately Tom is not taking care of the return and only sends back one part.
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L
Rating: 1 out of 5
Order arrived 2 months late ...
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S
Rating: 1 out of 5
I ordered sheep intestines and instead, I received a book. They swapped my order with another customer. I called on the same day of delivery. I was supposed to be called back and refunded, and to this day nothing at all. I am still waiting. I hope to hear news soon as well as my refund.
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B
Rating: 4 out of 5
Hello, order placed at the end of August, received at the beginning of November. A bit long. Otherwise, good product.
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L
Rating: 4 out of 5
Order arrived quickly, shipping costs may need to be reviewed. €6 for an item costing €4
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B
Rating: 4 out of 5
Good
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P
Rating: 4 out of 5
The traps seem good, to see in use. However, compared to an old brand mouse trap (Lucifer) they are not deep enough, so I had to re-drill them by 13 mm and I think it will be more functional
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J
Rating: 4 out of 5
Very satisfied with the product. Perfect services and shipments
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M
Rating: 1 out of 5
In your photo, the gasket kit consists of two packaged gaskets. I received a single unwrapped gasket, marked, twisted, in a large box. Normally, we change the set of gaskets.
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D
Rating: 1 out of 5
Product arrived broken. Returned to the delivery person. No replacement to date and especially no response to the phone number indicated by Tompress!...
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C
Rating: 4 out of 5
Good product, easy to use and clean.
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J
Rating: 1 out of 5
I am missing 2 grids, plus the bag of sawdust to complete the order for the smoker. Still haven't received what I'm missing!
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D
Rating: 3 out of 5
I still have not received the seal. Regards, David Rey.
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V
Rating: 3 out of 5
We discarded 2 capsules out of 60 because they were non-compliant.
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D
Rating: 1 out of 5
Unacceptable delays!
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C
Rating: 3 out of 5
Hello, I am making a complaint following the receipt of my order. I received a perishable product at the end of October for a delivery on 23/10. Best regards
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S
Rating: 1 out of 5
Delivery delayed
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M
Rating: 4 out of 5
Very good device provided you go really slowly to pass fruits like blackberries, otherwise guaranteed blockage! Apart from that, very satisfactory result.
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