Customer reviews of tompress.com

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/12/2018 à 10h18

good product, delivery time a little long overall nothing to say.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/12/2018 à 09h11

Perfect , product conforms well to expectations , and , aesthetic , super

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Acheteur vérifié

Rating: 4 out of 5

Published on 17/12/2018 à 07h51

Very nice to see in use because it's a.gift.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 16/12/2018 à 10h15

late delivery

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/12/2018 à 18h57

when I received my package a cap was broken, I sent an email, within a week it was in my mailbox.service aprés vente trés très serrieus

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/12/2018 à 16h08

I've never been disappointed with any order I've placed.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 12/12/2018 à 21h36

- delivery man's visit 1 in our absence: no delivery notice, TomPress customer service OK, first call to the delivery man to arrange an appointment, - delivery man's visit 2: delivery notice" found in the letterbox even though we were present (so didn't ring)

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Response from tompress.com Published on 29/11/-0001

second surcharged call to the delivery driver to arrange an appointment

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Acheteur Vérifié

Rating: 4 out of 5

Published on 12/12/2018 à 17h15

satisfied with customer service, good parcel tracking and speed of delivery products matched expectations

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Acheteur Vérifié

Rating: 4 out of 5

Published on 12/12/2018 à 15h53

Very good product that feels solid and easy to handle. Ideal for kitchens with limited space, as it doesn't take up much room. I recommend it.

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Acheteur vérifié

Rating: 4 out of 5

Published on 11/12/2018 à 19h16

Very good quality

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Acheteur Vérifié

Rating: 3 out of 5

Published on 11/12/2018 à 18h27

The legumier seems to me to be of very average quality given its high price.

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Verifizierter Käufer

Rating: 4 out of 5

Published on 11/12/2018 à 13h26

Delivery took longer than advertised on the website, but after asking the friendly customer service team, it went very quickly

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/12/2018 à 13h07

Disappointed with the Tatin tart dish, which has a hollow in the middle and therefore does not promote uniformity of the caramel.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 11/12/2018 à 12h08

Disappointed, the book received does not correspond at all to the one displayed on the seller's site, even if the contents are identical, which I hope they are. The first time I've had this disappointment with Tompress. It's a shame.

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Response from tompress.com Published on 13/12/2018

Hello, The publisher has indeed changed the cover of this book. We have suggested that you return it to us for a refund and contact our after-sales service for details. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/12/2018 à 08h16

I regret that there is so much delay for a French fries cutter I am not very happy greetings

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/12/2018 à 07h57

very satisfied overall

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/12/2018 à 07h02

Deliveries with companies like this, when you're still working, are very difficult to organize. every time i've ordered products from you, i've had to pick them up on a saturday, 25 kilometers from home. i'd have preferred to be able to pick them up at a pick-up point in the village. best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/12/2018 à 04h01

Ras

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Acheteur Vérifié

Rating: 3 out of 5

Published on 10/12/2018 à 16h55

The product, indicated as being in stock on your site before the order was placed, was unavailable. Contrary to written and oral commitments, the payment was debited as soon as the order was placed, without waiting for shipment.

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Response from tompress.com Published on 11/12/2018

Hello, Indeed, the unavailability was revealed at the time of preparing the parcel, the payment had been put at the collection to start the sending. Unfortunately, the desired length was not available. Best regards.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 10/12/2018 à 12h23

lacks an explanatory note and instructions for use

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Response from tompress.com Published on 11/12/2018

Hello, Our apologies, it was sent to you yesterday by e-mail. Best regards.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 10/12/2018 à 08h16

floating hat delivered without the small plastic plug as shown in the photo; moreover, the package contains the stainless steel fitting but no plastic pipe for the extension; in short, on a product costing 250, you save 20 cts on the plug and probably 50 cts on 1 meter of plastic pipe. In short, for a saving of 70 cts, you're delivering a product that's unusable as it is. cdt

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Response from tompress.com Published on 12/12/2018

Hello, Our customer service left you a phone message on 03/12 for a previous request about this equipment. As indicated on our website, fermentation bung or stopper are optional if the customer chooses to transform his tank for fermentation or wine storage. The pneumatic seal has a nozzle that attaches directly to the pump for use. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/12/2018 à 08h03

Too slow, very expensive. Good product.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/12/2018 à 07h20

Hello, You sent me the link to get the discount for the product I ordered. When I received the product, the manufacturer's code on the packaging was not on the list to qualify for the discount. I didn't like it. 30 promised. Mrs Neveu

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Response from tompress.com Published on 11/12/2018

Hello, just fill in the coupon and return it. Everything is noted on the page: https://www.tompress.com/cms/offre-de-remboursement-bamix-2017-2018.aspx Best regards.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 06/12/2018 à 08h31

We are December 06, 2018 and my order of 13/11/2018 with the correct references has still not been delivered (Beech sawdust for smoking 0.75 2.5 mm) ... Received on 15/11/2018 a package not corresponding to my order, returned on 19/11/218 at the request of tompress (received at SAV Tompress 21/11/2018) and since no news despite my reminders

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Response from tompress.com Published on 07/12/2018

Hello, Our apologies, your case is being processed, the after-sales service will take care of it as soon as possible. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/12/2018 à 11h32

Excellent product, as expected. Delivery a little long, over three weeks; but it was worth it and there was no hurry....

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Acheteur Vérifié

Rating: 4 out of 5

Published on 04/12/2018 à 18h37

colissimo (la poste) not up to scratch

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Acheteur Vérifié

Rating: 4 out of 5

Published on 04/12/2018 à 18h03

Order received a week late (forced to freeze my preparations) Quid du prix du transport ; même si pb avec manifs actuelles Et surtout pas d'informations

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Acheteur Vérifié

Rating: 4 out of 5

Published on 04/12/2018 à 17h35

Rated customer service without needing it

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Acheteur Vérifié

Rating: 4 out of 5

Published on 04/12/2018 à 10h56

A loyal customer for years

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Acheteur Vérifié

Rating: 4 out of 5

Published on 04/12/2018 à 07h40

The time between order and delivery was long.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 03/12/2018 à 18h55

I had to pick up my parcel free delivery but in fact with my job delivery time difficult provider can not deliver within 3h so I will review my way of ordering 1st time this happens to me with you cdlt

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Response from tompress.com Published on 05/12/2018

Hello, You can choose a delivery in relay point to avoid you that or to another address. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/12/2018 à 17h36

I'm missing one part: the bag locator clip, and there was a slight hitch in delivery compared with the appointment we had agreed on. The device is efficient.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/12/2018 à 16h02

Delivery time a little too long.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/12/2018 à 14h17

nothing to complain about. Fast delivery

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/12/2018 à 08h08

Hello, several glass jars split when they are sterilized in a steam basket... Can this be avoided? What technique should I use to ensure that the seals do their job properly without the jars bursting? I can't recommend your products if this problem persists.... Thank you in advance for your reply.

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Response from tompress.com Published on 05/12/2018

Hello, You can put clean cloths between the jars to prevent them from colliding. I invite you to give it a try and don't hesitate to let us know what you think. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/12/2018 à 07h45

fine

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Acheteur Vérifié

Rating: 3 out of 5

Published on 03/12/2018 à 07h38

WITH EACH ORDER THE DELIVERY TIME IS NOT RESPECTED, IT IS ALWAYS CHRONOPOST. SORRY BUT I'M WAITING MORE THAN A WEEK TO RECEIVE MY PARCEL, IT'S NO LONGER POSSIBLE..................................

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Response from tompress.com Published on 05/12/2018

Hello, Our apologies, it's true that there was a lot of disruption in November. Everything seems to be back to normal. We hope to provide you with impeccable service next time. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/12/2018 à 07h21

Product meets my expectations

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/12/2018 à 05h59

very well

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/12/2018 à 08h38

Delivery date postponed to the next day, without notifying us by phone.

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