The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
lacks an explanatory note and instructions for use
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Response from tompress.com
Hello, Our apologies, it was sent to you yesterday by e-mail. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
floating hat delivered without the small plastic plug as shown in the photo; moreover, the package contains the stainless steel fitting but no plastic pipe for the extension; in short, on a product costing 250, you save 20 cts on the plug and probably 50 cts on 1 meter of plastic pipe. In short, for a saving of 70 cts, you're delivering a product that's unusable as it is. cdt
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Response from tompress.com
Hello, Our customer service left you a phone message on 03/12 for a previous request about this equipment. As indicated on our website, fermentation bung or stopper are optional if the customer chooses to transform his tank for fermentation or wine storage. The pneumatic seal has a nozzle that attaches directly to the pump for use. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Too slow, very expensive. Good product.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, You sent me the link to get the discount for the product I ordered. When I received the product, the manufacturer's code on the packaging was not on the list to qualify for the discount. I didn't like it. 30 promised. Mrs Neveu
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Response from tompress.com
Hello, just fill in the coupon and return it. Everything is noted on the page: https://www.tompress.com/cms/offre-de-remboursement-bamix-2017-2018.aspx Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
We are December 06, 2018 and my order of 13/11/2018 with the correct references has still not been delivered (Beech sawdust for smoking 0.75 2.5 mm) ... Received on 15/11/2018 a package not corresponding to my order, returned on 19/11/218 at the request of tompress (received at SAV Tompress 21/11/2018) and since no news despite my reminders
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Response from tompress.com
Hello, Our apologies, your case is being processed, the after-sales service will take care of it as soon as possible. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Excellent product, as expected. Delivery a little long, over three weeks; but it was worth it and there was no hurry....
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Acheteur Vérifié
Rating: 4 out of 5
colissimo (la poste) not up to scratch
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Acheteur Vérifié
Rating: 4 out of 5
Order received a week late (forced to freeze my preparations) Quid du prix du transport ; même si pb avec manifs actuelles Et surtout pas d'informations
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Acheteur Vérifié
Rating: 4 out of 5
Rated customer service without needing it
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Acheteur Vérifié
Rating: 4 out of 5
A loyal customer for years
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Acheteur Vérifié
Rating: 4 out of 5
The time between order and delivery was long.
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Acheteur Vérifié
Rating: 3 out of 5
I had to pick up my parcel free delivery but in fact with my job delivery time difficult provider can not deliver within 3h so I will review my way of ordering 1st time this happens to me with you cdlt
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Response from tompress.com
Hello, You can choose a delivery in relay point to avoid you that or to another address. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I'm missing one part: the bag locator clip, and there was a slight hitch in delivery compared with the appointment we had agreed on. The device is efficient.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery time a little too long.
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Acheteur Vérifié
Rating: 4 out of 5
nothing to complain about. Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
Hello, several glass jars split when they are sterilized in a steam basket... Can this be avoided? What technique should I use to ensure that the seals do their job properly without the jars bursting? I can't recommend your products if this problem persists.... Thank you in advance for your reply.
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Response from tompress.com
Hello, You can put clean cloths between the jars to prevent them from colliding. I invite you to give it a try and don't hesitate to let us know what you think. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
fine
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Acheteur Vérifié
Rating: 3 out of 5
WITH EACH ORDER THE DELIVERY TIME IS NOT RESPECTED, IT IS ALWAYS CHRONOPOST. SORRY BUT I'M WAITING MORE THAN A WEEK TO RECEIVE MY PARCEL, IT'S NO LONGER POSSIBLE..................................
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Response from tompress.com
Hello, Our apologies, it's true that there was a lot of disruption in November. Everything seems to be back to normal. We hope to provide you with impeccable service next time. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Product meets my expectations
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Acheteur Vérifié
Rating: 4 out of 5
very well
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Acheteur Vérifié
Rating: 4 out of 5
Delivery date postponed to the next day, without notifying us by phone.
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Acheteur Vérifié
Rating: 3 out of 5
The crank was bent and would not allow a full turn as it was. I had to unbend it before I could use it. The finish is not very neat for the price. The product was out of stock after I ordered it, and I did not receive a message informing me of this. When I didn't hear from them, I had to phone to get the information.
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Acheteur Vérifié
Rating: 4 out of 5
Nothing to complain about.
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Acheteur Vérifié
Rating: 1 out of 5
My order has still not arrived at my post office in Jemeppe sur sambre. Belgium. I can therefore not assess any quality. I hope it's just a delay "and that the parcel will arrive very soon".
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Response from tompress.com
Hello, the postal services are disrupted by the demonstrations and blockades and are doing their best, it seems that the delay is clearing up. Your parcel is available at the collection point. Best regards.
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Verifizierter Käufer
Rating: 1 out of 5
Goods broken, poor consultation with the service department. After 1 month I received a credit note for the broken goods. Return shipment of the complete delivery requested, but no communication. Any attempt to communicate by email is ignored.
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Response from tompress.com
Hello, we followed the defective products during transportation and followed the return and aurpsè claim of the carrier. What address are you using to send your email? Best regards
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Acheteur Vérifié
Rating: 4 out of 5
nothing to say, all that's left is to test the equipment over time.
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Acheteur Vérifié
Rating: 3 out of 5
I had to call Tompress to receive the overcharged VAT on my credit card, even though I was told the amount would be deducted before I was charged.
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Response from tompress.com
Hello, Our apologies, everything has been taken care of. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Always so serious and efficient thank you
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Acheteur Vérifié
Rating: 4 out of 5
Very good overall
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Acheteur Vérifié
Rating: 4 out of 5
goods very well protected by the various cartons but not the season of use yet so I can't evaluate the efficiency of the machine.
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Acheteur Vérifié
Rating: 4 out of 5
Postage and packing far too high If a product is not available, the whole order is blocked and not shipped, so it's a double whammy.....
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Acheteur Vérifié
Rating: 4 out of 5
Ordered one day, received the next day Material seems robust
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Acheteur Vérifié
Rating: 4 out of 5
Marble received in perfect condition, I'm very satisfied with my purchase. Surprised, however, that the carrier gave the package to my neighbor and nephew, who didn't have time to check the order, which was marked fragile on the packaging... My husband wasn't far away though, the deliveryman could have called him.
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Acheteur Vérifié
Rating: 4 out of 5
A little long when the material is not in store
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Acheteur Vérifié
Rating: 4 out of 5
The holes in the roll are not deep enough to make normal ravioli. Very disappointed with the result.
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Acheteur Vérifié
Rating: 4 out of 5
The container was damaged and wobbled inside. In conclusion, the packaging needs to be reviewed.
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Response from tompress.com
Hello, Thank you for this information, our apologies, we will try to improve the timing with these items. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Excellent site and products, but the carrier (GEODIS) is lousy because you have to go to pick up the parcel(s) from them. He waits until he has quantity to deliver and that's not normal.
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Response from tompress.com
Hello, Thank you for the information, this is not normal indeed, we alert our provider on this practice. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
NOTHING RECEIVED
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Response from tompress.com
Hello, Have you tracked your package? It indicates that road blockades have disrupted deliveries. Your package has been in Belgium since 14/11/2018. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
We waited 4 days for delivery by Chronopost nul
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Response from tompress.com
Hello, Thank you for this information, have they informed you of the cause? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
delivery time announced on the site at the time of purchase was delivery within 8 days. actual delivery time plus 1 month. ordered on 8/10 received at home on 21/11. information received because i contacted customer service several times. otherwise no email. result 40 kg of apples lost. so in the end disappointment. i will place a new order to see, but if the result is the same there will be more ...
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Response from tompress.com
Hello, We apologize for the delay. The restocking took longer than expected for this item. Best regards.
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