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Rating: 3 out of 5
very good product, delivery time instead of 14 days unfortunately 41 days and shipping costs of 12 euros not exactly cheap either
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 376 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Good product
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A
Rating: 4 out of 5
order a little too late compared to the one before r a s sastified.
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A
Rating: 4 out of 5
Quality product
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A
Rating: 3 out of 5
Geodis delivery sucks. They keep you waiting at home all day. Unacceptable
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A
Rating: 4 out of 5
Product conforms to my order, but it's a shame the instructions are not in French.
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A
Rating: 4 out of 5
Satisfied with the product
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A
Rating: 4 out of 5
as the 30-litre tank product was not available, delivery was a little late.
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A
Rating: 1 out of 5
I waited for my order for more than 10 days, I turned to Amazon and the next day, I received them, so you see your site is finished, except that you still owe me 10.30 euros ... The refund was supposed to be made and it's been ordered, I'm still waiting for it, I'm even thinking of filing a complaint.
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Response from tompress.com
Hello, We were out of stock and we're sorry about that. On the other hand, the refund has been made since 24/10/2018. Best regards.
A
Rating: 4 out of 5
I didn't need customer service, so I can't rate this item.
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A
Rating: 1 out of 5
To evaluate, I would have to deliver
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Response from tompress.com
Hello, It seems that the delivery man is having trouble finding the delivery address. He will have to contact you again. Best regards.
A
Rating: 4 out of 5
Apart from the transport, everything is perfect
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A
Rating: 3 out of 5
As delivery was desperately delayed, I had to repurchase part of the order to make my apple juice on time. Small remark, the capsules I had to repurchase, 5 km from my home with an order received the next day in the store, cost me much less...what's the point of ordering over the internet??? Cordially David Chartier
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A
Rating: 4 out of 5
long delivery time. Package received all smashed...
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Response from tompress.com
Hello, we apologize for the inconvenience, but what about the products inside? Is everything in perfect condition or was there any breakage? Best regards.
A
Rating: 3 out of 5
Not informed of a delivery delay due to a supply shortage. Had to call customer service again to find out the reason for the delay. Very professional.
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A
Rating: 4 out of 5
ease of ordering and speed of delivery. The equipment is not yet assembled but seems to be of good quality.
No info on product availability by phone on Saturdays.
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No info on product availability by phone on Saturdays.
A
Rating: 1 out of 5
2 barrels ordered. One drum damaged. Delivery returned. No news since
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Response from tompress.com
Hello, The credit note for refund was issued and sent by email dated 25/10/2018, I invite you to check your email box for further infomations, you can contact us at 05 63 71 44 99 or [email protected] for any questions. Best regards.
A
Rating: 4 out of 5
Very good product in spite of information taken by phone, given by an unfriendly person.
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A
Rating: 4 out of 5
the cash register was not available quickly enough
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A
Rating: 3 out of 5
delivery too slow.insufficient information on lead times
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Rating: 3 out of 5
Delivery to Belgium takes much longer than the 48 hours indicated.
And if I want to contact you from Belgium, I have to use a French telephone number and not a local Belgian number (cheaper). If I use the call-back service, it takes 24 hours.
Otherwise the staff are very nice.
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And if I want to contact you from Belgium, I have to use a French telephone number and not a local Belgian number (cheaper). If I use the call-back service, it takes 24 hours.
Otherwise the staff are very nice.
Response from tompress.com
Hello, Packages are delivered within 48 working hours in 90 of the cases, it is necessary to take into account weekends and holidays. Your package left on Friday 19/10 and was delivered to you on Tuesday 23/10/2018. You can use the callback request on our website, we will call you back as soon as possible (within the limit of opening hours). Best regards.
A
Rating: 3 out of 5
Out of the batch of 100 capsules, some are defective, so I'm missing some.
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Response from tompress.com
Hello, please inform our after-sales service, who will do what is necessary. The jars with these capsules are closed by a simple quarter-turn, so if you feel any resistance, please don't force them any further. Best regards.
A
Rating: 4 out of 5
hello , good equipment to be improved ( opinion of an agricultural engineer ) technical problem: the flywheel positioning axle (major defect) the reservation to screw the flywheel nut on the axle is non-existent it would be preferable to provide a key or other system I still have a nut no assembly instructions or description of parts good luck robert champion
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Response from tompress.com
Hello, Thank you for your suggestions, which we are studying with the manufacturer. Best regards.
A
Rating: 3 out of 5
hello my order was supposed to be ready in 15 days and it took a month to arrive. my preserves were waiting. a little note of apology would have been nice. cordially,
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A
Rating: 4 out of 5
products as ordered fast delivery so I would recommend
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C
Rating: 4 out of 5
Excellent product
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A
Rating: 3 out of 5
It's a pity that you have to wait until all the products are available for delivery.
You prioritize your organization over customer service ????
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You prioritize your organization over customer service ????
Response from tompress.com
Hello, this is mainly a technical issue, which is why it is indicated in our terms and conditions. Our entire team is committed to providing you with the best possible service. Best regards.
A
Rating: 4 out of 5
good customer service despite a 3-week wait
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A
Rating: 1 out of 5
I never received the product. The tracked parcel was announced as delivered on 19/10. That day, I did receive an envelope with your catalog and the invoice, but no product. Your customer service simply told me to check with the post office... In other words, you're on your own.
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Response from tompress.com
Hello, a file has been opened with our after-sales service. Research is in progress. As soon as we have information, our after-sales service will contact you. You can also contact us by e-mail or telephone, quoting reference 21699. Best regards.
A
Rating: 4 out of 5
received on time, produced as expected.
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A
Rating: 4 out of 5
The battery-powered motor is much too close to the drum, making it unsuitable for use with a gas grill.
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A
Rating: 4 out of 5
All ok
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Rating: 4 out of 5
Bottles ordered intact and compliant. Delivery by GEODIS catastrophic Delivery in 5 days instead of 48 hours, and even then it would have taken longer because I had to yell at the deliveryman to come on the agreed day because he made me take the day off to tell me it will be for tomorrow. And he didn't even want me to check the goods..."
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A
Rating: 4 out of 5
Satisfied good performance
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A
Rating: 4 out of 5
This is my first order, so I can't really give an objective assessment.
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Rating: 4 out of 5
No problem with tompress
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Rating: 4 out of 5
Very satisfied with the service Tom press a very great professionalism and a very great quality of service parcel extremely well packed but very disappointed with the conveyor who left me the parcel at the entry of my gate which is with 100 m of my house given that the parcel was a little heavy I had to carry it alone I recommend Tom press go there the eyes closed
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Rating: 4 out of 5
This article is practical but not of very good quality...rusts with the first wash even after drying with a cloth...a handle should be sold with it.
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Rating: 4 out of 5
No problem, now you just have to use the equipment
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Rating: 4 out of 5
delivery time far too long, obviously due to a supplier problem, but otherwise top-notch after-sales service following bottle breakage in transit.
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