The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Minimum use of materials, maximum profit? product is out of proportion in terms of design, use of materials and workmanship to the price demanded.
The packaging and presentation is very questionable.
I would NOT recommend or want to buy again the power slicer made in Poland or the Czech Republic.
Especially as the product is officially offered by France, which is misleading.
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Acheteur Vérifié
Rating: 3 out of 5
two bottles broken during delivery, and late delivery. too bad the price was good.
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Response from tompress.com
Hello, please contact our customer service department to report the breakage on 05 63 71 44 99 or [email protected]. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
product a bit expensive as well as shipping
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Acheteur Vérifié
Rating: 3 out of 5
Today I received the 12 jars I ordered and despite opening the coli I didn't see that one of the jars had split, so when I got home and picked it up it literally disintegrated. As far as I'm concerned, the jars themselves are completely unprotected because they bang into each other in their box, but the box of jars is very well contained in the delivery box. Too bad for me
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Response from tompress.com
Hello, I would like to inform our after-sales service of this problem. Please inform us as soon as you receive your parcel so that we can take action. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Just one comment: the lack of delivery flexibility. On the 1st delivery, you're not warned, and on the 2nd, you have to block off a whole day...
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Acheteur Vérifié
Rating: 3 out of 5
I always order the same products and always 1 month before delivery Disappointed Cordially Mr muller Christian
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Response from tompress.com
Hello, Our apologies, we are doing our best to reduce the restocking times. I hope that our services will give you complete satisfaction very soon. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
there were 4 broken jars out of 20 (interesting catalog)
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Response from tompress.com
Hello, We apologize for this inconvenience. Have you notified our customer service department? Please contact us so that we can take the necessary steps. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery and in good condition. Perfect
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Acheteur Vérifié
Rating: 4 out of 5
Result expected for tomatoes. Disappointing for blackberries. Requires a lot of strength to turn the crank, especially for blackberries. Regrettable lack of instructions.
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Response from tompress.com
Hello, We apologize for this oversight. I will send you the instructions for your appliance today. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
The extractor was extremely well packaged. However, it had stains on it, as if it had already been used once... a bit strange, but as we were in a hurry to make our juice we kept it.
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Acheteur Vérifié
Rating: 4 out of 5
I had to phone the transport company to get an answer about the delivery, which gave me an appointment for a delivery on 15/10, parcel sent on 04/10, with a delivery range between 09:00 and 17:00, delivery took place around 17:00.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, I regret that the product is not larger.
Also, a few recipes would have been nice.
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Acheteur Vérifié
Rating: 3 out of 5
I received a sterilizer broken at the bottom and 6 broken glass pâté dishes.
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Response from tompress.com
Hello, we have been informed and a file has been opened with our after-sales service. We'll get back to you as soon as possible. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
disappointed by the delivery time.
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Acheteur Vérifié
Rating: 4 out of 5
Product as described but delivery time far too long. Sales service very good.
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Acheteur Vérifié
Rating: 3 out of 5
The wine press was delivered palletized and the paintwork is damaged. My husband is afraid that it will rust where the paint has been removed. What do you suggest to remedy this? I'd like to point out that I put my reservations on the delivery note. Thank you in advance.
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Response from tompress.com
Hello, I am immediately opening a file with our after-sales service (21577). Please send one or more photos of the damage to [email protected]. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Very good material, impeccable delivery despite not having been warned. BUT small defects unacceptable given the price of this oven... Missing an essential nut for securing the lid, and a temperature probe bent in its original packaging. I'm sending you 2 photos by return e-mail.
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Response from tompress.com
Hello, of course you can send us your photos to [email protected]. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
The cardboard packaging was not reinforced, so the underside was ripped open. The cushioning inside was made of paper. Even underneath. With the weight of the glass, the paper was totally compressed underneath, so it couldn't do its job. All the packs of glass jars were against each other.... I'll never order from c
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Response from tompress.com
Hello, Our apologies for the inconvenience. I see that you have not reported the breakage to our after-sales service. I will pass on the information so that a claim can be made. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
after a non-compliant delivery (damaged packaging), the 2nd delivery was satisfactory.
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Acheteur Vérifié
Rating: 4 out of 5
As satisfied as ever with Tom Press
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Acheteur Vérifié
Rating: 3 out of 5
totally excessive delivery times.
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Response from tompress.com
Hello, Your order has indeed had to wait for the restocking of certain references that were out of stock. We are doing our best to reduce this delay. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery a little long, but it's the first time.
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Acheteur Vérifié
Rating: 4 out of 5
Correct delivery time material in good condition
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Acheteur vérifié
Rating: 1 out of 5
Order not received
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Response from tompress.com
Hello, the Belgian post office is experiencing technical problems which are causing delays in the delivery of your parcel and we are very sorry about this. Best regards.
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Acheteur vérifié
Rating: 1 out of 5
Never received....
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Response from tompress.com
Hello, the Belgian post office is experiencing difficulties with deliveries, but it seems to be sorted out and your parcel should arrive shortly. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Good device, but poorly written and unsuitable instructions.
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Response from tompress.com
Hello, We will see to improve it. If you have any suggestions, please do not hesitate Best regards.
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Acheteur vérifié
Rating: 1 out of 5
After more than 15 days, I'm still waiting for my parcel???
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Response from tompress.com
Hello, We're sorry, but the Belgian post office is having problems processing parcels. You can contact them for a detailed follow-up. Best regards.
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Acheteur vérifié
Rating: 3 out of 5
I had initially put in a notice before the after-sales service contacted me. To this day, I still haven't received any merchandise but the after-sales service took the trouble to give me a call and explain why. I'll come back to assess the merchandise once I've received it.
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Acheteur Vérifié
Rating: 4 out of 5
bottles as described
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Verifizierter Käufer
Rating: 4 out of 5
Very high shipping costs. Is that really necessary?
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Acheteur Vérifié
Rating: 4 out of 5
a bit quick to talk about experience".
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Acheteur Vérifié
Rating: 3 out of 5
delivery times too long
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Acheteur Vérifié
Rating: 4 out of 5
a small accounting error which has generated costs for me and which requires a commercial gesture to date non-existent. Thank you for your consideration.
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Response from tompress.com
Hello, Yes, this is planned for your next order. Once again, our apologies. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 4 out of 5
tres bon materiel nous avons déjà fait une 100 de liters de jus de pommes
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Acheteur Vérifié
Rating: 4 out of 5
too expensive for labels
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Acheteur Vérifié
Rating: 4 out of 5
very happy with my order
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compratore verificato
Rating: 4 out of 5
comments for itself ; but I would change the potato package that opens easily to a bag with ties that tighten and stay more snug and closed
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Response from tompress.com
Good morning, thank you for your report regarding the item you purchased. CUSTOMER SERVICE TOMPRESS ITALIA
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Acheteur Vérifié
Rating: 4 out of 5
note on the 48h delivery time..... actually 96 h...
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Acheteur Vérifié
Rating: 4 out of 5
bonjour materiel tres bien
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