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A
Rating: 4 out of 5
The delivery time is too long. But the product is just what we wanted. And good follow-up, good communication
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 567 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Very good service. Fast delivery. Just a little disappointed that the fruit harvesting nets are not larger. But it was indicated in the comments before purchase.
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A
Rating: 4 out of 5
Worry-free, quickly satisfied
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A
Rating: 3 out of 5
Much too large for my slicer (despite the dimensions indicated). Unfortunately I had to send it back this week. Awaiting refund...
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A
Rating: 4 out of 5
hesitation between grinder/rape to make apple juice. in the end, ideal device for my volume of apples to be reduced.
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A
Rating: 4 out of 5
meets my expectations
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A
Rating: 3 out of 5
Vacuum machine bought 3 years. 3 return for repair does not weld well Very dissatisfied very good customer I am very above especially warranty exceeds .
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Response from tompress.com
Hello, have you tried cleaning the sealing bar and the seals? On your machine, pay attention to the potentiometer. If you have any questions, please don't hesitate Best regards.
A
Rating: 4 out of 5
I ordered a pasta machine with motor. A little long for motor (2 months) but goods ok
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V
Rating: 4 out of 5
I did not receive any information that a product was not in stock and waited 10 days for delivery. Otherwise everything was fine...
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A
Rating: 4 out of 5
nothing to say about the service, fast shipping, friendly customer service.
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A
Rating: 4 out of 5
very well
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A
Rating: 4 out of 5
Great product, incredible price, we're very happy
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A
Rating: 4 out of 5
for today's unformed delivery
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A
Rating: 3 out of 5
The delivery man didn't want to put the wine press in the cellar, even though there are no stairs, it's on a slope that there's room, he left the press in front, telling me that he wasn't allowed to enter the house, which was a problem because I live alone, the press on a pallet with his cart he could have done alone, I asked a neighbor who slid it in with a rope,
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A
Rating: 4 out of 5
Fast delivery. Very easy to use and highly effective.
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A
Rating: 3 out of 5
Material damaged but not visible on receipt. Still no news from after-sales service.
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Response from tompress.com
Hello, the after-sales service has tried to reach you several times, please call back on 05 63 71 44 99, your tracking number is 21348. Best regards.
A
Rating: 4 out of 5
cde made on August 29, delivery on September 6 (without warning).
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Response from tompress.com
Hello, The carrier should have agreed with you the day of delivery, our apologies, we will not fail to report this behavior. Best regards.
V
Rating: 4 out of 5
Good
A
Rating: 4 out of 5
Perfect
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A
Rating: 4 out of 5
The hole for the tap was not made After I called Tompress, I was told that this was normal.
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Response from tompress.com
Hello, you can choose the diameter of tap that suits you best by drilling the barrel to your liking. Best regards.
A
Rating: 3 out of 5
Despite the extra cost of chronopost, delivery delayed by 24 hours by the deliveryman without warning or information, unacceptable given the extra cost.
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Response from tompress.com
Hello, The complaint has been made to chronopost, we will keep you informed. Best regards.
A
Rating: 4 out of 5
Delivery time and products as described.
Very good
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Very good
C
Rating: 4 out of 5
The goods are what I was expecting but the delivery was a bit long even considering the vacation season. The shipping cost is a bit of a steal....
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Response from tompress.com
Good morning, the shipping price decreases as the order increases. We apologize for the slightly longer than usual wait in shipping due to congested period. CUSTOMER SERVICE TOMPRESS ITALIA
A
Rating: 4 out of 5
Nothing more to say
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A
Rating: 4 out of 5
Completely correct delivery time. Product confirms expectations.
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A
Rating: 4 out of 5
product identical to photos and delivery with no unpleasant surprises
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A
Rating: 4 out of 5
Delivery on time, customer service called to tell me that any goods not in stock would delay delivery and that I could change my order. I thought this was very professional of them, being a new customer and not having seen certain delivery closures.
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A
Rating: 4 out of 5
Apart from sending the wrong part number ... everything is fine. The exchange of the material was done very quickly ... Impeccable after-sales service.
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A
Rating: 1 out of 5
I have not been delivered, the service responds but without a valid solution.
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Response from tompress.com
Hi, It seems that the postal services have lost your parcel. We have made a complaint directly to their department, who must take the necessary steps, and we are contacting them again. Best regards.
A
Rating: 4 out of 5
Perfect service
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A
Rating: 4 out of 5
Good-quality material, except for a molding defect on the unit's clamp, which prevents it from holding securely to any support. Likewise, leaks from the crank handle and seed filter. Salad bowl and bowl needed to channel leaks... too bad.
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A
Rating: 3 out of 5
1 BOCAL 1Litre broken in the package badly packed
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Response from tompress.com
Hello, I'm reporting this immediately to our after-sales service, which will contact you shortly. Please inform us of any delivery anomaly within 48 hours so that we can rectify it. Best regards.
A
Rating: 4 out of 5
always very satisfied with tompress. small difficulty to recover the parcel illegible address of course the employee of the post office but in question tompress.but as I said to them that I work with tompress since 12 years it was the first incident.bien cordialement
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C
Rating: 4 out of 5
shipping too expensive
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A
Rating: 4 out of 5
The delivery was fast and the device met my expectations. Thank you
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A
Rating: 4 out of 5
Very satisfied with the order impeccable relationship fast delivery only downside shipping costs too expensive. Slts
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C
Rating: 3 out of 5
The pasteurizer and clamp definitely conform to what is stated on the website. The delivery leaves something to be desired : 2 deliveries , 2 delivery mishaps.
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A
Rating: 4 out of 5
Delivered on August 14th. When the first head of garlic was opened, some cloves were brown (rotten?). Hence the rating of average for the merchandise, but this may be an isolated case.
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Response from tompress.com
Hello, an after-sales service file has just been opened. Our after-sales service will contact you as soon as possible. Best regards.
A
Rating: 3 out of 5
A monumental box for 1 small parcel
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A
Rating: 4 out of 5
Géodis, they really took the piss out of me... On Thursday, they made no effort to stop by, on Friday, when the doors were open and all you had to do was come in, they took a photo of the letterbox, and on Monday, they found a solution: they phoned me to take delivery at the foot of the truck. Likelihood of recommending GEODIS 0/10
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Response from tompress.com
Hello, We apologize for the inconvenience caused by this delivery. We'll be sure to inform our supplier so that he can improve his services. Best regards.