The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
a little disappointed my plate has a few scratches
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Response from tompress.com
Hello, sorry to hear that, would you have some photos to send us please? I'll leave you the e-mail address: [email protected]. Best regards.
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Verifizierter Käufer
Rating: 3 out of 5
Unfortunately, delivery took a very long time.
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Acheteur Vérifié
Rating: 3 out of 5
order the 30.10.17 and received the 11.10.17 we are not within the 48h as you told me disappointed
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Response from tompress.com
Hello, We apologize for the inconvenience. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Delay far too long, order placed over 2 weeks ago and still not received.
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Response from tompress.com
Hello, you have ordered an item that is unfortunately unavailable. The restocking is in progress, we do our best to shorten this delay as much as possible. Best regards.
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Compratore Verificato
Rating: 4 out of 5
The object and 'arrived in acceptable time....the functionality of the object is not' among the best....the wheel very rudimentary does not turn well in the soil still not worked....for simple work and a soil already worked and soft does its job well weeding the grasses ... for other there are no things to say except that over time getting used to the tool more do its simple work with utilit
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery, well-packaged product but... two blows to the copper basin. Unfortunately, I didn't have time to send it back and carry out the replacement procedure. In use, the motor suffers from a lack of power when 4 kgs of fruit are placed in the basin. As soon as the fruit starts to cook and soften, it's much better and we fully appreciate this product.
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Acheteur Vérifié
Rating: 4 out of 5
I ordered a 36-litre stainless steel cooking pot. It arrived quickly and was correctly packaged.
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Response from tompress.com
Hello, We apologize for any oversight. Please contact our after-sales service to let us know exactly what you have not received. A file has already been opened awaiting your return: 20068. Best regards.
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Verifizierter Käufer
Rating: 4 out of 5
All good
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Acheteur Vérifié
Rating: 4 out of 5
It's just a pity that you don't accept Pay Pal services. Just for an international payment I had to pay 15 euros. Almost the full amount of the order.
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Acheteur Vérifié
Rating: 1 out of 5
Hello, I'm sorry but we still haven't received our parcel. Kind regards.
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Response from tompress.com
Hello, the tracking of your package indicates that it has been delivered against signature since 02/12/2017. I invite you to verify and change the rating assigned. Best regards.
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Verifizierter Käufer
Rating: 1 out of 5
Paid in advance, did not receive the goods. Then no reply to my email asking where the goods were, but asking for an evaluation. Many thanks
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Response from tompress.com
Hello, your order was returned on 30/11/2017 because you were not present during delivery and the package was not removed within 10 days. Our after sales service has sent you an email to contact us. Regards.
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 4 out of 5
The deliveryman who delivered our parcel to our home could not find our address despite correct labelling on your part.
He was more than unpleasant on the phone and when he arrived at our home. No hello, impossible to check the parcel before signing for it, really unpleasant person.
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Response from tompress.com
Hello, Thank you for your feedback, we apologize for the inconvenience, we have reported this behavior to the transport company. Kind regards.
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Acheteur Vérifié
Rating: 3 out of 5
The platform didn't warn me of the delivery date, which was a waste of time for them and for me.
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Acheteur Vérifié
Rating: 4 out of 5
Luckily, the book was in a box that was far too big and protected: the box was half crushed... As for the book, it was a hit with the recipient: clearly explained with very explanatory photos, it made her want to start sculpting straight away. All that remains is to find the necessary tools.
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Acheteur Vérifié
Rating: 4 out of 5
Well, if I ever needed this kind of item, I wouldn't hesitate for a second. I'd definitely call on TOMPRESS. JBL
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Acheteur Vérifié
Rating: 4 out of 5
Before placing my order, I called Tompress to say that I'd be away the following week and that I'd have to postpone delivery. No problem," I was told by a charming person, "as soon as I see your order, I'll do what's necessary. My order arrived while I was away and was presented twice before I got home. Nothing serious, but you have to try and keep your word.
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Response from tompress.com
Hello, We apologize for the inconvenience. The order was indeed dispatched immediately without being seen by your contact person. Once again, our apologies for the inconvenience. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
great product, I love the catalog, the delivery arrived well too. However, I wrote to customer service and they never replied. Good thing they have good products.
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Response from tompress.com
Hello, A reply was sent to you on 27/11. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Very disappointed by this accessory which does not chop meat as soon as it contains a slight skin or a little fat. The knife is not sharp at all and consequently the holes get blocked, the motor forces and you have to constantly dismantle the whole thing to empty it (and go through the blender to finish the job). Site, delivery and customer service impeccable.
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Response from tompress.com
Hello, Have you cut your meat into strips? Are you using the right grid? If you need any advice, please don't hesitate to contact our customer service team. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
very competent customer service, but delivery with the Geodis carrier is rather slow.
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Acheteur Vérifié
Rating: 4 out of 5
It's a shame they waited seventeen days to inform me that one of the items in my order was out of stock and didn't send me the rest of my order beforehand (order dated 11/11 received on 4/12).
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Acheteur Vérifié
Rating: 4 out of 5
RAS Perfect
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Acheteur Vérifié
Rating: 4 out of 5
excellent products and customer service
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Acheteur Vérifié
Rating: 4 out of 5
COMMENTS/ Fragile apron fabric, fabric belt too short and not sturdy.
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Acheteur Vérifié
Rating: 3 out of 5
the seed remover I ordered was marked "in stock".
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Response from tompress.com
so deliverable within 48 hours; I was quickly disillusioned
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Acheteur Vérifié
Rating: 4 out of 5
Item packed without protection and delivered by colissimo: item received broken in multiple pieces Waiting for replacement by after-sales service
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Acheteur Vérifié
Rating: 4 out of 5
I was not informed that my parcel had arrived, so it was 4 days late.
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Acheteur Vérifié
Rating: 4 out of 5
The deliveryman didn't find us the first time and had to come back, but it didn't matter because we weren't expecting the delivery in a hurry.
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Acheteur Vérifié
Rating: 3 out of 5
It's very unsatisfactory and constraining not to know the delivery date.
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Acheteur Vérifié
Rating: 4 out of 5
RAS for the moment because it's a gift I'm going to give for Christmas. Only users will be able to judge the product.
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Acheteur Vérifié
Rating: 4 out of 5
this equipment is absolutely not worth its very average price
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Acheteur Vérifié
Rating: 4 out of 5
the parcel arrived in a deplorable state, crushed and half-opened. fortunately, the packaging was far too large, so the object was much smaller and didn't suffer in transit.
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Acheteur Vérifié
Rating: 4 out of 5
Ras
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Acheteur Vérifié
Rating: 4 out of 5
Always on time, calls the customer in case of out-of-stock problems, it's not bad, a little expensive on some products compared to the French competition.cordialement
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Acheteur Vérifié
Rating: 4 out of 5
Good evening, I'm going to try to explain the reasons for my customer service note. When you look at this company, you see that it's trying to evolve, but it's a slow process. We're seeing the emergence of products that our elders had been using for a long time, but for some reason had suddenly disappeared from circulation.
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Acheteur Vérifié
Rating: 4 out of 5
I haven't used the 6.5l tom press meat pusher by reber yet, it corresponds to my needs, the material seems to be solid, as advertised, I recommend this company without any problem, fast service and delivery on time, I will certainly come back for other orders.
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Acheteur Vérifié
Rating: 3 out of 5
as with all relay point deliveries (but this is not specific to Tompress), delivery times are not respected.
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Compratore Verificato
Rating: 4 out of 5
The item performs its duty, I chopped almost 300 kg of fruit in just over a couple of hours, the only points that are a bit critical are the speed with which the drum oxidizes and the lightness" of the materials used.
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Acheteur Vérifié
Rating: 4 out of 5
speed of delivery
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Acheteur Vérifié
Rating: 3 out of 5
ORDER PLACED ON 14 11 RECEIVED ON 28 11WITHOUT HAVING BEEN NOTIFIED BEFOREHAND BY THE CARRIER I WOULD LIKE A COMMERCIAL GESTUREPACKAGE NOT PALLETIZED CRUSHED DESPITE THIS VERY GOOD MATERIAL SATISFIED
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Response from tompress.com
Hello, your order was dispatched on Friday 24th due to the restocking of the unavailable item. Damage must be reported at the time of delivery. To help you with this, your shipping confirmation sent by e-mail gives you all the information you need. If you have any other requests or comments, please do not hesitate to contact us. Best regards.
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