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A
Rating: 4 out of 5
Fine
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 565 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Very nice device, but a little odd to use as it cannot be disassembled and is therefore impractical to connect to accessories.
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A
Rating: 4 out of 5
NOT YET IN USE
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A
Rating: 1 out of 5
very unhappy with this item, impossible to clean, the pan is rusty. I thought the quality was top notch. I will not buy anything from this site again, I do not recommend this site.
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Response from tompress.com
Hello, the frying pan is made of black sheet metal and should be washed and dried immediately after use and greased before storage. It is made entirely of steel, and you can find all the advice you need here: https://www.tompress.com/A-10002828-apprivoiser-sa-poele-en-fer-avec-elise.aspx. I'll let you modify or complete your review. Best regards.
A
Rating: 3 out of 5
the product purchased is of more than average quality the 4 feet of the defrosting board have come unstuck is this another chinese product? i'm very disappointed
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A
Rating: 3 out of 5
I am satisfied with my purchases, a real regret the time between the order and its receipt, surprising for an internet order.... shame. An order placed the same day on a foreign site (Germany) was received a week earlier PS: I did not deal with customer service.....
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C
Rating: 4 out of 5
satisfactory service
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A
Rating: 4 out of 5
The grille wasn't the right size, it didn't fit into its housing, so I had to recut it.
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A
Rating: 4 out of 5
not the same casing as last time, only ends and not the same quality and persser
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Response from tompress.com
Hello, is this the right product? Would you still have the packaging to send us a photo? Best regards.
A
Rating: 4 out of 5
Fast, impeccable delivery.
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A
Rating: 4 out of 5
very satisfied with everything, nothing to complain about
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A
Rating: 3 out of 5
Not really satisfied with the GLS delivery service, a bit disappointed not to have received any answer from Tom Press when I reported it. On the other hand, I can't fault the quality of the products.
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Response from tompress.com
Hello, We have received your email, the sales manager took care of your request and replied on 21/11/2017. Best regards.
A
Rating: 4 out of 5
I would have liked a more precise recipe for measuring out the flour.
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C
Rating: 4 out of 5
The order took a little longer than expected to arrive but when I called to find out if there were any problems with the shipment , they were very helpful and absolutely nice. The merchandise was as I wanted it and overall I am very satisfied
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A
Rating: 3 out of 5
1st test conclusive, wait for the continuation.
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A
Rating: 4 out of 5
Perfect
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A
Rating: 3 out of 5
The product ordered arrived damaged. The delivery was made by colissimo. You are not responsible for the handling of the delivery, however I noticed (cf. my e-mail) that the product was not well protected. The product was returned and I hope that the new delivery will be satisfactory. With my best regards Gérard Massol
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Response from tompress.com
Hello, Indeed, we have received your feedback, a new shipment was made on 21/11/2017, do not hesitate to report any anomaly. Best regards.
A
Rating: 4 out of 5
Efficient
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A
Rating: 1 out of 5
Very bad customer service. 2 weeks and still nothing. I have to evaluate the product, without having received it??? Fucking bullshit
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Response from tompress.com
Hello, Your order left on 10/11/2017, it is noted delivered on 21/11/2017, it seems that customs clearance took time. I invite you to make the modification of your notice concerning us. Best regards.
A
Rating: 4 out of 5
Late delivery
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A
Rating: 4 out of 5
Compliant product, supposed delivery time of 48 hours, arrived after a week...
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A
Rating: 4 out of 5
Thank you for the gift. Sincerely
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A
Rating: 4 out of 5
materials and product very good value for money
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A
Rating: 3 out of 5
Almost 2 weeks for delivery Barrel damaged at the bung: wood embedded all around the orifice. Impossible to see on delivery unless you completely remove the protective layers of plastic film ... Not serious for use, but worth noting.
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A
Rating: 4 out of 5
Very good product and well packaged.
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A
Rating: 4 out of 5
small problem of delivery I do not know from whom that comes nothing serious I was especially afraid for the products I have never been disappointed the person whom I had on the telephone really very very pleasant kind competente finally well
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A
Rating: 4 out of 5
satisfactory site overall. product descriptions in line with the actual goods received.
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A
Rating: 4 out of 5
Good delivery except that the press was sticking out of the cardboard box at the 4 legs, not a problem but it could quickly damage a parcel. As for the press, it's a great product except for the jack, which for me is not at all the one that should go on this product, the piston stroke is ridiculous, not at all adapted to the size of the press, so I had to change it.
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A
Rating: 4 out of 5
I already love the fireplace apple baker. Thank you for this wonderful product. The stackable drying rack I regret a little. I hadn't thought that the rack would be made of plastic. This earth has a real problem with all plastic and here it's not necessary. I thought it was metal.
The calendar is really not pretty. Too bad about the paper.
I wish you good luck.
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The calendar is really not pretty. Too bad about the paper.
I wish you good luck.
A
Rating: 4 out of 5
The delivery problem is not your fault but that of the Belgian post office, which took 6 days from receipt of the parcel to delivery.
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C
Rating: 4 out of 5
The product purchased matches the requirements; however, the packaging was ruined, crushed and punctured in several places, and one leg of the product has a stamp due to the poor packaging. Delivery delayed by 24 h.
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A
Rating: 4 out of 5
Great service, quality goods, but the price is still quite high.
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A
Rating: 3 out of 5
the customer is not informed of the day of delivery. in this age of all-out communication, it's a shame.
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A
Rating: 4 out of 5
Received on time, goods well packed, works very well, but unfortunately on the third use, the lid cracked; on Monday, I'll phone you to see what can be done. Otherwise, I regret the lack of explanation about food sterilization.
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A
Rating: 4 out of 5
problem with tompress 2017 catalog received cut at 4 ends and catalog heading "home-made since 1921" instead of "french hunter" requested"
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Response from tompress.com
Hello, I'm sorry to hear that our catalog has arrived in such poor condition. If you wish, a new copy can be sent to you. However, if you would like to subscribe to Le Chasseur Français, you can do so directly on their website: https://www.lechasseurfrancais.com/ Best regards.
A
Rating: 4 out of 5
Delivery on time, goods as requested, site to recommend.
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A
Rating: 4 out of 5
You delivered the parcel within the correct time limit but the Belgian post office took 6 days to forward the parcel (from 09 to 15/11). It's not your responsibility but it's a shame. Maybe use another carrier?
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A
Rating: 4 out of 5
Well received and fast. Nothing to say
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A
Rating: 4 out of 5
Hassle-free delivery by our letter carrier (chronopost) on the advertised date. One problem with the digital probe thermometer: it doesn't work. I'll see how to return it for exchange.
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A
Rating: 4 out of 5
Delivery a little slow. Product correct.
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