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J
Rating: 4 out of 5
Correct
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
Damage from not respecting the delivery date, despite having paid more for shipping costs.
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G
Rating: 4 out of 5
It adapts very well to my wooden vinegar maker
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G
Rating: 1 out of 5
I have always received well
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M
Rating: 3 out of 5
Expensive product
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L
Rating: 1 out of 5
The material is not suitable for what I wanted. It is not sturdy! With my best regards.
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P
Rating: 4 out of 5
Longer delivery time than expected
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L
Rating: 3 out of 5
Delivery delay too long not kept one week instead of 24 48 hours as announced Best regards
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L
Rating: 1 out of 5
the parts received for a grinder do not fit together, the phone reception is deplorable asking to make videos in order to get feedback.
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N
Rating: 1 out of 5
I received my torn package and it was the post office that repackaged it. I have a torn bag of flour that has spilled in the box.
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Y
Rating: 4 out of 5
I paid for an express delivery that was not respected
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A
Rating: 1 out of 5
2 problems. The replacement part for a Reber grinder that I received does not fit in the grinder because it is too wide. A complaint was made to Tompress who has certainly forwarded it to the supplier (no news for a week, so I am not sure about anything). Secondly, my login to my account no longer works. I informed Tompress who gave me a temporary password which also does not work.
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D
Rating: 4 out of 5
Very good site, everything went well.
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G
Rating: 3 out of 5
2 of the jars ordered arrived in pieces. I contacted customer service, sent them photos of the condition of these jars upon arrival of the package, and I still have not heard back. I am disappointed.
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J
Rating: 4 out of 5
Fast preparation and delivery order. Only downside is the 3rd order and the 3rd time we've had to recreate our Internet account, but it's certainly not your fault.
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P
Rating: 4 out of 5
Great
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D
Rating: 1 out of 5
Problem with my order. No response from customer service in 1 week.. a bit disappointed
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S
Rating: 4 out of 5
Almost everything went well, except for the package that arrived in a mediocre state, slightly opened, having damaged a delivery, but without consequence for reading.
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M
Rating: 3 out of 5
I got the wrong size of jam jars, they are too small. Not knowing how to return them, they are useless.
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R
Rating: 1 out of 5
delivery too long
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N
Rating: 1 out of 5
Impossible to assemble device. I contacted customer service and a week later still no news!!!
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J
Rating: 4 out of 5
Nothing to complain about
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C
Rating: 4 out of 5
Speed and quality.
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H
Rating: 4 out of 5
All TomPress products are very good, if I could I would buy many more, but the prices are really too high, and they increase with each catalog, where are they going? even a frying pan becomes a luxury product?
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D
Rating: 1 out of 5
I still have not received the two ordered catalogs. This bodes poorly for the possible future ....
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C
Rating: 4 out of 5
4 out of 5
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D
Rating: 1 out of 5
It has been more than two weeks since I placed my order, and despite several follow-ups, I still have not received my package. I am disappointed with the lack of response from customer service!
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P
Rating: 4 out of 5
the products seemed more substantial, thicker.
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A
Rating: 4 out of 5
perfect
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V
Rating: 1 out of 5
On my last order, for the paella set, the fixing screws were missing. Despite several requests, the problem has never been resolved. Another point, despite my payment, I have never received the 2025 catalog.
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J
Rating: 1 out of 5
I am not satisfied with my order and the customer service. Even less with the delivery time that you did not respect, from 4 weeks expected to 14 weeks!!! Fortunately, I was making reminders, as there was no concern from your side.
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A
Rating: 1 out of 5
Hello, despite my patience and my payment at the order, I still have not received the catalog!!! Thank you for taking the necessary steps...
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P
Rating: 1 out of 5
The package was not at the requested relay at 3 Marius Jauffret Street because the address was incomplete... And we had to pick it up 72 hours later at the St Giniez post office. By the way, the package was torn open. This is an experience we will not repeat.
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M
Rating: 1 out of 5
After receiving my package at the post office and signing immediately, I did not open my package on site. The ordered ceramic (a piece worth 100 euros) was broken in two without protection in its box. After 2 messages, still no responses. I deeply regret my order as it was for a birthday gift.
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T
Rating: 4 out of 5
well a good organization
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V
Rating: 1 out of 5
The products are of quality, nothing to say on that side, but what a lack of respect. Order placed on March 27 and sent on June 19! It took 2 reminders to get news. Moreover, the requests for advice before the purchase led me to buy a useless utensil that was already present in another item. Return of the item at the customer's expense due to poor guidance. And not even a small commercial gesture. A lamentable experience that I will probably not repeat.
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J
Rating: 1 out of 5
We did not receive the correct product, I returned it as agreed, the amount has been deducted but no news.
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Y
Rating: 4 out of 5
Fast delivery, first attempt satisfactory.
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E
Rating: 1 out of 5
Having chosen delivery by pick-up (drop-off 100 m from my home), I receive an email from Chronopost informing me that the drop-off point has changed and that it is now transferred to 25 km from my home! When I arrived at the location in front of a locker, I did not receive the codes to open my locker. Back home. After a difficult investigation, I learned that the delivery person, having no available locker, had returned my package to the store's reception WITHOUT informing me. Total: 2 round trips: 100 km instead of 100 m. I have not yet recovered from this.
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A
Rating: 1 out of 5
very long delays for some products, moreover the dimensions of a product do not match those indicated in the tompress catalog
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