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A
Rating: 4 out of 5
Fast delivery, product lives up to expectations, nickel.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Fast and efficient
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A
Rating: 4 out of 5
nothing to say... Excellent.
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C
Rating: 4 out of 5
excellent assistance
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A
Rating: 3 out of 5
Very disappointed. The bottles leak when poured because the caps float and are therefore not watertight at all. Further to your reply, I would like to point out that I have carried out other tests. It clicks into place without any problem, since it's impossible to remove the cap afterwards. But the cork doesn't adhere to the bottle at all, which is normal because there's a 2 mm gap in height.
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Response from tompress.com
Hello, perhaps you could contact us directly, our customer service department is at your disposal by e-mail: [email protected] or by telephone from Monday to Friday, 9 am to 6 pm. Best regards.
A
Rating: 4 out of 5
we find it unacceptable that the parcel was placed in the letterbox without ringing the intercom to notify us of the parcel's delivery Thank you.
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A
Rating: 4 out of 5
Good overall, the book goes into more detail about cooking recipes than what I was looking for, i.e. detailed preparation of fish or meat before smoking.... Cdlmt
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A
Rating: 4 out of 5
Although defined in the product description, the smokehouse was delivered without sawdust.
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Response from tompress.com
Hello, I have just reported the problem to our customer service department. A file is open 19828. Please inform us of any delivery problems within 48 to 72 hours. Best regards.
A
Rating: 4 out of 5
Responsive and professional.
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A
Rating: 4 out of 5
the fruit crusher is very good: the instructions are very informative. the press, on the other hand, has no instructions, especially when it comes to positioning the pawls. in operation, the pawls don't always fall into the holes. moreover, several people are needed to hold the wooden wedges.
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Response from tompress.com
You can download the instructions directly from the press's product sheet.
A
Rating: 3 out of 5
I made a mistake with my order and you did nothing to help me out. I ordered the right product and just asked your carrier to pick up the other one at my expense, but no, I had to manage on my own. I put the drum up for sale on the bon coin and you lost me as a customer.
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A
Rating: 4 out of 5
Very fast delivery. Basket will be used to transport my wood. Good depth. Appears to be sturdy given the thickness of the plastic.
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A
Rating: 4 out of 5
Good, nothing to criticize
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A
Rating: 4 out of 5
I would have preferred delivery to a relay point but this was not possible.
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A
Rating: 3 out of 5
The parcel arrived totally ripped open. It said "glass" on it
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Response from tompress.com
which may have prompted someone in the transport chain to open it, thinking they'd find some good bottles... wine fairs at the moment. But the parcel contained nothing but empty juice bottles.
A
Rating: 4 out of 5
good service
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A
Rating: 4 out of 5
Insufficient attention to order preparation 250 grams instead of one kilo
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Response from tompress.com
Hello, Our apologies, our after-sales service did what was necessary, a new shipment was made last week. Best regards.
A
Rating: 4 out of 5
short time between order and delivery great
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A
Rating: 4 out of 5
Good product, crank problem but replaced immediately.
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A
Rating: 4 out of 5
PACKAGING TERRINE A REVOIR UNE CASSEE
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A
Rating: 1 out of 5
Hello the parcel arrived broken and still no news about the next delivery.
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Response from tompress.com
Hello, Following e-mail exchanges with our after-sales service and yesterday's telephone call, a refund will be made as soon as the parcel is returned to our warehouses. Best regards
A
Rating: 4 out of 5
Trustworthy site with good products as presented. A slight hitch in delivery for my last shipment, but that's not the site's fault. I highly recommend this site.
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A
Rating: 3 out of 5
Delivery time too long.
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A
Rating: 4 out of 5
very well
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A
Rating: 4 out of 5
As always, well packed. The only thing missing was the invoice in the parcel.
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A
Rating: 4 out of 5
delivery not made on time due to carrier misspelling of delivery address
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A
Rating: 4 out of 5
No problem at all
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V
Rating: 4 out of 5
A simple no problem transaction
A
Rating: 4 out of 5
on the other hand, I was disappointed by the umbrella spindle I'd bought earlier, whose clamping screws broke after a few uses.
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A
Rating: 4 out of 5
The number of stars depends on one thing. When I bought, nowhere was it written that the closures for my Weck bottles were sold separately. This meant I had to pay for a second shipment. It was obvious to me that the closures were included. Having said that, the quality is perfect.
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A
Rating: 4 out of 5
Good delivery, adequate equipment
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A
Rating: 4 out of 5
Good... but I'm looking for the key to remove the Ø81 caps from the jars without damaging them ..... can you get me one? Or yes find it. I am anti waste
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Response from tompress.com
Hello, If you are referring to the Familia Wiss capsules, they can only be opened by piercing them. Best regards.
A
Rating: 4 out of 5
The vinometer indicates a titration of 16° alcohol for a wine at 13.5°; the measurement was taken with a wine at room temperature; it is therefore realistic but still lacks precision.
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Response from tompress.com
Hello, Please note that the vinometer is designed for a wine temperature of 20°C. Corrections to the measurement must be applied according to the exact temperature. Best regards.
A
Rating: 4 out of 5
Ras
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A
Rating: 4 out of 5
difficult to make a real review; small order. quickly shipped. Quality product.
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A
Rating: 4 out of 5
we did not find an invoice in the parcel
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Response from tompress.com
Hello, I will send you the invoice by e-mail immediately. Best regards.
A
Rating: 3 out of 5
Change delivery network not competent from
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A
Rating: 4 out of 5
No worries
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A
Rating: 4 out of 5
delivered on time I had ordered bottles for soup, I used them right away and nothing to complain about.
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A
Rating: 3 out of 5
The delivery time was much too long and the amount had been withdrawn before shipment.
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