The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Delivery time to Switzerland a little long. Packaging too weak, not strong enough. Damaged goods.
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Response from tompress.com
Hello, Please contact our customer service to give them all the details about the damaged goods. Please call +33563714499, Monday to Friday, 8am to 6pm, or e-mail [email protected].
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 4 out of 5
Very good products, a wide choice and competent, responsive customer service. The only downside is that prices are rather high compared with the competition.
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Acheteur Vérifié
Rating: 4 out of 5
good piece ras
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Acheteur Vérifié
Rating: 3 out of 5
Lack of flexibility on the part of the final supplier: Geodis. No gaskets supplied on the bubblers. Very good customer service, pleasant people and helpful answers.
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Acheteur Vérifié
Rating: 4 out of 5
I gave it three stars for delivery because when I placed my order I didn't check the delivery address and made a validation error.
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Acheteur Vérifié
Rating: 4 out of 5
good overall a little expensive on some items
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Acheteur Vérifié
Rating: 4 out of 5
very satisfied with the service . thank you
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Acheteur Vérifié
Rating: 4 out of 5
For the support of ham, no problem as well as the brush, but for garlic we find many rotten Too bad, what to do?
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Response from tompress.com
Hello, I have reported the case to our after-sales service, you should receive an e-mail in a few moments. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Quick and easy
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Acheteur Vérifié
Rating: 4 out of 5
I am very satisfied with the delivery, merchandise and customer service.
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Acheteur Vérifié
Rating: 4 out of 5
very good site
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Acheteur Vérifié
Rating: 4 out of 5
The carrier acknowledged a delay in the processing of delivery appointments. However, the parcel remained in their warehouse for a week. Once the appointment was made, delivery was made the next day. I haven't tried the corer yet. Very pleasant sales service.
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Acheteur Vérifié
Rating: 4 out of 5
Very good service, unfortunately the casings are almost all pierced and therefore too difficult to use.
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Response from tompress.com
Hello, Did you rinse them well and soak them in lukewarm water before use? Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
I put 1 star for delivery because I had the option of collecting my parcel from the carrier (transco) where I waited 25 minutes on the quay for someone to deign to bring my parcel to me. Better to have it delivered. The only downside is that there are no instructions for use with my sterilizer (operation and basic advice). Very friendly customer service.
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Response from tompress.com
Hello, I'm sorry, I'll send you the instructions by e-mail right away. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Everything was in order and the material compliant.
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Acheteur Vérifié
Rating: 4 out of 5
according to the person who uses the appliance, she's a bit disappointed with the performance and especially the handle, which isn't really top quality and is billed extra.
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Acheteur Vérifié
Rating: 4 out of 5
an instruction manual would have been very useful
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Acheteur Vérifié
Rating: 4 out of 5
The delivery was not where I expected it to be, but it did arrive.
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Acheteur Vérifié
Rating: 1 out of 5
As I still haven't received my order, I can't judge the merchandise. On the other hand, I'm waiting to see whether customer service will be up to scratch if my order doesn't arrive. In any case, as far as delivery is concerned, I find the post office's service pathetic. Cdt.
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Response from tompress.com
Hello, I hope you will be satisfied with our service. As agreed, the replacement has gone, and I see that you have been delivered today. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
First disappointment with the availability of your merchandise: we received our order late, so missed using it while our garden was overflowing with vegetables... A shame. In addition, the appointment with the carrier was complicated (3 phone calls were necessary due to the deliveryman's faux-bonds...). Fortunately, the quality of our drawer unit is excellent.
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Acheteur Vérifié
Rating: 3 out of 5
very well
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Compratore Verificato
Rating: 4 out of 5
outstanding product
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Acheteur Vérifié
Rating: 4 out of 5
On the photo there was a fan to cool the motor, on the product I received there is no fan. I haven't tried the product yet.
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Response from tompress.com
Hello, only the 40 Kg model (reference toumot50) is equipped with a propeller. The 80 Kg model you ordered does not have one. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
as a young consumer of your site, I find it very good, because for both categories of customers, good quality products.
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Acheteur Vérifié
Rating: 1 out of 5
I still haven't received my delivery...
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Response from tompress.com
Hello, what happened? Please let us know the details of this delivery. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Very happy even if the delivery was a little long but in the meantime it was during the Christmas period.
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Acheteur Vérifié
Rating: 4 out of 5
Nickel products, top packaging ...glass bottles. Carrier: delivery 8am to 5pm not great to block a day.
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Acheteur Vérifié
Rating: 4 out of 5
The machine runs impeccably. It's not easy to clean, though, so you'd better bring a small brush. A little disappointed by the delivery, as the motor had taken a few knocks, but the marks are not very visible, especially when you first talk to the delivery man, but that's a pity... doesn't hinder its use in any way.
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Acheteur Vérifié
Rating: 4 out of 5
I made a mistake in my order and the service rectified it.
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Acheteur Vérifié
Rating: 4 out of 5
I'm disappointed by this article because the dish is tinned and therefore cannot exceed 210°, whereas the recipe published in the catalog indicates cooking at 250° or higher, which is normal for cooking socca. It is therefore impossible to cook the socca correctly.
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Response from tompress.com
Hello, the cooking time must be adapted to the utensil. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
No worries...Very fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
the parcel arrived on time, but the box was damaged fortunately there was a very good protective packaging the goods correspond to the description and good quality we would like to come to the store (factory) and see other products thank you for everything Sylvie
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Acheteur Vérifié
Rating: 3 out of 5
Stainless steel part of the press no problem. Lack of precision in the red-painted cast-iron part. Only one of the two pawls worked. I gave the press to a colleague; it hurt less than putting it in the metal container. I was probably unlucky.
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Response from tompress.com
Hello, why didn't you contact us? We might have been able to help you. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
product meets my expectations super
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Acheteur Vérifié
Rating: 4 out of 5
I didn't find the results very good. I'll try again sometime, but for now, I regret my purchase.
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Acheteur Vérifié
Rating: 4 out of 5
The product photo suggests that the envelope is of better quality, while the cork could be made of cork.
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Response from tompress.com
Hello, you can equip your carboy with a cork bung, you will find the compatible reference in the "Accessories" tab of the product sheet on our site. Best regards."
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Acheteur Vérifié
Rating: 4 out of 5
The delivery man is perfect, it's the GLS IT department that sends erroneous e-mails. You are told that the parcel will be delivered on Wednesday, but the driver only picks it up on Thursday (2 times). The mandolin meets my expectations.
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Acheteur Vérifié
Rating: 4 out of 5
Good product as described
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Acheteur Vérifié
Rating: 1 out of 5
2 massive stainless steel plancha ordered, delivered in a single thin cardboard box, the result: totally damaged and scratched. i was told that i should have checked the parcel on delivery and therefore that the insurance doesn't work. thank you and well done tom press.
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Response from tompress.com
Hello, You have indeed neglected to check your parcel. We have made you a commercial proposal and you have refused it. Best regards.
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