Customer reviews of tompress.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 21 567 published reviews
5 17,1k 79% 4 2 842 13% 3 709 3% 2 412 2% 1 519 2%

Summary of reviews

The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.

Reviews 1, 3 and 5 stars

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Y
Yvan G.
Rating: 5 out of 5
following a purchase from 06/02/2026
Very good deadline as agreed
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J
Jeanne N.
Rating: 1 out of 5
following a purchase from 27/01/2026
Our package arrived intact, inside we had a box with a stove. The faucet of the stove was broken upon unpacking, Tompress does not want to know anything because we had 72 hours upon receipt of the package... to turn to the carrier who in this case is not at fault! The faucet was broken before that, it was meant to be a gift and it was therefore not opened right away. This was the last order with Tompress, it is the first time we encounter such a miserable customer service and such incompetent staff when ordering online.
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Response from tompress.com
Hello,
We are sorry for your bad experience and understand your disappointment.
However, our complaint procedures do not allow us to deviate from the 72-hour deadline after receipt to report a damaged product.
We sincerely regret the situation and remain at your disposal.
Best regards,

Customer Service
Tom Press
M
Mathieu M.
Rating: 5 out of 5
following a purchase from 05/02/2026
fast shipping I recommend
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Patrice-Jean C.
Rating: 5 out of 5
following a purchase from 04/02/2026
everything is perfect
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F
Francis G.
Rating: 5 out of 5
following a purchase from 05/02/2026
fast shipping
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B
Basile L.
Rating: 5 out of 5
following a purchase from 03/02/2026
very good, fast shipping and very well packaged parcel!
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Philippe C.
Rating: 5 out of 5
following a purchase from 05/02/2026
Speed and efficiency
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B
Bertrand B.
Rating: 5 out of 5
following a purchase from 30/01/2026
Three bieb
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Roger B.
Rating: 5 out of 5
following a purchase from 04/02/2026
good
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C
Claude O.
Rating: 5 out of 5
following a purchase from 01/02/2026
Product completely meets expectations. Good delivery time; date respected.
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J
Johny H.
Rating: 5 out of 5
following a purchase from 21/01/2026
Delivery as per specifications
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B
Brice P.
Rating: 5 out of 5
following a purchase from 04/02/2026
Meets my expectations
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A
Alain R.
Rating: 5 out of 5
following a purchase from 04/02/2026
As always, nothing to complain about. Speed and quality of the products.
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Thierry P.
Rating: 5 out of 5
following a purchase from 04/02/2026
Super efficient
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A
Ahmed M.
Rating: 1 out of 5
following a purchase from 04/02/2026
Correct
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Response from tompress.com
Hello,
Thank you for your message.
We are sorry to see that your experience did not meet your expectations.
We remain at your disposal to understand what could be improved.
Best regards,

Customer Service
Tom Press
L
Laurent L.
Rating: 5 out of 5
following a purchase from 30/01/2026
Very well compliant
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J
Jean Pierre G.
Rating: 5 out of 5
following a purchase from 28/01/2026
everything was perfect thank you
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A. Marie R.
Rating: 5 out of 5
following a purchase from 04/02/2026
Excellent house. Detached part provided +20 years after purchase is exceptional.. no problem with the different purchases made. Thank you
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David M.
Rating: 5 out of 5
following a purchase from 03/02/2026
Perfect products
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E
Emmanuel C.
Rating: 5 out of 5
following a purchase from 28/01/2026
Very good material. As usual. Nothing to complain about. The fragile elements are very well protected and the delivery is fast and without problems. Thank you
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C
Christian V.
Rating: 1 out of 5
following a purchase from 28/01/2026
Ferments for blue tommettes expired for 2 months
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Response from tompress.com
Hello,
Thank you for your feedback and we apologize for the inconvenience regarding the expiry date of the ferments.
Our after-sales service has processed the refund for the affected ferments.
Best regards,

Customer Service
Tom Press
I
Isabelle M.
Rating: 5 out of 5
following a purchase from 03/02/2026
Perfect
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J
Jean-Christophe P.
Rating: 5 out of 5
following a purchase from 01/02/2026
Very good.
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Thierry B.
Rating: 5 out of 5
following a purchase from 12/01/2026
Well, no problem. It meets my expectations.
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Y C.
Rating: 5 out of 5
following a purchase from 03/02/2026
Perfect
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C
Christophe P.
Rating: 5 out of 5
following a purchase from 28/01/2026
fast order and items conforming and of good quality
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V
Veronique B.
Rating: 5 out of 5
following a purchase from 12/01/2026
Very happy with this order
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J
Jacques B.
Rating: 5 out of 5
following a purchase from 03/02/2026
Pure happiness
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B
Bernard M.
Rating: 5 out of 5
following a purchase from 02/02/2026
Package arrived on time
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A
Antoine L.
Rating: 5 out of 5
following a purchase from 02/02/2026
Satisfied
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M
Michel B.
Rating: 5 out of 5
following a purchase from 02/02/2026
perfect
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M
Marie France G.
Rating: 5 out of 5
following a purchase from 03/02/2026
Perfectly satisfied
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M
Marielle B.
Rating: 5 out of 5
following a purchase from 02/02/2026
Very good value for money, fast delivery
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Stéphane B.
Rating: 5 out of 5
following a purchase from 03/02/2026
great
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M
Mickael P.
Rating: 5 out of 5
following a purchase from 28/01/2026
Very well packaged order.
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B
Berthe O.
Rating: 5 out of 5
following a purchase from 02/02/2026
Product received in good condition
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A
Alain R.
Rating: 5 out of 5
following a purchase from 03/02/2026
Thank you for the speed and efficiency of this delivery
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J
Jean Louis M.
Rating: 5 out of 5
following a purchase from 03/02/2026
Fast delivery
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N
Nathalie L.
Rating: 5 out of 5
following a purchase from 02/02/2026
Fast shipping, well-packaged parcel, everything arrived in good condition.
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D
Didier B.
Rating: 1 out of 5
following a purchase from 30/01/2026
the cardboard is too thin and too light compared to the price and weight of what I ordered, I am not sure I will reorder
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Response from tompress.com
Hello,
We are sincerely sorry that the packaging did not fully meet your satisfaction.
Your feedback will help us improve this aspect for future shipments. Please know that your satisfaction remains our priority, and we are of course at your disposal if you wish to discuss this or if you have encountered any issues with the content.
Hoping to provide you with a better experience on your next order.
Best regards,

Customer Service
Tom Press
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