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A
Rating: 5 out of 5
Very good, material arrived intact.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 586 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Order arrived on time, well packaged.
The material seems solid but has not yet been used, so I'll have to wait and see.
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The material seems solid but has not yet been used, so I'll have to wait and see.
A
Rating: 1 out of 5
I can't evaluate the service as I still haven't received my order.
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Response from tompress.com
Hello, The carrier is waiting for your confirmation to make an appointment and deliver your order. I'll put you in touch. Best regards.
A
Rating: 5 out of 5
The product initially ordered was not available (out of stock). After calling me to let me know, the person found another product available that works perfectly. Thanks for the good advice.
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A
Rating: 5 out of 5
Always very good thanks
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A
Rating: 5 out of 5
Very good
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A
Rating: 3 out of 5
Long delivery time My name was not on the packing slip (only my first name) and I have informed you of this by e-mail 2 times without any reply or action Packaging too fragile (many holes) and insufficient protection The sawdust for smoking that I had ordered was partially spread all over the box because the bag was not watertight I had noticed the same defects with my 1st order.
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Response from tompress.com
Hello, We apologize for the inconvenience. The correction on the consignee has been applied and reported to the carrier. Best regards.
A
Rating: 5 out of 5
As always, never disappointed
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A
Rating: 5 out of 5
I have nothing to say because I was satisfied overall.
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A
Rating: 5 out of 5
Very good product.
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A
Rating: 5 out of 5
long delay because out of stock but kept informed. All OK
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A
Rating: 5 out of 5
Everything was perfect and the fish was well smoked.
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A
Rating: 5 out of 5
order +delivery very fast bravo i will return
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A
Rating: 5 out of 5
Many interesting, high-quality products and utensils at reasonable prices
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A
Rating: 5 out of 5
very good service delivery goods as per catalog nothing to say
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A
Rating: 5 out of 5
Very well in accordance with my request
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A
Rating: 5 out of 5
no star for customer service not used for this order
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A
Rating: 5 out of 5
Fast delivery, well packaged and protected product
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A
Rating: 5 out of 5
SMALL CONSUMER BUT NEVER DISAPPOINTED
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V
Rating: 1 out of 5
A long time ago, I ordered a meat drying cabinet from Tompress. On the first delivery, the cabinet was damaged and the delivery company took it back. On the same day I sent the photos and notification to Tompress, asking when the next delivery would arrive. I received neither an e-mail nor a message. Information and customer service is the top priority in my company
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Response from tompress.com
Hello, sorry, we have actually resumed production of a closet, we should receive it by the end of the week. Once shipped, we will inform you about the departure and the link to track the package. Best regards
A
Rating: 5 out of 5
Super I recommend the products are very good thank you
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A
Rating: 5 out of 5
Quality products, I've never been disappointed. For the first time I didn't receive the right order, but the top customer service made sure that everything was back in order very quickly.merci a toute l'équipe Tom presse.passer de bonnes fêtes de fin d'année
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Response from tompress.com
Hello, Thank you for your understanding. Once again, our apologies. Happy holidays to you too. Best regards.
A
Rating: 5 out of 5
NO PROBLEMS WITH CUSTOMER SERVICE. EVERYTHING IS OK
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A
Rating: 5 out of 5
Fast and professional
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A
Rating: 5 out of 5
Customer service attentive to any queries about the instruments sold, fast and careful delivery: everything is perfect.
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A
Rating: 5 out of 5
Just as I expected. Thank you.
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A
Rating: 5 out of 5
Top service for express delivery, nothing to complain about.
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A
Rating: 5 out of 5
Everything is perfect
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A
Rating: 5 out of 5
Hello, nothing to complain about, perfect
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A
Rating: 1 out of 5
Still not received
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Response from tompress.com
Hello, We have opened a claim with the carrier in order to know the details of its routing. Best regards.
A
Rating: 5 out of 5
fast delivery, perfect product
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A
Rating: 5 out of 5
nothing to say other than perfect 48-hour delivery and the merchandise ordered is exactly what I expected.
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A
Rating: 3 out of 5
when I opened the box I saw that the lid was broken, but I didn't see that the sterilizer had a poc, I saw it later when I put it into operation, after having received the 2nd lid following my complaint.
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A
Rating: 5 out of 5
very satisfied with the pan, bread baked to perfection
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A
Rating: 5 out of 5
Very good.
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A
Rating: 3 out of 5
The barrel delivered is really not as beautiful as the one photographed for the advert. Traces of paint (due to rubbing against other surfaces) cannot be removed by cleaning. You'll need to spend some time sanding. The swelling of the wood to achieve watertightness is only gradual (too many leaks) and therefore lasts a long time.
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Response from tompress.com
Hello, you've opted for a used model, but we also offer refurbished models (planed, washed and sulfured). Perhaps this would suit you better. Best regards.
A
Rating: 5 out of 5
Super
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A
Rating: 5 out of 5
Product as described, practical to use; in a word, perfect ...
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A
Rating: 5 out of 5
Fast, accurate, nothing to say thank you
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A
Rating: 5 out of 5
machine corresponding to my needs (I've just cut up a beef weighing almost 400 kg, which means a lot of minced steaks and mince). the delivery was perfect on a well-packaged pallet and, as a bonus, a super-friendly driver. what a pleasure!
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