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A
Rating: 5 out of 5
very good value for money
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 582 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
fine
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A
Rating: 1 out of 5
The problem is that the product (jar) arrived broken. It has been returned to you. I think that you must not let go of the customer, who is dependent on the product being returned. You need to keep tracking the product so that the customer doesn't have to wait for your service provider's goodwill. In this way, the return will be made as quickly as possible so that you can satisfy your customer's purchase. I think
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Response from tompress.com
Hello, You did the right thing by refusing the merchandise broken in transit. The return is expected in our warehouses and we will take the necessary action as soon as we receive it. Best regards.
A
Rating: 5 out of 5
high quality products and very fast delivery
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A
Rating: 5 out of 5
There was a small error on the dispatched order but the customer service is so efficient that it makes up for it. Very satisfied with the service and the products.
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A
Rating: 5 out of 5
I appreciated the speed of delivery. Ordered on Monday and delivered on Tuesday.
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A
Rating: 5 out of 5
Order prepared and delivered very quickly.
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A
Rating: 5 out of 5
Fast, trouble-free notification of delivery
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A
Rating: 5 out of 5
Delivery took a long time because the Belgian post office was on strike.
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A
Rating: 5 out of 5
Perfect to have added the relay points in delivery...it really avoids being stuck or running after an unknown deliveryman...
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A
Rating: 5 out of 5
Impeccable
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V
Rating: 5 out of 5
Super glasses
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A
Rating: 1 out of 5
Items still not received following Bpost strike in Belgium
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Response from tompress.com
Hello, It's Tom Press that you give such bad marks, but we did provide the expected service. Best regards.
A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Good product but too expensive the same thing with more quantity I found cheaper
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A
Rating: 5 out of 5
very good service
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A
Rating: 5 out of 5
first order with this seller i'm very satisfied received in 24h when i was told 48H
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A
Rating: 5 out of 5
Twice I've placed an order, and everything has gone very well. Very serious establishment.
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A
Rating: 5 out of 5
Item received very quickly. I recommend the site
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A
Rating: 5 out of 5
Nothing to say
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A
Rating: 5 out of 5
very satisfied with the creamer i tested it and very happy packaging very good product i recommend
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A
Rating: 5 out of 5
Top
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A
Rating: 5 out of 5
product super well packaged as shown in photo
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A
Rating: 5 out of 5
Very satisfied :)
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A
Rating: 5 out of 5
Top tips and products
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A
Rating: 5 out of 5
Following an order error made by internet on Sunday, I called on Monday and immediately a very kind person corrected the order and even the payment ..super...merci .Bonne journée .
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A
Rating: 5 out of 5
Happy with your service, fast and well packaged.
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A
Rating: 5 out of 5
Very satisfied.
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A
Rating: 3 out of 5
Hello, the place of delivery was not the one I had noted at the time of my order.
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Response from tompress.com
Hello, Thank you for telling us what happened. We are available by e-mail: [email protected] or by phone 05 63 71 44 99. Best regards.
A
Rating: 3 out of 5
My order consisted of bottles. On delivery, I hadn't paid any attention to the note about the complaint, so I opened my parcel just after the letter carrier had left. I found that 3 bottles were broken - The packaging did not protect the bottles sufficiently - There was no external indication to the carrier that the contents of the package were fragile. Very disappointed
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Response from tompress.com
Hello, I'm forwarding this information to our customer service department. You'll be contacted shortly. Best regards.
A
Rating: 5 out of 5
fine
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A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
FOR A FIRST CONTACT I WAS VERY SATISFIED.
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A
Rating: 5 out of 5
Item in perfect condition as expected
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A
Rating: 5 out of 5
Exelent as always
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A
Rating: 5 out of 5
Fast delivery Excellent quality material that met my needs Well-organized website
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A
Rating: 5 out of 5
first order on the site and very satisfied with the result.
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A
Rating: 5 out of 5
Everything went smoothly with my part order, and I really appreciated the catalog I received showing the variety of your products.
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A
Rating: 5 out of 5
very satisfied with my purchase
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V
Rating: 3 out of 5
very good product, delivery time instead of 14 days unfortunately 41 days and shipping costs of 12 euros not exactly cheap either
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