Customer reviews of tompress.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
5 16,9k 79% 4 2 829 13% 3 706 3% 2 408 2% 1 514 2%

Summary of reviews

The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.

Reviews 1, 3 and 5 stars

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P
Philippe S.
Rating: 5 out of 5
following a purchase from 30/04/2026
Everything is exactly as expected, I am very satisfied with my purchase! :)
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Renate L.
Rating: 5 out of 5
following a purchase from 30/04/2026
Bought a stainless steel Agnelli pan that has already been used. I am completely satisfied with the quality, the performance, the price (on sale), and the delivery.
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FLORENCE R.
Rating: 5 out of 5
following a purchase from 04/05/2026
Perfect. Careful packaging, fast shipping, quality Le Creuset molds (like all Le Creuset products).
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Emile M.
Rating: 5 out of 5
following a purchase from 04/05/2026
Very fast delivery thank you
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jean claude R.
Rating: 5 out of 5
following a purchase from 04/05/2026
Very good
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Philippe M.
Rating: 5 out of 5
following a purchase from 01/05/2026
super as usual, impeccable delivery with a little less craft paper it would be two impeccable.
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Marc A.
Rating: 5 out of 5
following a purchase from 04/05/2026
Azerty
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Sylvie L.
Rating: 5 out of 5
following a purchase from 30/04/2026
Fast package reception. Package conforms with a book as a gift. Thank you
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alain P.
Rating: 5 out of 5
following a purchase from 02/05/2026
very well
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Chantal B.
Rating: 5 out of 5
following a purchase from 04/05/2026
Perfect
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Marie Christine C.
Rating: 5 out of 5
following a purchase from 30/04/2026
Perfect thank you
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Mylène M.
Rating: 5 out of 5
following a purchase from 30/04/2026
Very good
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Romain F.
Rating: 5 out of 5
following a purchase from 02/05/2026
Fast delivery, quality product
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ISABELLE P.
Rating: 5 out of 5
following a purchase from 28/04/2026
Good product, fast shipping
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Yann M.
Rating: 5 out of 5
following a purchase from 03/05/2026
Very reactive, efficient and excellent value for money. Thank you for this transaction.
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Michel B.
Rating: 5 out of 5
following a purchase from 03/05/2026
As usual, fast and impeccable product
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Eric Q.
Rating: 5 out of 5
following a purchase from 02/05/2026
Good value for money products, well packaged and delivered quickly. Serious company
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Evelyne L.
Rating: 1 out of 5
following a purchase from 30/04/2026
I had in my order some non-stick triskell plates (plates that are effective but costly). They arrived in the box thrown in without any protection, bent and cracked, which makes them less effective. After contacting customer service, I was told that the return would be at my expense. I find this unacceptable since initially, it was you who damaged the product. A refund, even partial, would have been an honest and commercial gesture.
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Response from tompress.com
Hello,
Thank you for your feedback and we are sorry to hear about your disappointment regarding the receipt of your plates.
A customer service file is currently in progress following your complaint in order to provide you with an appropriate response.
Best regards,

Customer Service
Tom Press
E
Eveline L.
Rating: 5 out of 5
following a purchase from 30/04/2026
Package received well and products very well packaged.
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TANCRÈDE D.
Rating: 5 out of 5
following a purchase from 30/04/2026
Perfect. Thank you soreze!
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Philippe C.
Rating: 5 out of 5
following a purchase from 30/04/2026
Easy-to-access site and for orders as well. Fast delivery and quality packaging. High-end material. Thank you
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Genevieve G.
Rating: 5 out of 5
following a purchase from 30/04/2026
Very good human contact with your company during the order and organization of the delivery, it is very important for us.
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charlotte P.
Rating: 1 out of 5
following a purchase from 03/05/2026
Very well packaged article, fast shipping, however missing an item in the package, I sent a request but have not received a response, no return from Tompress, this is disappointing
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Response from tompress.com
Hello,
Thank you for your feedback.
We are sorry regarding the missing item. Unfortunately, we did not receive your complaint, which is why no response could be provided to you.
We invite you to contact our customer service by phone at 05 63 71 44 99 to obtain additional information and allow for a quicker follow-up on your request.
Best regards,

Customer Service
Tom Press
L
Ludovic G.
Rating: 5 out of 5
following a purchase from 01/05/2026
Fast and correct
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Nicolas M.
Rating: 5 out of 5
following a purchase from 01/05/2026
No mistakes! Fast shipping. Product as described. I recommend!!!
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Emmanuel G.
Rating: 5 out of 5
following a purchase from 29/04/2026
Great as usual.
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Michelle E.
Rating: 5 out of 5
following a purchase from 29/04/2026
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Jacques E.
Rating: 5 out of 5
following a purchase from 29/04/2026
Tom Press is very professional, do not hesitate to call if there is a supply problem or otherwise. The people on the phone are exceptionally kind.
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Jerome S.
Rating: 5 out of 5
following a purchase from 02/05/2026
Product conforms, perfect quality/price ratio
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Pierre B.
Rating: 5 out of 5
following a purchase from 21/04/2026
Order processed and delivered quickly Item matching the description I recommend
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SÉBASTIEN S.
Rating: 5 out of 5
following a purchase from 28/04/2026
Impeccable
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Bernard M.
Rating: 5 out of 5
following a purchase from 28/04/2026
Order received very quickly
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Maurice B.
Rating: 5 out of 5
following a purchase from 26/04/2026
All good, thank you!
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Arnaud C.
Rating: 5 out of 5
following a purchase from 30/04/2026
Happy with my order, fast processing and delivery, packaging to be reinforced but no breakage!
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alain M.
Rating: 5 out of 5
following a purchase from 30/04/2026
Good advice, satisfied with the product
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Louis L.
Rating: 5 out of 5
following a purchase from 29/04/2026
Tompress client for over 20 years, rather 30, I appreciate the quality of the products sold at a fair price and the promotions, clearance sales, etc. that allow you to win both on quality and prices.
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C
Claude S.
Rating: 5 out of 5
following a purchase from 27/04/2026
Very pleasant exchange with the staff to resolve a stock shortage issue. Satisfied with my purchases.
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daniel F.
Rating: 5 out of 5
following a purchase from 30/04/2026
Very good. Very fast. Excellent clearance prices.
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Ghislaine S.
Rating: 5 out of 5
following a purchase from 29/04/2026
l
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Camille P.
Rating: 5 out of 5
following a purchase from 29/04/2026
Thank you for your products and the speed of the shipments. Best regards.
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