The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Hello,
Thank you for your message.
We are sorry to see that your experience did not meet your expectations.
We remain at your disposal to understand what could be improved.
Best regards,
Customer Service
Tom Press
L
Laurent L.
Rating: 5 out of 5
following a purchase from 30/01/2026
Very well compliant
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Jean Pierre G.
Rating: 5 out of 5
following a purchase from 28/01/2026
everything was perfect thank you
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A. Marie R.
Rating: 5 out of 5
following a purchase from 04/02/2026
Excellent house. Detached part provided +20 years after purchase is exceptional.. no problem with the different purchases made. Thank you
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David M.
Rating: 5 out of 5
following a purchase from 03/02/2026
Perfect products
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Emmanuel C.
Rating: 5 out of 5
following a purchase from 28/01/2026
Very good material. As usual. Nothing to complain about. The fragile elements are very well protected and the delivery is fast and without problems. Thank you
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Christian V.
Rating: 1 out of 5
following a purchase from 28/01/2026
Ferments for blue tommettes expired for 2 months
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Response from tompress.com
Hello,
Thank you for your feedback and we apologize for the inconvenience regarding the expiry date of the ferments.
Our after-sales service has processed the refund for the affected ferments.
Best regards,
Customer Service
Tom Press
I
Isabelle M.
Rating: 5 out of 5
following a purchase from 03/02/2026
Perfect
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Jean-Christophe P.
Rating: 5 out of 5
following a purchase from 01/02/2026
Very good.
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Thierry B.
Rating: 5 out of 5
following a purchase from 12/01/2026
Well, no problem. It meets my expectations.
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Y C.
Rating: 5 out of 5
following a purchase from 03/02/2026
Perfect
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C
Christophe P.
Rating: 5 out of 5
following a purchase from 28/01/2026
fast order and items conforming and of good quality
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V
Veronique B.
Rating: 5 out of 5
following a purchase from 12/01/2026
Very happy with this order
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Jacques B.
Rating: 5 out of 5
following a purchase from 03/02/2026
Pure happiness
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Bernard M.
Rating: 5 out of 5
following a purchase from 02/02/2026
Package arrived on time
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William L.
Rating: 4 out of 5
following a purchase from 02/02/2026
Ras. Works well. Meets my expectations
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Response from tompress.com
Hello,
Thank you for your feedback.
We are pleased to hear that the product works well and meets your expectations.
Best regards,
Customer Service
Tom Press
A
Antoine L.
Rating: 5 out of 5
following a purchase from 02/02/2026
Satisfied
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M
Michel B.
Rating: 5 out of 5
following a purchase from 02/02/2026
perfect
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M
Marie France G.
Rating: 5 out of 5
following a purchase from 03/02/2026
Perfectly satisfied
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M
Marielle B.
Rating: 5 out of 5
following a purchase from 02/02/2026
Very good value for money, fast delivery
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Stéphane B.
Rating: 5 out of 5
following a purchase from 03/02/2026
great
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Mickael P.
Rating: 5 out of 5
following a purchase from 28/01/2026
Very well packaged order.
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Berthe O.
Rating: 5 out of 5
following a purchase from 02/02/2026
Product received in good condition
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A
Alain R.
Rating: 5 out of 5
following a purchase from 03/02/2026
Thank you for the speed and efficiency of this delivery
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Jean Louis M.
Rating: 5 out of 5
following a purchase from 03/02/2026
Fast delivery
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Nathalie L.
Rating: 5 out of 5
following a purchase from 02/02/2026
Fast shipping, well-packaged parcel, everything arrived in good condition.
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Jean-Philippe M.
Rating: 4 out of 5
following a purchase from 01/02/2026
Fast and efficient delivery
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Response from tompress.com
Hello,
Thank you for your feedback.
We are pleased that the delivery met your satisfaction.
We look forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
D
Didier B.
Rating: 1 out of 5
following a purchase from 30/01/2026
the cardboard is too thin and too light compared to the price and weight of what I ordered, I am not sure I will reorder
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Response from tompress.com
Hello,
We are sincerely sorry that the packaging did not fully meet your satisfaction.
Your feedback will help us improve this aspect for future shipments. Please know that your satisfaction remains our priority, and we are of course at your disposal if you wish to discuss this or if you have encountered any issues with the content.
Hoping to provide you with a better experience on your next order.
Best regards,
Customer Service
Tom Press
M
Mireille T.
Rating: 5 out of 5
following a purchase from 29/01/2026
Content corresponding to my order. Arrived quickly. Perfect
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Jean-Noel M.
Rating: 5 out of 5
following a purchase from 30/01/2026
perfect
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Sylvain L.
Rating: 5 out of 5
following a purchase from 31/01/2026
Quick and careful delivery. Thank you
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A
Annie G.
Rating: 5 out of 5
following a purchase from 31/01/2026
A small package in an enormous box. Better protected, it seemed difficult. The devil arrived in one piece. Well, in two, since there are two distinct parts. Not a crack, not a scratch. Bravo and thank you.
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Response from tompress.com
Hello,
Thank you for your trust.
We are delighted that your package has arrived safely.
Best regards,
Customer Service
Tom Press
M
Martine D.
Rating: 5 out of 5
following a purchase from 02/02/2026
Everything is ok
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F
Florence S.
Rating: 5 out of 5
following a purchase from 30/01/2026
5x5
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C
Christophe M.
Rating: 5 out of 5
following a purchase from 30/01/2026
Fast delivery, quality product.
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Joel C.
Rating: 5 out of 5
following a purchase from 02/02/2026
Very satisfied
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Nicole A.
Rating: 5 out of 5
following a purchase from 01/02/2026
excellent products and Europeans!!
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F
Frederic D.
Rating: 5 out of 5
following a purchase from 28/12/2025
I recommend a serious company that can be reached by phone
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Antoine G.
Rating: 5 out of 5
following a purchase from 30/01/2026
Product perfectly matching my expectations
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Thierry G.
Rating: 5 out of 5
following a purchase from 31/01/2026
Very serious company, to recommend without any worries.
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