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A
Rating: 5 out of 5
I would have given a 5 for customer service if the website were faster, especially the customer/order section.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 586 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Product fully complies with my expectations. Perfect baking for my bread baguettes, for the moment with greaseproof paper. I haven't had any contact with customer service, so I can't evaluate it.
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A
Rating: 5 out of 5
As always, quality products
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A
Rating: 1 out of 5
Hello I can not issue 1 favorable opinion We are 06 April 2020 and I still have not received my order Me tel 06 50 63 91 23 Sincerely F.Blanchet
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Response from tompress.com
The coronavirus pandemic is a case of "force majeure" recognized by the Government, which affects the entire supply chain and sometimes causes serious delivery delays. I invite you to modify your comment to remove your phone number visible to all. Best regards."
A
Rating: 5 out of 5
super
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A
Rating: 5 out of 5
I've been a customer for a long time and I think I'm going to stay one!
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Fast delivery despite the current conditions, and top quality product!
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Rating: 5 out of 5
VERY GOOD
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Rating: 5 out of 5
Very good no comments
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A
Rating: 5 out of 5
Products conform and delivery was fast despite the Covid19 situation.
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A
Rating: 5 out of 5
Perfect for freezing and storing in the fridge - ultra-fast delivery given the circumstances !!!!
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A
Rating: 5 out of 5
In the midst of the Covid-19 crisis, perfect telephone reception, availability and delivery. The strength of medium-sized structures... There are people involved.
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A
Rating: 5 out of 5
Very attentive to customer needs and responsive after-sales service.
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A
Rating: 5 out of 5
Excellent product, I recommend tompress.
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A
Rating: 5 out of 5
Goods delivered fairly quickly given the complicated context packaging cardboard damaged, but not the product, so no problem
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Rating: 1 out of 5
I put the minimum note as I have not yet received my order.
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Response from tompress.com
The coronavirus pandemic is a case of "force majeure", affecting the entire supply chain and sometimes causing serious delivery delays. We understand your concern
A
Rating: 5 out of 5
everything perfect
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A
Rating: 4 out of 5
excellent product, delivery nothing to say given the current situation.
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Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
delivery a little longer than usual, but already good in these times of confinement
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A
Rating: 5 out of 5
although it is delivery article small parenthesis are the shipping costs quite high for some items
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A
Rating: 5 out of 5
NO PROBLEM, ALWAYS SATISFIED
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A
Rating: 5 out of 5
Very satisfied
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A
Rating: 1 out of 5
Order placed on March 23, 2020. it is now April 02 and I still do not have the package in my possession. the package was supposed to arrive within 48 hours. very disappointed for a first order. The items ordered are single-use disposable gloves, so they're quite urgent.
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Response from tompress.com
Hello, your order was dispatched on 23/03, so you need to check with La Poste. I remind you of the exceptional nature of the situation, confinement and reduced service. Please contact the postal services for delivery. Best regards.
A
Rating: 5 out of 5
the lamp arrived on time , carefully packed . very good quality article , similar to the description ! very interesting catalog !
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A
Rating: 5 out of 5
very satisfied despite the difficult conditions.
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A
Rating: 4 out of 5
Good delivery but I thought it was coming from Belgium so I had to wait longer.
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A
Rating: 4 out of 5
I've been a customer for several years, and I'd like to thank the entire Tom Press team for the work they do for their customers despite the confinement.
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Response from tompress.com
Thank you very much, it's a pleasure.
A
Rating: 5 out of 5
Always happy with all tom press products.
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A
Rating: 4 out of 5
Thanks for the advice
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A
Rating: 5 out of 5
Quick and reliable product description, highly recommendable
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A
Rating: 5 out of 5
An excellent house, with a rich catalog that reminds me of the Manufrance catalog of yesteryear. An institution for those who knew it.
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Rating: 4 out of 5
bonjour j'ai été surpris par la rapidité de livraison je suis très satisfait de ma commende salutation
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Rating: 5 out of 5
No complaints
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A
Rating: 1 out of 5
Still not delivered, although it was urgent
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Response from tompress.com
Hello, In this period of confinement, I remind you that Colissimo is in reduced service. Your parcel is in transit on their platform. For all urgent parcels, you should opt for an express service. Best regards.
A
Rating: 5 out of 5
never disappointed with you
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A
Rating: 5 out of 5
conforms to order correct packaging reasonable delivery time (given the situation)
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Rating: 4 out of 5
I would have liked to have been warned of the delay in delivery and I find the expiry date too short.
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