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A
Rating: 5 out of 5
Very good service at all levels
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 581 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1 and 5 stars
Reset filtersA
Rating: 5 out of 5
I have no comments, only good ones, which is rare enough to mention. Thank you
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A
Rating: 1 out of 5
NOTHING RECEIVED
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Response from tompress.com
Hello, Have you tracked your package? It indicates that road blockades have disrupted deliveries. Your package has been in Belgium since 14/11/2018. Best regards.
A
Rating: 5 out of 5
Product conforms well packaged and fast delivery.
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A
Rating: 5 out of 5
Price a little more expensive than average, but high probability that their taxes are paid in France ;)
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A
Rating: 5 out of 5
Product fully complies with expectations. Appears to be of good quality.
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V
Rating: 5 out of 5
All good
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A
Rating: 5 out of 5
Fast delivery. Good product. I've just finished a batch of homemade white boùdin, no problems with filling or cooking. I'm vacuum-packing the rest of the casings for the next batch. Very satisfied
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A
Rating: 5 out of 5
very good quality products, quick and efficient telephone advice, I recommend
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A
Rating: 5 out of 5
and 5 stars for after-sales service....merci
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A
Rating: 5 out of 5
nickel in every respect
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A
Rating: 5 out of 5
Excellent product, well-presented, fast delivery, reliable packaging - just great!
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A
Rating: 5 out of 5
Super product, excellent packaging, we were able to make sausages without any problems, these casings are of excellent quality.
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A
Rating: 5 out of 5
Fast, fair price, good quality
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A
Rating: 5 out of 5
Faster than expected delivery, careful packaging
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A
Rating: 5 out of 5
everything is just as I expected
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A
Rating: 5 out of 5
Product delivered within 15 days on the website, received in 48 hours. This in no way hinders the use of the product, which is very effective for what is expected of it. But given its price, we expect it to be perfect.
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A
Rating: 5 out of 5
I find it regrettable that, as the official after-sales service for Reber in France and the Benelux countries, you supply operating instructions that do not correspond to the product purchased. After two calls to the customer service department, I received a sheet that corresponded roughly to the machine, but in no way resembled the instructions issued by the manufacturer."
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A
Rating: 5 out of 5
Very good site, you can find everything. Always fast delivery. Good quality. No complaints
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A
Rating: 5 out of 5
Product conforms to my expectations.
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A
Rating: 5 out of 5
Very good site I recommend Customer service very responsive nothing to complain continue like this
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A
Rating: 5 out of 5
A few comments taken into consideration. Very good relationship and excellent purchase. Very satisfied.
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A
Rating: 5 out of 5
Fast delivery and goods in perfect condition.
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A
Rating: 5 out of 5
Thank you for your responsiveness H. Savoyen
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A
Rating: 5 out of 5
An extensive catalog, attractive prices, fast and efficient order preparation and shipping, a model of its kind, well done Top Press.
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A
Rating: 5 out of 5
relatively long time between order and delivery ..... 2 months
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A
Rating: 5 out of 5
Very satisfied I will talk about it around me thank you soon for other orders Cordially
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A
Rating: 5 out of 5
Serious company, well-stocked catalog, you can find everything, very good
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A
Rating: 5 out of 5
Good product. Fast and reliable delivery.
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A
Rating: 5 out of 5
very satisfied . Order received quickly, conforms to my request.
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A
Rating: 5 out of 5
very good value for money
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A
Rating: 5 out of 5
fine
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A
Rating: 1 out of 5
The problem is that the product (jar) arrived broken. It has been returned to you. I think that you must not let go of the customer, who is dependent on the product being returned. You need to keep tracking the product so that the customer doesn't have to wait for your service provider's goodwill. In this way, the return will be made as quickly as possible so that you can satisfy your customer's purchase. I think
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Response from tompress.com
Hello, You did the right thing by refusing the merchandise broken in transit. The return is expected in our warehouses and we will take the necessary action as soon as we receive it. Best regards.
A
Rating: 5 out of 5
high quality products and very fast delivery
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A
Rating: 5 out of 5
There was a small error on the dispatched order but the customer service is so efficient that it makes up for it. Very satisfied with the service and the products.
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A
Rating: 5 out of 5
I appreciated the speed of delivery. Ordered on Monday and delivered on Tuesday.
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A
Rating: 5 out of 5
Order prepared and delivered very quickly.
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A
Rating: 5 out of 5
Fast, trouble-free notification of delivery
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A
Rating: 5 out of 5
Delivery took a long time because the Belgian post office was on strike.
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A
Rating: 5 out of 5
Perfect to have added the relay points in delivery...it really avoids being stuck or running after an unknown deliveryman...
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