The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
To pay a service for my order to arrive the next morning and for it to arrive only 2 days later, no thank you. What's more, it's up to me to ask for a refund, even though I paid Tom Press. You're quick to solve problems. One last thing: I'm not satisfied with your products, which are far from top-notch.
Translated reviews
Response from tompress.com
Hello, an SAV file has been opened following Chronopost's late delivery. We have opened the claim and will keep you informed. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Ras, everything went well.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
I'm still waiting for the 2nd part of the order, which I was hoping would arrive at least by 31/01!!!! Could I know if it should arrive soon ? ( it's an oyster hold)
Translated reviews
Response from tompress.com
Hello, please contact our customer service department on 05 63 71 44 99 or [email protected]. No change reported, you should receive it before the end of the month. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
I never received the order !!!!!
Translated reviews
V
Verifizierter Käufer
Rating: 1 out of 5
I ordered and paid for the goods at the beginning of December, but still haven't received them! I am very dissatisfied with the delivery service...
Translated reviews
V
verified buyer
Rating: 1 out of 5
I am still waiting for my goods to arrive. It has been 6 weeks. I have left several email messages. Can someone please tell me when my goods will arrive. I am feeling like I have been scammed.
Response from tompress.com
Hello, Your order is on the road : https://www.laposte.fr/outils/suivre-vos-envois?code=EY644552692FR. Best regards.
A
Acheteur vérifié
Rating: 1 out of 5
I've been waiting for the .... device for over 2 weeks now and you haven't been able to give me any precise news.
Translated reviews
Response from tompress.com
Hello, you can track your package at the following link: https://www.laposte.fr/outils/suivre-vos-envois?code=cb547679880fr Best regards.
A
Acheteur vérifié
Rating: 1 out of 5
Still no order as of today's date 26/11/2020
Translated reviews
Response from tompress.com
Hello, your parcel has been shipped and you can track it here: https://www.laposte.fr/outils/suivre-vos-envois?code=cb547983209fr Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Hello, Before sending your satisfaction survey, it would be better to know if the order has been delivered. In fact, since I placed the order on November 4, I've had no news from you or from the delivery tracking system.
I can assure you that I am very disappointed. Sincerely
Translated reviews
Response from tompress.com
Hello, La Poste has just returned the parcel to us on the grounds that it was not collected within 10 days. Please contact our customer service department on 05 63 71 44 99 with code 25798. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
To date, I have received nothing. Thank you very much.
Translated reviews
Response from tompress.com
Hello, I see a delivery made on the tracking of your package. Parcel left on 13/11 and delivered yesterday. Please rectify. Kind regards.
A
Acheteur Vérifié
Rating: 1 out of 5
NOT YET RECEIVED THE COLI
Translated reviews
Response from tompress.com
Hello, the parcel has been available at the relay point since 15/10: https://www.laposte.fr/outils/suivre-vos-envois?code=2V02073514033. Best regards.
V
Verifizierter Käufer
Rating: 1 out of 5
Goods could be better described, with detailed pictures. Delivery time was far too long. Feedback on the return shipment is still pending. Messages in German would also be very helpful. Not everyone speaks French.
Translated reviews
Response from tompress.com
Hello, I see the emails in German. We will see to improve the photos of the grater. Kind regards.
A
Acheteur Vérifié
Rating: 1 out of 5
delay far too long could not try received after tomato season too bad
Translated reviews
Response from tompress.com
Hello, Our apologies, we are doing our best to reduce the restocking time. Kind regards.
A
Acheteur Vérifié
Rating: 1 out of 5
poorly packaged goods, I thought there were 4 broken pots but in fact 8, disappointed!
Translated reviews
Response from tompress.com
Hello, Our apologies, I'm reporting the 8 jars to update the current SAV file, please remember to send the items requested on 06/10. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Problem when ordering, they don't say they're not in stock, then the deliveryman doesn't know how to use a doorbell or takes the wrong street. The 3rd time, the parcel is damaged.
Translated reviews
Response from tompress.com
Hello, we're sorry for the delay in delivery. You can check the availability of items in real time on the site directly on the product sheet, you will then find them on the order confirmation. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Very friendly secretaries, but lousy service
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
Bad, disappointing packaging, return to sender
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
sorry but I still haven't received my order!
Translated reviews
Response from tompress.com
Hello, I see that the parcel was delivered yesterday. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Still not received.....
Translated reviews
Response from tompress.com
Hello, Our after-sales service has just taken note of your parcel which left on 24/08. A non-delivery claim will be opened with the postal services. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
For the moment I can only assess the delivery, which was totally unsatisfactory as it was delivered 700 km from my home, and the customer service, which wasn't much better as Colissimo and Tompress were both blaming each other. What's more, a copy of the complaint e-mail should have been sent to me, but I haven't received anything.
Translated reviews
Response from tompress.com
Hello, the parcel was indeed misdirected, the claim is in progress under the reference 35956675. Yours sincerely
A
Acheteur Vérifié
Rating: 1 out of 5
Indicates on the site that the product is available and in stock. However it arrives 2 months after the order and customer service is absent.
Translated reviews
C
compratore verificato
Rating: 1 out of 5
you are a disaster! you send broken goods without checking and expect the customer to bear the cost of reshipment because it's broken?!?! it doesn't end there
Translated reviews
C
compratore verificato
Rating: 1 out of 5
As far as I am concerned you are unreliable with zero seriousness! You sent me a broken vinegar pot as pictured and it did not break in transit but was shipped already in that condition!!! You also expect the customer to pay for the shipping!!! It does not end here not so much for the money but I will report you on all forums and to the consumer association!
Translated reviews
Response from tompress.com
Good morning, we are sorry that the item arrived damaged and have offered you a refund by calculating the extent of the damage. For the return, however, it is specified in the General Conditions of Sale that the return is always the responsibility of the customer. We are available for any other needs. CUSTOMER SERVICE TOMPRESS ITALIA
A
Acheteur Vérifié
Rating: 1 out of 5
Undelivered
Translated reviews
Response from tompress.com
Hello, The parcel is being returned to sender because Chronopost has reported an anomaly identified on the postal code or recipient's address. As soon as we receive the return, the refund will be processed. Best regards.
C
compratore verificato
Rating: 1 out of 5
My experience is not good , the goods after 15 days has not yet arrived and the service is poor , the delay is due to the Italian courier but from the company only an email saying it is a week that I solicit him "... still have not received the goods ... you do you!"
Translated reviews
Response from tompress.com
Good morning, as already explained by email, there was a misunderstanding with the delivery that we are trying to resolve as soon as possible. The situation is being monitored constantly to resolve the problem as soon as possible. We will be careful to continue to resolve the problem as soon as possible. CUSTOMER SERVICE TOMPRESS ITALIA
A
Acheteur Vérifié
Rating: 1 out of 5
No parcel received to date !!!
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
O zero
Translated reviews
Response from tompress.com
Hello, your parcel has been delivered to La Poste, it is currently on its way. Yours faithfully
A
Acheteur Vérifié
Rating: 1 out of 5
Not happy with either the merchandise purchased or the disastrous customer service: - The product is not correctly described in its technical aspects and when I receive the product it cannot be used at more than 220 degrees. For a Socca dish that has to go into a wood-fired oven, this is annoying. Customer service doesn't want to pay the return postage. For a pro site, this is really bad.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
Delivery error (cf. e-mail sent on June 2, 2020 at 18:39 with subject Capsules received Invoice FX531821").
Translated reviews
V
verified buyer
Rating: 1 out of 5
initially it looks very sturdy. the grip it made with very luxurious material, soft to touch. however when i put egg mixture to cook. it started to stick to it. I had to put lot if oil in order to move and roll the egg.
the quality does not justify the price. very disappointing.
Response from tompress.com
Hello, even non-stick, a little bit of fat makes it easier to roll, especially when the pan is hot. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
I'm going to evaluate what, I haven't received anything yet.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
order placed at the beginning of april still not delivered so not satisfied with tompress
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
I still haven't received my order!!!!!!
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
I'll be able to evaluate the product when I finally receive my order...
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
No lead time
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
Nothing received to date ...
Please check if the shipment has been made ...
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
bonjour je ne peux point juger car je n'ai toujours pas reçu le produit ,soit c'est la poste qui bloge le colis , ou vous n'avez pas mis la bonne adresse A+
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
Still nothing received to date May 4, 2020
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
Claims in progress, incomplete delivery...
Translated reviews
Response from tompress.com
Hello, I'm working on it. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Hello, to date I have not received the order.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Italiano 
Deutsch 
Nederlands 