The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Hello, Your order is being returned to us, a file has been opened with our after-sales service. You can contact them to find out the details of the shipment. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Delay far too long, order placed over 2 weeks ago and still not received.
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Response from tompress.com
Hello, you have ordered an item that is unfortunately unavailable. The restocking is in progress, we do our best to shorten this delay as much as possible. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Hello, I'm sorry but we still haven't received our parcel. Kind regards.
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Response from tompress.com
Hello, the tracking of your package indicates that it has been delivered against signature since 02/12/2017. I invite you to verify and change the rating assigned. Best regards.
V
Verifizierter Käufer
Rating: 1 out of 5
Paid in advance, did not receive the goods. Then no reply to my email asking where the goods were, but asking for an evaluation. Many thanks
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Response from tompress.com
Hello, your order was returned on 30/11/2017 because you were not present during delivery and the package was not removed within 10 days. Our after sales service has sent you an email to contact us. Regards.
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Acheteur Vérifié
Rating: 1 out of 5
very unhappy with this item, impossible to clean, the pan is rusty. I thought the quality was top notch. I will not buy anything from this site again, I do not recommend this site.
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Response from tompress.com
Hello, the frying pan is made of black sheet metal and should be washed and dried immediately after use and greased before storage. It is made entirely of steel, and you can find all the advice you need here: https://www.tompress.com/A-10002828-apprivoiser-sa-poele-en-fer-avec-elise.aspx. I'll let you modify or complete your review. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Very bad customer service. 2 weeks and still nothing. I have to evaluate the product, without having received it??? Fucking bullshit
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Response from tompress.com
Hello, Your order left on 10/11/2017, it is noted delivered on 21/11/2017, it seems that customs clearance took time. I invite you to make the modification of your notice concerning us. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
It's difficult to give an opinion on an order that still hasn't been delivered. In any case, I'm disappointed.
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Response from tompress.com
Hello, the French fry cutter is being restocked and will be shipped shortly. Best regards.
V
Verifizierter Käufer
Rating: 1 out of 5
Long delivery times, poor quality at completely overpriced prices. Very limited and lengthy exchange options.
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Acheteur Vérifié
Rating: 1 out of 5
Hello the parcel arrived broken and still no news about the next delivery.
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Response from tompress.com
Hello, Following e-mail exchanges with our after-sales service and yesterday's telephone call, a refund will be made as soon as the parcel is returned to our warehouses. Best regards
V
Verifizierter Käufer
Rating: 1 out of 5
25.9. ordered and paid until 09.10. not delivered great performance
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Response from tompress.com
Hello, We apologize for this inconvenience, we have filed a complaint with the postal services to find out the details of this routing. Yours sincerely
V
Verifizierter Käufer
Rating: 1 out of 5
I would like to rate it mja, but so far (3.10.) has not been delivered or does it come with the stagecoach, because it is not 48 hours delivery time, but 480?
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Response from tompress.com
Hello, it seems that the postal services are having difficulty delivering to you, you can approve details at the following link: https://www.laposte.fr/particulier/outils/de/ein-paket-verfolgen?codeCB257934297DE We will open a claim to process your package. We apologize for this inconvenience. Yours sincerely
A
Acheteur Vérifié
Rating: 1 out of 5
As I still haven't received my order, I can't judge the merchandise. On the other hand, I'm waiting to see whether customer service will be up to scratch if my order doesn't arrive. In any case, as far as delivery is concerned, I find the post office's service pathetic. Cdt.
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Response from tompress.com
Hello, I hope you will be satisfied with our service. As agreed, the replacement has gone, and I see that you have been delivered today. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
I still haven't received my delivery...
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Response from tompress.com
Hello, what happened? Please let us know the details of this delivery. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
2 massive stainless steel plancha ordered, delivered in a single thin cardboard box, the result: totally damaged and scratched. i was told that i should have checked the parcel on delivery and therefore that the insurance doesn't work. thank you and well done tom press.
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Response from tompress.com
Hello, You have indeed neglected to check your parcel. We have made you a commercial proposal and you have refused it. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Still nothing received
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Response from tompress.com
Hello, We have received your order and thank you for it. Your order includes an item that is not available in stock. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
You want to know what's in the catalog when it arrives. The headings are varied and arouse curiosity. I'm a small customer and you take a particular interest in me when a product is missing.
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Response from tompress.com
Hello, It's a pity you gave us a bad rating, I think it's a mistake and I invite you to change your rating. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
I placed and paid for an order on 15/08. It's still on hold and I've had no news about the reason for the blockage or the estimated delivery time. We're a long way from delivery within 48 hours.
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Acheteur Vérifié
Rating: 1 out of 5
nothing received to date
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A
Acheteur Vérifié
Rating: 1 out of 5
I can't evaluate the product, as I still haven't received it. I'm in a rural area in the south of Belgium, but I'm still surprised that it hasn't been delivered yet....
I will reply to the review once the product has been delivered Kind regards etienne Godts
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Response from tompress.com
Hello, the tracking of the parcel indicates it delivered, do not hesitate to share with us your impressions or to change the attribution of note. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
It's July 20 and the order still hasn't been delivered. No information, no reviews ... and you ask me to evaluate your services?
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Response from tompress.com
Hello, Your package was indeed shipped on 11/07/2017, I am approaching the carrier to find out the routing details and will contact you later today. Best regards.
V
Verifizierter Käufer
Rating: 1 out of 5
I can not rate, because the stock, already paid stock has not arrived after 2 weeks if this is not done until 28.this, I resign from the purchase contract and demand my money back
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Response from tompress.com
Hello, thank you for your message, but I see that your package is left on the day of order and it has been delivered to you. Yours sincerely.
A
Acheteur Vérifié
Rating: 1 out of 5
Very unpleasant reception from the after-sales service as if the customer was responsible for the goods received damaged then different discourse between the different people we have to deal with I would not recommend this site, already the problem Sav is far from being resolved a problem on a product return to your charge Cordially
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Response from tompress.com
Hello, Did you note the breakage on the delivery slip? The file is open with our after-sales service and was waiting for photos which were not attached to your e-mail. Please send them to us to speed up processing.
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Acheteur vérifié
Rating: 1 out of 5
I can not give you my evaluation because to date I still have not received my package ....
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Response from tompress.com
Hello, Your parcel has arrived at your sorting center since 25/04/2017, your letter carrier should be presenting it to you shortly.
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Acheteur Vérifié
Rating: 1 out of 5
Hello.... I placed an order with you on April 10 and I can't reply as I haven't received my parcel yet. Thank you and happy Easter. Claudine
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Response from tompress.com
Hello, Your parcel left the same day, the tracking indicates that it arrived in Belgium. For further information, please contact our customer service department on +335 63 71 44 99 or [email protected].
V
Verifizierter Käufer
Rating: 1 out of 5
Frame was only shrink-wrapped in plastic, no cardboard, no protection, arrived bent
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Response from tompress.com
Are you waiting for delivery? Feel free to contact our service department.
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Acheteur vérifié
Rating: 1 out of 5
I never received my article
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Response from tompress.com
The package was returned to us. Our after-sales service is in the process of re-sending it.
V
Verifizierter Käufer
Rating: 1 out of 5
Unfortunately, I have not yet received the goods I ordered. I therefore rate the delivery as unsatisfactory. In the order form, the cabbage slicer with crank is repeatedly advertised as available, but as a customer I have already been waiting for 3 weeks. If it is not delivered as soon as possible, I will withdraw from my purchase contract.
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Response from tompress.com
Unfortunately, the product is out of stock. Replenishment planned for the week of November 7th. Of course, if the time does not suit you, we can completely cancel the order and payment.
V
Verifizierter Käufer
Rating: 1 out of 5
Everything very bad Product not suitable for soft fruit Satisfaction guarantee is not given Customer service very poor
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Response from tompress.com
The corer is mainly intended for tomatoes, but if you attach a cone with finer holes to the front, you can also core red fruits such as blackberries, currants, etc. If the seeds are smaller than the 1.1 mm holes, they will inevitably be pressed through the sieve.
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Acheteur Vérifié
Rating: 1 out of 5
not satisfied, not delivered to date, my phone 0648378511
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Response from tompress.com
Hello, Your parcel left on 27/07/2016 and was delivered on 29/07/2016. We have tried to contact you, please do not hesitate to contact us at 05 63 71 44 99.
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Acheteur Vérifié
Rating: 1 out of 5
Very satisfied
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Response from tompress.com
It doesn't show ;-)
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Acheteur Vérifié
Rating: 1 out of 5
nuls I advise against this site an order of 80 euro the 06/08/16 and to date Wednesday, September 7 still not my article pars what a rat trap at 7 euro n'ais more in stock a customer service that assaults you errors of retranscription of the shipping address to the carrier all this having paid delivery 24 to 48 h mdr I have not yet received anything . and not the slightest excuse
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Response from tompress.com
We have offered to cancel the missing product on your order and ship it immediately...
V
Verifizierter Käufer
Rating: 1 out of 5
The article does not correspond to my order
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Response from tompress.com
In this case you can cancel your order. You have a fourteen-day right of withdrawal.
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Acheteur Vérifié
Rating: 1 out of 5
It's not enough to look good I thought I could trust this service provider Today I received a parcel of jars the perfect out of 24 pieces 6 are broken the deliveryman didn't give me time to open my parcel tompress replied that I lacked professionalism Sending glass jars in a cardboard box too large and without blocking them with dividers Who's the amateur?
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