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N
Rating: 1 out of 5
waited more than 1 month to be told that I will not receive my order
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 559 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
1 star review
Reset filtersJ
Rating: 1 out of 5
FOR 9.00 € I was hoping for the complete catalog. I only received a booklet of a few pages.
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G
Rating: 1 out of 5
Super satisfied
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T
Rating: 1 out of 5
I can no longer connect to my account. Please review your site.
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P
Rating: 1 out of 5
Damaged order and terrible customer service
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C
Rating: 1 out of 5
Order placed on 23/09 Received on 18/11 Really crazy received several emails they were always missing an item to send the order while the ordered items were in stock on their site This must be what it feels like to be led on Really unhappy with this experience 2 and a half months to receive this order is crazy
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O
Rating: 1 out of 5
I was very disappointed with the non-compliant delivery of the non-refrigerated sausages "this remains a DISASTER" I inquired with the veterinary services and this type of product must be kept at 0 +4° even if they are in brine despite the call to tompress they do not understand it and are rather brief, in view of this brief response I strongly advise against tompress
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D
Rating: 1 out of 5
I ordered a batch of two oil seals, I received 3 batches all taken and a part order for Reber 22 grinder, not the right one
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N
Rating: 1 out of 5
Received marble slab broken
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D
Rating: 1 out of 5
Satisfied with my order.
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I
Rating: 1 out of 5
Since June, it's been a bit long to receive the products.
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I
Rating: 1 out of 5
I received the broken pot, I only opened it on the weekend (when I could) and I was told that I had exceeded the 72 hours of the General Conditions, so what can I say
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J
Rating: 1 out of 5
2 months of waiting...not professional
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M
Rating: 1 out of 5
Way too long, several months. When the item finally arrived, it was missing 1 screw. Not serious.
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P
Rating: 1 out of 5
Very good service, the package arrived on the exact day. Congratulations to the whole team, and Happy New Year.
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N
Rating: 1 out of 5
Missing product No information on order tracking Disappointing phone reception
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B
Rating: 1 out of 5
And the smoking grid was also missing
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K
Rating: 1 out of 5
Poorly packaged products. The grinder arrived with broken parts. In the rush of the delivery, I didn't have time to examine everything unfortunately Tom is not taking care of the return and only sends back one part.
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L
Rating: 1 out of 5
Order arrived 2 months late ...
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S
Rating: 1 out of 5
I ordered sheep intestines and instead, I received a book. They swapped my order with another customer. I called on the same day of delivery. I was supposed to be called back and refunded, and to this day nothing at all. I am still waiting. I hope to hear news soon as well as my refund.
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M
Rating: 1 out of 5
In your photo, the gasket kit consists of two packaged gaskets. I received a single unwrapped gasket, marked, twisted, in a large box. Normally, we change the set of gaskets.
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D
Rating: 1 out of 5
Product arrived broken. Returned to the delivery person. No replacement to date and especially no response to the phone number indicated by Tompress!...
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J
Rating: 1 out of 5
I am missing 2 grids, plus the bag of sawdust to complete the order for the smoker. Still haven't received what I'm missing!
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D
Rating: 1 out of 5
Unacceptable delays!
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S
Rating: 1 out of 5
Delivery delayed
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M
Rating: 1 out of 5
catastrophic delays
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E
Rating: 1 out of 5
Deliveries several months after the order
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J
Rating: 1 out of 5
I only received part of my order
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D
Rating: 1 out of 5
Order placed in mid-September since ..... no news, and of course: NOTHING received
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M
Rating: 1 out of 5
Very long delivery time
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P
Rating: 1 out of 5
I order a product that is in stock, I send the payment and I'm told that it is not in stock due to a lack of parts, why not, but don't say that it is in stock and I have been waiting for 3 weeks with no news, and yet I have always ordered from Tompress, it's really a shame, I am very disappointed.
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J
Rating: 1 out of 5
The split scourtin is unusable, as it has melted over a quarter of the surface.
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E
Rating: 1 out of 5
I am waiting for the refund of the shipping costs because my package took a week to arrive instead of 48h. Thank you
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E
Rating: 1 out of 5
I received the Reber 600w spiny in insufficient packaging and the electrical box was exploded. Customer service did not make a commercial gesture, I paid fully for its replacement.
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M
Rating: 1 out of 5
The thorny one purchased is unusable. It falls apart as soon as you try to turn the crank and the attachment to the work surface does not hold. 90 euros thrown in the trash.
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A
Rating: 1 out of 5
I received a non-compliant part because no dimension of the object was present in the catalog. I requested an exchange by email and no one bothered to respond. I am very angry.
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M
Rating: 1 out of 5
I did not receive the delivery code so the package waited at the post office for almost a week before I picked it up and despite my prior call to ensure that the color was correct and the information noted again in the order comments, the color received was not the right one…
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M
Rating: 1 out of 5
The part has a defect and I can't reach you by phone
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J
Rating: 1 out of 5
Deadlines not respected, order still not complete after 4 months
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C
Rating: 1 out of 5
I had chosen Colissimo home delivery and the product was ultimately shipped by Geodis and was not delivered to my home. On the package tracking, the item was marked as delivered while I still had to pick up the pallet at a drop-off point, without being informed.
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