The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
I was very disappointed with the non-compliant delivery of the non-refrigerated sausages "this remains a DISASTER" I inquired with the veterinary services and this type of product must be kept at 0 +4° even if they are in brine despite the call to tompress they do not understand it and are rather brief, in view of this brief response I strongly advise against tompress
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Daniel B.
Rating: 1 out of 5
following a purchase from 14/11/2025
I ordered a batch of two oil seals, I received 3 batches all taken and a part order for Reber 22 grinder, not the right one
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Nathalie P.
Rating: 1 out of 5
following a purchase from 01/12/2025
Received marble slab broken
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Denis F.
Rating: 1 out of 5
following a purchase from 23/11/2025
Satisfied with my order.
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isabelle L.
Rating: 1 out of 5
following a purchase from 08/06/2025
Since June, it's been a bit long to receive the products.
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IANNONE P.
Rating: 1 out of 5
following a purchase from 20/11/2025
I received the broken pot, I only opened it on the weekend (when I could) and I was told that I had exceeded the 72 hours of the General Conditions, so what can I say
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Julie G.
Rating: 1 out of 5
following a purchase from 23/09/2025
2 months of waiting...not professional
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manolette A.
Rating: 1 out of 5
following a purchase from 22/06/2025
Way too long, several months. When the item finally arrived, it was missing 1 screw. Not serious.
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PIERRE M.
Rating: 1 out of 5
following a purchase from 20/11/2025
Very good service, the package arrived on the exact day. Congratulations to the whole team, and Happy New Year.
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NICOT M.
Rating: 1 out of 5
following a purchase from 05/10/2025
Missing product No information on order tracking Disappointing phone reception
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Bruno D.
Rating: 1 out of 5
following a purchase from 05/11/2025
And the smoking grid was also missing
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Kevin A.
Rating: 1 out of 5
following a purchase from 05/11/2025
Poorly packaged products. The grinder arrived with broken parts. In the rush of the delivery, I didn't have time to examine everything unfortunately Tom is not taking care of the return and only sends back one part.
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La Vie à Barand L.
Rating: 1 out of 5
following a purchase from 01/09/2025
Order arrived 2 months late ...
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Samira B.
Rating: 1 out of 5
following a purchase from 02/11/2025
I ordered sheep intestines and instead, I received a book. They swapped my order with another customer. I called on the same day of delivery. I was supposed to be called back and refunded, and to this day nothing at all. I am still waiting. I hope to hear news soon as well as my refund.
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Michel B.
Rating: 1 out of 5
following a purchase from 23/10/2025
In your photo, the gasket kit consists of two packaged gaskets. I received a single unwrapped gasket, marked, twisted, in a large box. Normally, we change the set of gaskets.
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Daniel G.
Rating: 1 out of 5
following a purchase from 08/10/2025
Product arrived broken. Returned to the delivery person. No replacement to date and especially no response to the phone number indicated by Tompress!...
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jean michel B.
Rating: 1 out of 5
following a purchase from 21/10/2025
I am missing 2 grids, plus the bag of sawdust to complete the order for the smoker. Still haven't received what I'm missing!
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DIDIER C.
Rating: 1 out of 5
following a purchase from 21/10/2025
Unacceptable delays!
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Serge G.
Rating: 1 out of 5
following a purchase from 27/08/2025
Delivery delayed
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michel J.
Rating: 1 out of 5
following a purchase from 14/10/2025
catastrophic delays
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Emmanuel R.
Rating: 1 out of 5
following a purchase from 06/08/2025
Deliveries several months after the order
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jean-françois C.
Rating: 1 out of 5
following a purchase from 25/09/2025
I only received part of my order
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Dominique B.
Rating: 1 out of 5
following a purchase from 15/09/2025
Order placed in mid-September since ..... no news, and of course: NOTHING received
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Marie B.
Rating: 1 out of 5
following a purchase from 03/06/2025
Very long delivery time
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Patrick L.
Rating: 1 out of 5
following a purchase from 27/08/2025
I order a product that is in stock, I send the payment and I'm told that it is not in stock due to a lack of parts, why not, but don't say that it is in stock and I have been waiting for 3 weeks with no news, and yet I have always ordered from Tompress, it's really a shame, I am very disappointed.
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J-F L.
Rating: 1 out of 5
following a purchase from 09/09/2025
The split scourtin is unusable, as it has melted over a quarter of the surface.
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Emilie R.
Rating: 1 out of 5
following a purchase from 01/09/2025
I am waiting for the refund of the shipping costs because my package took a week to arrive instead of 48h. Thank you
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ELIE J.
Rating: 1 out of 5
following a purchase from 28/08/2025
I received the Reber 600w spiny in insufficient packaging and the electrical box was exploded. Customer service did not make a commercial gesture, I paid fully for its replacement.
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MARTHE S.
Rating: 1 out of 5
following a purchase from 27/08/2025
The thorny one purchased is unusable. It falls apart as soon as you try to turn the crank and the attachment to the work surface does not hold. 90 euros thrown in the trash.
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Alain B.
Rating: 1 out of 5
following a purchase from 31/08/2025
I received a non-compliant part because no dimension of the object was present in the catalog. I requested an exchange by email and no one bothered to respond. I am very angry.
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Melanie B.
Rating: 1 out of 5
following a purchase from 28/08/2025
I did not receive the delivery code so the package waited at the post office for almost a week before I picked it up and despite my prior call to ensure that the color was correct and the information noted again in the order comments, the color received was not the right one…
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Marie Christine L.
Rating: 1 out of 5
following a purchase from 22/08/2025
The part has a defect and I can't reach you by phone
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Jean-Marc M.
Rating: 1 out of 5
following a purchase from 06/05/2025
Deadlines not respected, order still not complete after 4 months
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Catherine W.
Rating: 1 out of 5
following a purchase from 26/08/2025
I had chosen Colissimo home delivery and the product was ultimately shipped by Geodis and was not delivered to my home. On the package tracking, the item was marked as delivered while I still had to pick up the pallet at a drop-off point, without being informed.
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Jean Claude D.
Rating: 1 out of 5
following a purchase from 26/08/2025
Hello, we received the order but there is a broken container. We reported the defect but have received no response from you.
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MYRIAM G.
Rating: 1 out of 5
following a purchase from 24/07/2025
I ordered 3 lots of 20 capsules for my future bottles of tomato sauce. When using them, I opened 2 lots, and I could only use 7 or 8 out of 40 in the end, because all the others were "spinning in the void", without locking onto the thread to close hermetically, and without me forcing it specially. Customer service tells me that it is a misuse on my part, that I tightened them too much. Problem with 33 capsules out of 40... Excuse me, but the capsules are new and are supposed to be tightened minimally to be hermetic. I bought smaller-sized capsules elsewhere, and they tighten very well. So, not a successful purchase for me.
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Nicolas A.
Rating: 1 out of 5
following a purchase from 21/08/2025
The plate is functional but it warps when placed on the gas barbecue grill... I don't understand what this is due to.
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Alexandra B.
Rating: 1 out of 5
following a purchase from 23/08/2025
Stove that doesn't work. I've been waiting a week for a response from customer service. As a professional, I am stuck and I keep waiting waiting waiting
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Elise D.
Rating: 1 out of 5
following a purchase from 09/08/2025
I ordered 6 airtight food containers, 3 lids arrived completely broken! This is disappointing given the price
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Laurent B.
Rating: 1 out of 5
following a purchase from 22/07/2025
Hello, we bought a pantry. Our experience with Tom Press is inconclusive. Regarding the product, the anti-insect mesh has too wide openings that let in gnats, so we are disappointed with the product. We will have to return it to modify the mesh of the pantry. On the other hand, we were delivered a month after placing the order, whereas the delivery is supposed to be fast... I want to point out that the customer service representative is very respectful and attentive. Best regards, Laurent Breton
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