The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
The delivery time was more than 4 weeks and the product is not the right one.
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Response from tompress.com
Hello Mrs Saugeot,
Please contact our sales department on: 05 63 71 44 99 or our after-sales service ([email protected]).
Thank you for your confidence.
O
Olivier K.
Rating: 1 out of 5
following a purchase from 29/08/2024
Bought a REBER 22 meat grinder, which is badly tinned and pitted with rust. Response from Tom Press, without the slightest request for clarification: it's because I didn't dry and oil it.
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philippe P.
Rating: 1 out of 5
following a purchase from 03/12/2024
bonjour le pas de vis ne va pas vous avez mis un pas de vis de Reber 22 ref 8013152470401
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Evelyne K.
Rating: 1 out of 5
following a purchase from 03/12/2024
The vegetable mill I ordered is just unusable, a catastrophe...
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Response from tompress.com
Hello,
We take note of your comment, but could you give us a little more explanation? Please contact our sales department on 05 63 71 44 99.
Best regards.
B
Bruno J.
Rating: 1 out of 5
following a purchase from 30/11/2024
Parcel sent to a relay point, the post office, which could not receive it because of its size. Treasure hunt for two weeks due to various changes in delivery location. The parcel is finally back with TOMPRESS.
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FREDERIC B.
Rating: 1 out of 5
following a purchase from 20/11/2024
I didn't get the right hoses
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Response from tompress.com
Hello,
The SAV file has been opened and the problem is on the way to being resolved.
Thank you for your confidence.
Best regards.
I
Iris M.
Rating: 1 out of 5
following a purchase from 17/11/2024
Defective order. Tompress did not take care of my purchase. Fortunately, I collected the product from the carrier and checked it on the spot. Waiting for their reply.
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Michele B.
Rating: 1 out of 5
following a purchase from 04/11/2024
I did receive my parcel, but it was missing a strap and a deformed strap on one of the jars, so I had to make a complaint and I haven't heard anything since.
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Response from tompress.com
Hello Mrs. Bindler,
We have proceeded with the refund of the damaged product.
Best regards.
J
JOCELYNE P.
Rating: 1 out of 5
following a purchase from 15/11/2024
Casserole arrived slightly dented One of the handles is only half-fixed
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Response from tompress.com
Hello,
Thank you for your message. Don't hesitate to contact us by email: [email protected] or by phone 05 63 71 44 99.
A
Anne P.
Rating: 1 out of 5
following a purchase from 17/11/2024
I bought an Emile Henry bread mould for 50 euros, which arrived broken and unprotected in its packaging. I immediately sent the photos to Tompress after-sales service and despite a reminder I've had no news from their customer service for 1 week.
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Response from tompress.com
Hello and thank you.
Your request has been taken into account and the necessary steps have been taken.
Best regards.
C
Catherine L.
Rating: 1 out of 5
following a purchase from 07/11/2024
I ordered a small press today because it was on sale, it's not great for the price, I'm a bit disappointed.
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Response from tompress.com
Hello Catherine, thank you for your review of our site. We are sorry that your experience with our promotional wine press did not live up to your expectations. We take your feedback into account and will make sure to improve our offers in order to fully satisfy you in the future.
A
Arlette B.
Rating: 1 out of 5
following a purchase from 04/11/2024
I ordered a blue vinaigrette and on receipt it was grey. Easy to sell like that!!! Of course, nothing had been reported to me...
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Response from tompress.com
Hello Arlette, I'm sorry to hear that you had a bad experience with your order of blue vinegar on our site. We take the quality control of our products very seriously and apologize for this incident. We will do our utmost to rectify the situation as quickly as possible. We hope you will continue to place your trust in us, and remain at your disposal should you require any further assistance. Sincerely, The Tompress.com team
A
Aurore L.
Rating: 1 out of 5
following a purchase from 30/07/2024
staff who know nothing to the point of telling me I have the wrong number, what a shame! I cancelled my order and never received the product, which was out of stock for several months.
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Response from tompress.com
Hello Aurore, thank you for sharing your experience with our website tompress.com. We are sorry that you did not have a satisfactory experience with our staff. We take your feedback very seriously and will do everything we can to improve our service to provide you with the best shopping experience possible. Your satisfaction is our top priority. We look forward to serving you again in the future.
P
Patrick G.
Rating: 1 out of 5
following a purchase from 28/10/2024
No match at all
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Response from tompress.com
Hello Patrick, thank you for your review. We are sorry that our site did not meet your expectations. We appreciate your feedback and are constantly working to improve our customers' experience. Please let us know if you have any suggestions so that we can offer you a better service. Thank you again for your feedback. Sincerely, The Tompress.com team
J
Jean-Claude D.
Rating: 1 out of 5
following a purchase from 30/09/2024
THE NOTICE IS IN ENGLISH....impossible to get it in French....despite the kindness of the person on the phone it's still too bad !!!!!
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didier F.
Rating: 1 out of 5
following a purchase from 27/09/2024
bad product, it leaks
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Response from tompress.com
Thank you for your review Didier.
We are sorry that you were not completely satisfied with one of our books.
Did you remember to soak the tap in water for 1 day as recommended?
The Tompress.com team.
C
Cecile L.
Rating: 1 out of 5
following a purchase from 17/09/2024
Not at all the thermometers ordered... Lying about the merchandise...
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Response from tompress.com
Hello,
The thermometers you have ordered correspond to the description.
If this is not the case, please contact our after-sales service department by e-mail at [email protected].
Best regards,
TomPress
A
Anny D.
Rating: 1 out of 5
following a purchase from 06/08/2024
I received spices that were several months out of date and unusable.
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Response from tompress.com
Hello ,
If you have received expired products, this is obviously a mistake.
Please send us an e-mail with photos of the spices and the expiration date, as well as your invoice by e-mail to [email protected].
We'll do what's necessary.
We apologize again for this inconvenience.
TomPress
J
Julien L.
Rating: 1 out of 5
following a purchase from 29/06/2024
I didn't get the product I ordered, it was replaced by another one that I would never have bought. Thanks anyway for the 20% compensation.
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Response from tompress.com
Hello Julien, we're sorry for the inconvenience.
As you indicated, this is a change of range by our manufacturer.
We have of course offered you to keep the product with a discount, since apart from the aesthetic aspect its usefulness remains the same.
Enjoy your products.
See you soon on our site!
TomPress
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Laurence A.
Rating: 1 out of 5
following a purchase from 27/06/2024
Either a part is missing or it's poorly designed. My jars are floating
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Response from tompress.com
Hello ,
Depending on the model of jar, it is advisable, especially when there is a lot of space between them, to wedge cloths in the gaps between the jars or to wrap a tea towel around each glass.
This way, your preserves are well protected from each other and from the swirls of boiling water.
TomPress
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Anthony F.
Rating: 1 out of 5
following a purchase from 06/06/2024
Disappointed. Performances differ between the information on the website and that in the parcel. Burner power is very low compared to what is promised. The control knobs are wobbly and of very poor quality. However, the rest of the stove is of good quality. In conclusion, the price is 3X too high for the performance.
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Response from tompress.com
Dear Guest , we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
I'm still surprised by your answer concerning this burner, which is appreciated by our customers.
If you felt that the finish was too light, you could always send us a return or contact us when you received the product.
TomPress
M
MARIE D.
Rating: 1 out of 5
following a purchase from 18/03/2024
these devices do not work!
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
I hope that our telephone conversation was able to meet your expectations and provide you with the solution you were looking for.
We look forward to serving you again and providing you with a better experience.
M
MURIELLE C.
Rating: 1 out of 5
following a purchase from 25/01/2024
Damaged
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
During transportation, this kind of inconvenience can happen.
That's why we're available Monday to Friday from 09:00 to 18:00 by phone and e-mail, to help you resolve the situation.
Please do not hesitate to contact us as soon as you receive your parcel.
We look forward to serving you again and providing you with a better experience.
We remain at your disposal.
Yours sincerely
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
Disappointed with my order, I was missing one item out of all my purchases.
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If a product is missing from your order, please do not hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
TomPress
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DOMINIQUE M.
Rating: 1 out of 5
following a purchase from 26/02/2024
Perfect, just what I needed
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Response from tompress.com
Thank you very much for taking the time to give us your feedback. It's a pleasure to know that our customers are satisfied. Don't hesitate to visit us again!
A very pleasant day to you,
Tom Press
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CLAUDE H.
Rating: 1 out of 5
following a purchase from 07/03/2024
Hello ! I still haven't been able to find parts to adapt the herb burner with the vineo gas bottle holder (screw screw thread contrary to the screw threads commonly used in France!!!).
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Response from tompress.com
Hello Mr Hernandez
Since your message, we've had the pleasure of speaking by telephone.
I hope our advice has helped you find a solution.
Thank you for contacting us and giving our opinion, which we have appreciated and taken into account.
Thank you for contacting us and giving our opinion, which we have appreciated and taken into account.
Very nice day to you,
TomPress
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FREDERIC P.
Rating: 1 out of 5
following a purchase from 23/02/2024
Product, vacuum packing machine, arrived damaged. Returned in the same condition despite being taken care of by after-sales service. Request for refund made and obtained. Tom Press never again.
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Response from tompress.com
Hello,
The defective product was repaired and returned to you in working order.
You asked for a refund, which was given within the deadline.
We are sorry that your experience did not live up to your expectations.
TomPress
We're sorry your experience didn't live up to your expectations.
TomPress
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GRAZIELLA B.
Rating: 1 out of 5
following a purchase from 09/04/2024
Fast delivery. Perfect packaging. Top
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Response from tompress.com
Thank you very much for taking the time to give us your feedback. It's a pleasure to know that our customers are satisfied.
Don't hesitate to visit us again!
A very pleasant day to you,
TomPress
C
CHRISTIAN P.
Rating: 1 out of 5
following a purchase from 18/01/2024
despues de ver en youtube un video donde se muestra la exptracion de puree de castañas, compre la maquina y trate de procesarcastañas si resultados esto muy decepcionado .
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Response from tompress.com
Hello m porte
You can contact us by email so we can help you get the most out of your product and see together what difficulties you are encountering.
I wish you a good day.
TomPress
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PIERRE V.
Rating: 1 out of 5
following a purchase from 06/12/2023
tompress is an excellent trader as for your company of the guaranteed opinions, I do not think as much of it I did not place any order this year
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Response from tompress.com
Hello,
Thank you for your kind review of Tom Press. Société des Avis Garantis works well for us, the Tom Press company, and your rating is for Tom Press.
Please feel free to make this rating consistent with your comment.
We look forward to seeing you again on our site.
O
OLIVIER L.
Rating: 1 out of 5
following a purchase from 06/02/2024
Poor quality mincer If this is for beginners, watch out for the finger. The meat had great difficulty passing through the mincer. Then I tried to tighten it a little and it broke. Best regards.
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If you have any problems using your chopper, we'll be happy to help you by e-mail or phone Monday to Friday.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
TomPress
R
ROSE M.
Rating: 1 out of 5
following a purchase from 24/11/2023
Not the right product for a 2-month wait
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If the product does not correspond to your order, please do not hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
TomPress
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GERARD M.
Rating: 1 out of 5
following a purchase from 16/11/2023
Use of the item wrong in the description and the seller does not accept the return. Useless purchase and lost for me.
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
As our advisor told you on the phone, the product corresponds to the description.
If you have any special requirements, please do not hesitate to contact us in advance when placing your order.
We look forward to serving you again and providing you with a better experience.
A
ALAIN G.
Rating: 1 out of 5
following a purchase from 05/03/2024
Poor quality, warps when heated
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If the product has a fault, you can contact our customer service team as soon as possible, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
J
JEAN-CLAUDE D.
Rating: 1 out of 5
following a purchase from 25/03/2024
I received my order of juice bottles with a broken bottle. I reported this and was told that a bottle would be refunded, but to date I have received neither a refund nor a credit note. Demolin J-C 2 LD la Planchette 35190 Trimer [email protected]
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Response from tompress.com
Concerns another order, which was reimbursed on 21/03.
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MAURICE L.
Rating: 1 out of 5
following a purchase from 28/11/2023
I was not informed of the sales which took place immediately after my order, even though I placed it by telephone, and so I was unable to take advantage of them!
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your item was not promoted.
If this happens, please do not hesitate to contact our customer service department.
TomPress
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HENRI B.
Rating: 1 out of 5
following a purchase from 26/01/2024
Very average device, not professional at all
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If you are looking for a specific item and have any doubts about its use or quality, you can contact our customer service department by phone or e-mail from Monday to Friday.
We always do our best to advise you.
We look forward to serving you again and providing you with a better experience.
We wish you a pleasant day.
TomPress.
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ARIANE P.
Rating: 1 out of 5
following a purchase from 25/10/2023
unacceptable delivery times (over 6 months, no news from the site, impossible to obtain information, blocks the entire order even if some items are in stock)
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Response from tompress.com
Thank you for sharing your review of tompress.com,
Thank you for sharing your opinion on tompress.com
We apologize for the delay, which is beyond our control.
Please be assured that we are doing our best to improve product availability and will announce precise lead times as soon as we are aware of them.
Best regards.
TomPress
C
CATHERINE G.
Rating: 1 out of 5
following a purchase from 11/12/2023
The vinegar tap was missing
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If the product does not correspond to your order, or if a part is missing, please do not hesitate to contact our customer service team, Monday to Friday, by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
Product inversion can sometimes occur, although this is rare.
If the product doesn't match your order, don't hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
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