The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
I received my order of juice bottles with a broken bottle. I reported this and was told that a bottle would be refunded, but to date I have received neither a refund nor a credit note. Demolin J-C 2 LD la Planchette 35190 Trimer [email protected]
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Response from tompress.com
Concerns another order, which was reimbursed on 21/03.
M
Maurice L.
Rating: 1 out of 5
following a purchase from 28/11/2023
I was not informed of the sales which took place immediately after my order, even though I placed it by telephone, and so I was unable to take advantage of them!
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your item was not promoted.
If this happens, please do not hesitate to contact our customer service department.
TomPress
H
Henri B.
Rating: 1 out of 5
following a purchase from 26/01/2024
Very average device, not professional at all
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If you are looking for a specific item and have any doubts about its use or quality, you can contact our customer service department by phone or e-mail from Monday to Friday.
We always do our best to advise you.
We look forward to serving you again and providing you with a better experience.
We wish you a pleasant day.
TomPress.
A
Ariane P.
Rating: 1 out of 5
following a purchase from 25/10/2023
unacceptable delivery times (over 6 months, no news from the site, impossible to obtain information, blocks the entire order even if some items are in stock)
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Response from tompress.com
Thank you for sharing your review of tompress.com,
Thank you for sharing your opinion on tompress.com
We apologize for the delay, which is beyond our control.
Please be assured that we are doing our best to improve product availability and will announce precise lead times as soon as we are aware of them.
Best regards.
TomPress
C
Catherine G.
Rating: 1 out of 5
following a purchase from 11/12/2023
The vinegar tap was missing
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If the product does not correspond to your order, or if a part is missing, please do not hesitate to contact our customer service team, Monday to Friday, by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
Product inversion can sometimes occur, although this is rare.
If the product doesn't match your order, don't hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
thermometer not working. Obligation to provide proof with 2 other thermometers that the product does not work. UNPROFESSIONAL SERVICE
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
These verification requests are required by our manufacturer for the follow-up of your after-sales service.
Their purpose is to determine the cause of the problem as accurately as possible, and to find a solution for you as quickly as possible.
We look forward to serving you again and providing you with a better experience.
We remain at your disposal.
Yours sincerely
Tom Press
S
Socca R.
Rating: 1 out of 5
following a purchase from 19/12/2023
Still waiting for my purchase More than 2 months... Being a good and regular customer, I don't understand your way of proceeding.
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Response from tompress.com
Hello,
Thank you for your message.
We expect to restock your items within 1 to 2 weeks.
You will be informed of the departure of your order by email.
Thank you for your understanding.
We remain at your disposal.
Sincerely yours.
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
I ordered a part (blade extractor) for my Berkel HOME LINE 200 slicer but the part delivered does not correspond at all to my order. I called a week ago and I'm sure they'll do what's necessary to order the right part! As you can see on the picture the wording doesn't match the part!!!! I'm waiting and hoping I won't have to wait too long !!!
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Acheteur Vérifié
Rating: 1 out of 5
Hello, the parcel arrived well packed but dropped off at my neighbors, so they didn't open it. The bbq inside arrived scratched and some parts twisted. A scandal for a product of this price. Of course, it's easy for you to say that you have to open the parcel in front of the deliveryman. Who does that in 2023 when we know that delivery companies are overwhelmed. The law isn't always reality.
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A
Acheteur Vérifié
Rating: 1 out of 5
The dimensions do not match the ad. It is 38 x 35.
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Response from tompress.com
Hello, these are the outside dimensions indicated on the product sheet. If the product does not suit you, you can return it to us. Before doing so, please contact us by email at [email protected] or on 05 63 71 44 99.
V
Verified Buyer
Rating: 1 out of 5
Item that arrived is nothing like the photo from the website. He top section is a 1/4 of the height of the website one. I emailed asking if I was sent the wrong item by mistake. No one even replied to me
A
Acheteur Vérifié
Rating: 1 out of 5
Defective appliance appliance runs with the fruit requested from your services and still no news useless purchase since defective.
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Response from tompress.com
An after-sales dossier has been opened, and we have informed the manufacturer of the problem encountered. We are awaiting their reply. We will get back to you as soon as possible. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Purchase made in September 2022, received end of April 2023. No commercial gesture, what can I say.......
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Acheteur Vérifié
Rating: 1 out of 5
Not received
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Response from tompress.com
Hello, The carrier is having problems delivering your package. From the tracking, we can see that an access code at your home was blocking delivery. We have sent you the carrier's contact details to arrange a delivery date. Yours sincerely
A
Acheteur Vérifié
Rating: 1 out of 5
Undelivered goods to date
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Response from tompress.com
Hello, We shipped your package on 06/04/23. Your parcel has encountered a delivery problem with La Poste. We opened a claim on 12/04 with Colissimo in order to locate it. We will keep you informed of its whereabouts. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
I didn't receive my parcel, nobody called me.
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Response from tompress.com
Hello, Your parcel has been waiting for you at your collection point since 12/04/23. Yours faithfully
V
Verifizierter Käufer
Rating: 1 out of 5
Dear Tom Press Team, According to the following tracking link, the shipment from Geodis has not yet been delivered in Como. https://espace-client.geodis.com/services/destinataires/#/1GE9KLFLJQGP I would be grateful if you could inform me of the current whereabouts of this shipment. With kind regards, Juergen Moll
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Response from tompress.com
Good morning, I request that you first remove the link from your post. Then I notice that the tracking indicates a delivery. It will be updated as soon as the delivery date is accepted by the recipient of the parcel. With best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Hello, I bought sawdust. Very disappointed, the grind was much too big and impossible to light. I had to pass everything through a mason's sieve to get real sawdust worthy of the name. This will be my last purchase from TOMPRESS, which in my opinion offers a catalog of items that are far too diverse, and therefore cannot guarantee quality and conformity.
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Response from tompress.com
Hello, I'm sorry the sawdust isn't to your liking, it's advertised for a grain size of 1 to 2.8 mm. The difficulty in igniting it may be due to moisture, so don't hesitate to dry it out before use to make it burn more easily. You can heat it with a blowtorch before placing the glowing embers on it. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
I had to order an 8mm grate for a Reber chopper, although the product you sell was supposed to be equipped with one, but in the end it was fitted with a 6mm grate.
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Response from tompress.com
Hello, you are referring to model n°12, which has been delivered for a few months now with a 6 mm perforated grid. The description has been updated since the manufacturer's modification on our tompress.com website. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
I send a message to say that the 4 legs of my chopper are not the same height and ask for a refund to buy a better one. I'm told that the 4 legs have to be fixed and that if I get a refund it will be at a discount.... The product deserves a factory recall. You've lost a customer. Who was ready to buy a better product but will che
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Response from tompress.com
Hello, I'm sorry that the item you ordered is not to your liking. It is indeed intended that the item be fixed on a stand using the pre-punched feet. The conditions for returns are as follows: # new, unused product # product in original, undamaged packaging (cardboard and cushioning) /!
A
Acheteur Vérifié
Rating: 1 out of 5
Faulty machine, complicated soap!
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Response from tompress.com
Hello, I'm sorry that the item has broken down, the necessary steps have been taken and the refund is in progress. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Order placed and not received in full but paid on all. However staff always accessible on the phone we are waiting for the continuation of our delivery
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Response from tompress.com
Hello, As agreed, we will send you the rest of the order as soon as it is back in stock. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Cocotte very damaged, I am 67 years old and I trusted this company, more than disappointed. I can't put pictures because I don't know how to do it and I don't have anyone who can do it for me.
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Response from tompress.com
Hello, We apologize for this inconvenience. A file has been opened with our after-sales service, which is trying to offer you the best solution. It is true that with the impossibility of seeing the problem with the help of photos and that of returning the article to us, we can see no better than the gesture proposed on 28/02/2023. Yours sincerely
A
Acheteur Vérifié
Rating: 1 out of 5
1) The parcel was not delivered, I was notified by email of the non-delivery. I therefore went to collect it myself. 2) I phoned you to let you know and, above all, to express my dissatisfaction. I was literally told off by your receptionist, who told me that there was nothing he could do and that I'd just have to "sort it out with my letter carrier".
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Response from tompress.com
Hello, We are sorry that the delivery could not be made by the postal services on the date initially planned. Unfortunately, we do not have the power to force a delayed delivery by Colissimo and can only appeal to your understanding. We understand that you are disappointed by this response, but it was the only one we could give you in this specific case. No
A
Acheteur Vérifié
Rating: 1 out of 5
Pathetic... An order blocked for more than 2 months for a book in the process of being restocked. To limit shipping costs, the order is sent in a single shipment, even though the company has no way of knowing when it will be available again. The only way to be delivered is to cancel the order for the book... which I did after 2 months. And then, instead of just cancelling the book and shipping it back, I had to cancel the order.
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Response from tompress.com
Hello, Orders are sent out in a single shipment according to stock availability. We offer a real-time display of our stocks for each item on sale, so that you have all the information you need to make your purchase. Faced with the postponement of the reissue of this book, our advisors have offered you an alternative with a book available immediately a
A
Acheteur Vérifié
Rating: 1 out of 5
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Response from tompress.com
Hello, Please let us know how we can help you. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
No match at all
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Response from tompress.com
Hello, I invite you to contact our services directly in order to find the solution to your problem and give you complete satisfaction. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
delivery promised in 48 hours, parcel delivered after 5 days. Not great for food products. Very disappointed with the delivery method, which doesn't live up to its promises.
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Response from tompress.com
Hello, Our apologies for the delivery service taking longer than expected. Yours sincerely
A
Acheteur Vérifié
Rating: 1 out of 5
Very disappointed by the quality! The funnels are very poorly finished and the croque monsieur iron appears to be of very poor quality (to be tested).
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Response from tompress.com
Hello, We are sorry that you are not completely satisfied with the items you ordered. The fluted effect of the sausage funnels is perfectly in order. Please do not hesitate to contact us if you require any further information. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Shipment too late and delivery still pending...due to demonstrations ????? And to an incident suffered by the parcel ( according to chronopost)... lamentable from A to Z
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Acheteur Vérifié
Rating: 1 out of 5
Misleading item description, I asked to be reimbursed for the difference compared to other sellers (TomPress 25% more expensive) I was told no and that I could return the product if I wasn't happy.
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Response from tompress.com
Hello, Indeed, if the article does not suit you, you can return it, you just have to make the request by e-mail or via the site so that the code return and the modalities are communicated to you. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
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Response from tompress.com
Hello, Our after-sales service has been informed of this incident and is awaiting further information on how to deal with it. Please let us know as soon as possible. Please note reference 30151. Yours sincerely
A
Acheteur Vérifié
Rating: 1 out of 5
Unfortunately, I dropped the chopping board and it broke in two and is now unusable.
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Acheteur Vérifié
Rating: 1 out of 5
The cabinet arrived with one door handle missing, and the door magnets are of poor quality. In addition, there is a 3 mm gap between the door and the upright. The delivery was laborious, first of all, I didn't receive an email to let me know about the delivery, then on the second visit I was delivered at 7.40am in the dark, the carrier refused to take my chemi
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Response from tompress.com
Hello, We apologize for the inconvenience. The missing items were sent to you as soon as possible. We hope you will be fully satisfied with your next order. Best regards.
V
Verified Buyer
Rating: 1 out of 5
It's now 15 days since I placed an order and parcel stuck in customs. Was told to contact UK customs, phone number provided was no longer in use. No mention of having to pay import taxes when placing an order. Will not use them again.
Response from tompress.com
Hello, Unfortunately you are no longer part of Europe and must pay customs fees. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
I have been waiting for the rest of my order for over 2 months. My orders have been out of stock several times and a delay of several months is inconceivable.
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Response from tompress.com
Hello, Our apologies. Your advisor will contact you shortly to review the situation. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
The product description and use of the product is absolutely wrong. We cannot use it. Very disappointed!!!! This reinforces our decision not to order on the internet. Luckily it wasn't too expensive.
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Response from tompress.com
Hello, you have ordered a spare part for Porkert manual chopper n° 10-12. If you do not have this model, there is a good chance that the part is not compatible with your model. Kind regards.
A
Acheteur Vérifié
Rating: 1 out of 5
I bought it to make quince jelly. It's totally unsuitable for this purpose, and the filtration is completely useless and inadequate. Everything should be stated on your technical data sheet, to avoid any misunderstandings.
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Response from tompress.com
Hello, A cheesecloth would be useful and would allow you to filter more finely to suit your needs. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Hello I had to return an item that did not match, 15 days later still no news for refund.
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Response from tompress.com
Hello, We have received the returned item and confirmed the refund via e-mail on 28/10/2022. Best regards.
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