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A
Rating: 1 out of 5
Ordered in January 2022, received after a monthly call from me in September 2022.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 373 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
1 star review
Reset filtersA
Rating: 1 out of 5
You're asking me to give my opinion on an order I still haven't received! When can I expect delivery?
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Response from tompress.com
Hello, The carrier is having problems delivering your package. We can see from the tracking that an appointment has been made for tomorrow. Please try to keep your phone within range so that you can inform the delivery person if necessary. Best regards.
A
Rating: 1 out of 5
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A
Rating: 1 out of 5
Ordered in February and received in August!
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A
Rating: 1 out of 5
Site bug. I had requested delivery in Seine et Marne, but the delivery went to Normandy. Never got a reply to my complaint email 3 weeks later.
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Response from tompress.com
Hello, the parcel has been sent to the relay point you chose and which was indicated on the order confirmation you received by e-mail on the day you placed the order. An e-mail was sent to you following your request. Did you check your spam folder? Your package has been returned to us, a credit note has been issued and a refund will be made within 7 to 10 days. M
A
Rating: 1 out of 5
I waited 2 and a half months for delivery, with multiple reminders. No apology email for the inconvenience caused and nothing was specified at the time of purchase about these delivery times.
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V
Rating: 1 out of 5
Received written confirmation of a canceled order with the promise that the refund would follow shortly. Two days later I receive an email that they shipped the order anyway and refused to refund.
Response from tompress.com
Hello, Our apologies, unfortunately we were unable to intercept the package that was delivered to you. In order to do what is necessary, you can return it to us, noting the reference 29185. Best regards.
A
Rating: 1 out of 5
I've used it twice and it's already broken.
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Response from tompress.com
Hello, We're sorry to hear about this support, but our customer service team is here to help you. If you have any questions or require further information, please contact us directly on 05 63 71 44 99, by e-mail: [email protected] or via our website: https://www.tompress.com/PS-contact.aspx. Our after-sales service will be happy to answer any questions you may have.
A
Rating: 1 out of 5
I ordered on July 16, shipped on July 19 and as of August 1 I still haven't received anything! On the other hand, my account was debited on July 19. According to the Colissimo tracking system, the parcel, which was scheduled for delivery on July 21, has been delayed and there's been no news. I've asked for the product to be reimbursed because with a te
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Response from tompress.com
Hello, We are sorry for this inconvenience, the package is indeed announced as delayed by the postal services. The claim is being processed. Yours sincerely
A
Rating: 1 out of 5
The dish has not been delivered
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Response from tompress.com
Hello, your package tracking shows delivery on 23/07. Can you please check? Best regards.
A
Rating: 1 out of 5
Package not yet received
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Response from tompress.com
Hello, the tracking indicates that your parcel is waiting for you at the collection point you chose when you placed your order. Best regards.
V
Rating: 1 out of 5
You lied about paying taxes in the price
A
Rating: 1 out of 5
My order is not dated 15/06 as indicated but rather 15/11/2021. No follow-up from the company, the switchboard operator was barely friendly and unable to provide any information. Sales gesture for 6 months of delay, an advertising cutting board. Frankly disappointing....
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A
Rating: 1 out of 5
No joint with the faucet which is sold at a high price for a small piece of plastic. I don't have the patience to send it back.
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Response from tompress.com
Hello, I apologize for this inconvenience and will inform our customer service department so that they can take the necessary action. Best regards.
A
Rating: 1 out of 5
customer service more pleasant, review your slogans because you say on the site 48h delivery it took over a month to receive the package, packaging too well pack 2 cartons and paper around there is a way to do more environmentally friendly
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Response from tompress.com
Unfortunately, the item you ordered was not in stock at the time you placed your order. The indication is visible on the right of the photo of the article on the site and in real time. On the other hand, delivery took place within 48 hours, as you can see from the tracking of your shipment dated 02/06 and delivered on 04/06. Best regards.
A
Rating: 1 out of 5
Delivery months after ordering Missing gaskets on cap and faucet
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Response from tompress.com
Hello, Our apologies, the file is open with the after-sales service and bears the reference 29024. We will keep you informed of its progress. Yours sincerely
A
Rating: 1 out of 5
I still haven't received my coli
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Response from tompress.com
Hello, Our apologies, it seems that the parcel took a wrong route, the postal services are in the process of correcting this. On our side, we are opening a request to accelerate the re-routing. Best regards.
A
Rating: 1 out of 5
I ordered parts for a plunger. I didn't look at the description because the photo was self-explanatory, so I ordered. I received the parts but a gasket that was on the photo was missing. I immediately looked into why. In fact the photos were wrong, they had added the joint and so I didn't order what was displayed!!!! After two requests for commercial gesture, they did not answer q
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Response from tompress.com
Hello, You have consulted the secondary photos without reading the description on which everything is indicated. Kind regards.
A
Rating: 1 out of 5
I've tested them and they don't work. I'm still waiting for a response from the service department after 10 days.
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Response from tompress.com
Hello, We have received the information required to continue the soap case and will get back to you as soon as possible. Best regards.
A
Rating: 1 out of 5
defective product it sucks again made in china
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A
Rating: 1 out of 5
Hello, I ordered an item (pepper mill) in mid-December and received it in mid-April. I sent a photo as requested and I'm still waiting.
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A
Rating: 1 out of 5
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A
Rating: 1 out of 5
Waiting 6 months for delivery was almost like giving up if I'd had time to look elsewhere.
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A
Rating: 1 out of 5
Order placed in January 2022, not received until April More than 3 months for a simple ravioli roll - you have to wonder what wood it was made from!
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A
Rating: 1 out of 5
Arrives months late
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A
Rating: 1 out of 5
An order launched at the end of December. Delivery at the end of April of the following year. No communication in the meantime on delivery times.
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Response from tompress.com
Hello, We apologize for the inconvenience, but we are doing our best to shorten lead times and update information on the site in real time. We will do our best to improve the communication of the follow-up of your orders. Best regards.
A
Rating: 1 out of 5
Bjr. The delivery man didn't drop my parcel off at my home but at the depot. Waste of time and money as I had to hire a van to collect it.
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Response from tompress.com
Hello, Was it not possible to make an appointment? Could another delivery address not be considered? Yours sincerely
A
Rating: 1 out of 5
I still haven't received my article
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Response from tompress.com
Hello, The carrier came 2 times for the delivery and left a notice. We sent you the information on 06/04/2022 to contact the delivery person before the package was returned. Best regards.
A
Rating: 1 out of 5
Italian induction coffee maker, order n° 485050 validated on 07 June 2021 Received on 22 March 2022, practically 10 months after the order... This is a record... The coffee maker is great!
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A
Rating: 1 out of 5
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A
Rating: 1 out of 5
We had to pay 42 euros in customs duties on top of the 72 euros for shipping.
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Response from tompress.com
Hello, We are sorry that these prices do not suit you, please note that shipping costs are calculated according to the actual weight of the order and the current rates of La Poste for delivery to French overseas departments and territories. Best regards.
A
Rating: 1 out of 5
as already mentioned by your customers, no instructions, no adaptive product, I haven't managed to use any of the three products, so I'm probably stupid.
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Response from tompress.com
Hello, the instructions for these accessories are included with the vacuum packing machine required for their use. I have not found the vacuum packing machine purchased from us. Could you please contact our customer service department to identify the machine in your possession? Yours sincerely
A
Rating: 1 out of 5
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Response from tompress.com
Hello, This is indeed annoying, please contact our after-sales service by e-mail: [email protected] or by phone: 05 63 71 44 99. If you can, please do not hesitate to detail the incident with one or more photos. Best regards.
A
Rating: 1 out of 5
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A
Rating: 1 out of 5
Shipment of a part not compatible with the body of my chopper, the worm screw shows traces of operation, no commercial gesture to provide a return label. No way!
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Response from tompress.com
Hello, in the event of a retraction, the return of goods is at the customer's expense. Please contact our customer service department with the brand and model of chopper and motor so that they can help you identify the spare part compatible with your chopper model. You can contact us 24 hours a day using the contact form on our website or by e-mail: infos@t
A
Rating: 1 out of 5
The funnel I received does not correspond to the description, it does not stop the flow of product when you remove it from the bottle, for a first purchase!!! hello damage .... Les Vergers bio de vertougit
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Response from tompress.com
Hello, I'm sorry to hear that you're not entirely satisfied with this item. I'll pass on your comments to our customer service department to find out the reason for this malfunction and to obtain more details about the difficulties encountered. Is the level set correctly? Is the tip in place? Yours sincerely
A
Rating: 1 out of 5
The post office charged me 9euros in customs fees because the parcel came from China.
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Response from tompress.com
Hello, I think you're mistaken, there are no customs fees on French territory, we are located in the Tarn (81). What's more, the lava stones are made from natural lava from the Etna volcano in Sicily. Sincerely yours.
A
Rating: 1 out of 5
order placed on november 8 articles received on january 19 !!!!!!!!!!!!!!!!!!!!!!!!!!! therefore no comment
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A
Rating: 1 out of 5
I have the impression that your site is in fact a scam. I ordered an item at the end of december. parcel n° CB612711517FR. To this day, I still haven't received the item and I've been informed that the French post office will process my file from January 21st. I have since requested a refund for my diary and to date I have received no reply from your site.
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Response from tompress.com
Hello, The claim has been opened for the loss of your parcel by the postal services, n°43291103, the refund is requested and should arrive on your account as soon as the claim is closed. Best regards.
A
Rating: 1 out of 5
Delivery made, inside the box was not my order but that of another customer. I took the necessary steps to return the parcel by telephone and then sent it back. Not even a commercial gesture for the inconvenience.
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Response from tompress.com
Hello, We are sorry for this inversion, we are waiting for the return of the order received by mistake. I would like to confirm that we have taken care of the return shipping costs and apologize once again for this inconvenience. Yours sincerely