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A
Rating: 5 out of 5
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 587 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 2, 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Always perfect, simple ordering on the site and fast parcel delivery. Company to recommend.
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A
Rating: 5 out of 5
Very easy to use and to find. Now I'm looking for cabbage!
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A
Rating: 4 out of 5
On transport
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A
Rating: 3 out of 5
Very long delivery times for butter pallets of superb quality.
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A
Rating: 5 out of 5
stay as you are
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A
Rating: 5 out of 5
We appreciated the speed and punctuality of the delivery.
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A
Rating: 5 out of 5
Perfect in every way. Thank you
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A
Rating: 4 out of 5
fast order dispatch
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A
Rating: 4 out of 5
Catalog item
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A
Rating: 3 out of 5
Good product as described. Good quality. Good traceability from TomPress. But CATASTROPHIC delivery service. I had to collect the products myself from the carrier's logistics platform after a week ...
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Response from tompress.com
Hello, We apologize for the inconvenience caused by the shipping company. We would like to inform them of the mishandling of your parcel so that the service can be improved and you can be completely satisfied with your next order. Best regards.
A
Rating: 5 out of 5
Order delivered quickly. Product corresponds to my request.
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A
Rating: 5 out of 5
order was delivered promptly.device as described
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A
Rating: 5 out of 5
Meets my expectations. Well protected during shipping.
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A
Rating: 5 out of 5
The delivery was very good good service thank you
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Response from tompress.com
With pleasure! And the poultry looks great!
A
Rating: 4 out of 5
Interesting value for money, but the bottom is a little weak. For dishes, be careful when the crate is placed on the floor... 25kg maximum load limit quickly reached.
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A
Rating: 5 out of 5
Good information on the phone, compliance with the description and fast delivery +++++
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A
Rating: 5 out of 5
Fast, professional and great care in preparing the fragile parcel! Top
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A
Rating: 5 out of 5
Very friendly and accommodating customer service. Problems are solved by phone and not by e-mail like most online stores. Thank you for the kindness of the people answering the phone, your telephone reception is a real asset for your company. Keep up the good work. Full order.
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Response from tompress.com
Many thanks for your warm encouragement!
A
Rating: 5 out of 5
Material conforms, received on time, everything in order.
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A
Rating: 5 out of 5
Order received quickly. Quite a lot of choice at interesting prices. Items inside too to avoid breakage.
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A
Rating: 5 out of 5
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V
Rating: 3 out of 5
The door does not close properly because it is too short. When the door is closed, there is a gap of one centimeter on the side. The attached magnetic catch lies exactly in the open gap so that the door is not held in place. In addition, the mesh was not fitted properly and has a small hole.
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Response from tompress.com
Hello, we apologize for this inconvenience, I will send the photos to our customer service. Yours sincerely.
A
Rating: 5 out of 5
Reliability, speed and tracking of delivery
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A
Rating: 4 out of 5
Very happy with the products, unfortunately the carrier was not the most delicate as 2 pots were completely broken.
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Response from tompress.com
Hello, I'm sorry to hear that, but please send us the information directly by e-mail: [email protected] or by phone +33563714499 or via the website https://www.tompress.be/PS-contact.aspx. Please feel free to take one or more photos of the damage and attach them to your e-mail. Best regards.
A
Rating: 5 out of 5
Easy ordering and fast delivery Material well described and compliant
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V
Rating: 5 out of 5
Very helpful website and good response to initial questions. I don't know whether I am just lucky but I didn't have to pay any extra charges when it came into the country. Attachment works brilliantly.
A
Rating: 5 out of 5
Quick reaction to the order...Successful shipment of the parcel. Receipt in a short time given our situation overseas...
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A
Rating: 4 out of 5
Tompress is a serious company. The people I talk to on the phone are very nice. The products are beyond reproach. A small hitch: the frying pan I bought recently is a bit sticky.
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Response from tompress.com
Hello, Thank you very much for your positive comment.... A little advice for your cast iron pan: don't hesitate to recaulk the pan so that it no longer sticks, and repeat the operation if necessary. If it helps, here are some tips on how to proceed: https://www.tompress.com/A-10001130-culotter-un-ustensile-en-fonte.aspx Sincerely yours.
A
Rating: 5 out of 5
speed
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A
Rating: 5 out of 5
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A
Rating: 5 out of 5
fast delivery
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A
Rating: 5 out of 5
clear and precise fast delivery
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A
Rating: 5 out of 5
Fast delivery and perfect product. Very satisfied.
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A
Rating: 5 out of 5
Very responsive sales department. Much more than the delivery company.
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A
Rating: 5 out of 5
Careful attention to product packaging
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A
Rating: 5 out of 5
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A
Rating: 5 out of 5
Despite a very big doubt, due to the appearance of the original packaging. It was badly damaged and had been dropped several times. On the other hand, the package it arrived in was in excellent condition. Proof that the original packaging was in this condition before being packaged to send it. It works well. I hope it lasts.
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V
Rating: 4 out of 5
Very courteous, good delivery service
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A
Rating: 5 out of 5
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