The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
The product is compliant and delivered on the scheduled date
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Response from tompress.com
Hello,
Thank you for your feedback.
We are delighted that the product meets your expectations and that the delivery was made within the announced deadlines.
Best regards,
Customer Service
Tom Press
C
Claude M.
Rating: 5 out of 5
following a purchase from 30/01/2026
-
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Julie D.
Rating: 5 out of 5
following a purchase from 01/02/2026
Very good experience
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Laurent S.
Rating: 5 out of 5
following a purchase from 30/01/2026
Items conforming to the order and delivered to the relay point as agreed.
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Alain B.
Rating: 5 out of 5
following a purchase from 20/01/2026
Very good, nothing to complain about
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Gaëtan C.
Rating: 5 out of 5
following a purchase from 27/01/2026
First experience rather satisfied.
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Alain B.
Rating: 5 out of 5
following a purchase from 29/01/2026
nothing to complain about compliant
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Sophie A.
Rating: 5 out of 5
following a purchase from 25/01/2026
Delighted with my order, very efficient customer service unlike what I had read previously. Very serious site.
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Thierry P.
Rating: 5 out of 5
following a purchase from 22/01/2026
I had a package departure problem resolved very quickly by contacting customer service. I validate the 5 stars.
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Gerard M.
Rating: 5 out of 5
following a purchase from 29/01/2026
product conforms to the order
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Michaël V.
Rating: 5 out of 5
following a purchase from 24/01/2026
Great service.
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Roger C.
Rating: 5 out of 5
following a purchase from 29/01/2026
In line with what I wanted. Good material
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Martine M.
Rating: 5 out of 5
following a purchase from 28/01/2026
Very happy, excellent plancha, unbeatable price, French quality. And super fast delivery. A thousand thanks
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C
Claudine C.
Rating: 5 out of 5
following a purchase from 29/01/2026
exactly corresponds to what I ordered! Thank you!
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Sandrine C.
Rating: 5 out of 5
following a purchase from 28/01/2026
Very good, beautiful products at sweet prices
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Christian B.
Rating: 5 out of 5
following a purchase from 29/01/2026
top.
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Rene J.
Rating: 5 out of 5
following a purchase from 29/01/2026
Perfect delivery
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Daniel C.
Rating: 5 out of 5
following a purchase from 29/01/2026
fast delivery. package well packaged.
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Loïc C.
Rating: 5 out of 5
following a purchase from 29/01/2026
Perfect
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P
Pascal D.
Rating: 2 out of 5
following a purchase from 30/01/2026
Packing a clay dish with a cast iron pot in the same package was a mistake. Result broken dish and delivery person who shifts the blame
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Response from tompress.com
Hello,
We are sincerely sorry for this situation and fully understand your dissatisfaction.
Our after-sales service is waiting for your feedback regarding the report established with the carrier in order to process your complaint file.
Best regards,
Customer Service
Tom Press
F
Françoise L.
Rating: 5 out of 5
following a purchase from 28/01/2026
I have gone through these three books on cured products, charcuterie, etc. They are full of varied and appetizing recipes. The recipes are simple to make. I have already prepared a recipe inspired by these books: The delicious sausage cake.
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Georges G.
Rating: 5 out of 5
following a purchase from 29/01/2026
In accordance with the order
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Francis N.
Rating: 5 out of 5
following a purchase from 29/01/2026
Excellent
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Beccavin J.
Rating: 5 out of 5
following a purchase from 29/01/2026
Very well, thank you very much
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Gilles D.
Rating: 5 out of 5
following a purchase from 29/01/2026
The package arrived open but after checking it was complete and in good condition
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Yves F.
Rating: 5 out of 5
following a purchase from 28/01/2026
Package received in excellent condition with products that meet our expectations, beautiful quality.
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Fabian T.
Rating: 5 out of 5
following a purchase from 29/01/2026
Satisfied with the service and the purchased material
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Jean G.
Rating: 5 out of 5
following a purchase from 28/01/2026
Well received. Practical device. Very reasonable delivery times. Competitive prices compared to more well-known sites offering the same equipment.
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Jean Marc S.
Rating: 3 out of 5
following a purchase from 20/01/2026
I received two orders from Tompress since the beginning of December, the material meets expectations... however, the delivery leaves something to be desired for the first one in December, a day and time were set... no one showed up, the delivery was made a few days later. For the second delivery in January, an appointment was made, we were at home, the message saying we were absent arrived, the delivery person did come (photo as proof) but he returned the next day.
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Response from tompress.com
Hello,
Thank you for your feedback.
We take note of your comment regarding the delivery time, in order to provide you with a better experience.
We apologize for the inconvenience caused.
Best regards,
Customer Service
Tom Press
J
Jean Pierre Concept Systems M.
Rating: 4 out of 5
following a purchase from 28/01/2026
quality product but the delivery time may be a bit long
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Response from tompress.com
Hello,
We are pleased that the product meets your satisfaction and we take note of your comment regarding the delivery time, in order to provide you with a better experience.
Best regards,
Customer Service
Tom Press
G
Guillaume G.
Rating: 4 out of 5
following a purchase from 24/01/2026
Delivered well quickly
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Response from tompress.com
Hello,
We are glad that the delivery was quick.
Looking forward to assisting you with your next order.
Best regards,
Customer Service
Tom Press
T
Thomas S.
Rating: 5 out of 5
following a purchase from 14/01/2026
At the top
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G
Grégory P.
Rating: 5 out of 5
following a purchase from 28/01/2026
Nothing. Good products, fast delivery.
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Jacques P.
Rating: 5 out of 5
following a purchase from 28/01/2026
Very good
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Jean-Pierre C.
Rating: 5 out of 5
following a purchase from 27/01/2026
Very good site I recommend
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C
Catherine P.
Rating: 5 out of 5
following a purchase from 28/01/2026
Fast and well-packaged delivery
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Thierry D.
Rating: 2 out of 5
following a purchase from 28/01/2026
2 items are missing from the order and no news from customer service.
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Victor C.
Rating: 5 out of 5
following a purchase from 17/01/2026
Order shipped very quickly and product of very good quality
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Huguette S.
Rating: 5 out of 5
following a purchase from 28/01/2026
Very very good
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B
Bruno D.
Rating: 5 out of 5
following a purchase from 29/01/2026
order compliant and respect for the delivery time
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