The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
-Order of 24/09 not yet arrived on 08/10, i.e. 14 days already, and of course it's because of the Belgian post office... -No word about a second order on 27/09-cancelled by telephone because of a 3-week delay... for which I'm waiting for a refund.
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Response from tompress.com
Hello, there is a warning banner on the tracking site to inform you of the malfunction. Best regards.
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Verifizierter Käufer
Rating: 5 out of 5
everything is fine thanks
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Acheteur Vérifié
Rating: 5 out of 5
good quality net, easy to use Thank you
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Acheteur Vérifié
Rating: 5 out of 5
Don't change a thing, it's great
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Verifizierter Käufer
Rating: 5 out of 5
Delivery and condition of the goods very good and the machine works perfectly.
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Acheteur Vérifié
Rating: 5 out of 5
I was not disappointed by the item ordered and was even surprised by the speed of transport. I also appreciated the presence of the catalog in the parcel.
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Acheteur Vérifié
Rating: 5 out of 5
So far, so good, but I haven't used the product yet. Thank you for the rest.
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Acheteur Vérifié
Rating: 5 out of 5
All's well
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Acheteur vérifié
Rating: 2 out of 5
Non-compliant indicated stock, resulting in non-compliant delivery times (1.5 months rather than 48 hours); great difficulty in contacting us via e-mail forms (several days); borderline product in terms of quality and finish.
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Response from tompress.com
Hello, We apologize for the inconvenience. Please do not hesitate to contact our customer service department at 0033563714499 for any questions or information. They are available Monday to Friday from 9 am to 6 pm. Best regards.
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Acheteur Vérifié
Rating: 5 out of 5
Fast service and quality product.
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Acheteur Vérifié
Rating: 4 out of 5
Good device, but poorly written and unsuitable instructions.
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Response from tompress.com
Hello, We will see to improve it. If you have any suggestions, please do not hesitate Best regards.
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Acheteur vérifié
Rating: 3 out of 5
I had initially put in a notice before the after-sales service contacted me. To this day, I still haven't received any merchandise but the after-sales service took the trouble to give me a call and explain why. I'll come back to assess the merchandise once I've received it.
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Acheteur Vérifié
Rating: 5 out of 5
easy to order, very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
I find this flour great for both bread and pastry, and the result is delicious.
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Acheteur Vérifié
Rating: 5 out of 5
Perfect
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Acheteur Vérifié
Rating: 2 out of 5
Incomprehensibly long delivery time Never had this problem elsewhere
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Response from tompress.com
Hello, We have been informed that the Belgian Post Office was experiencing difficulties and a delay in the delivery of orders. The delay is being resolved and everything should be back to normal shortly. Best regards.
A
Acheteur Vérifié
Rating: 5 out of 5
Nothing to say about delivery. Package very well packaged and delivery on time. My vinegar maker is exactly as described on the website. I'm very satisfied.
This is serious business. I would recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
fine
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Acheteur Vérifié
Rating: 5 out of 5
choice, quality, speed of delivery
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Acheteur Vérifié
Rating: 4 out of 5
bottles as described
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Acheteur Vérifié
Rating: 2 out of 5
I paid for a Chronopost service to receive the goods quickly and the delivery was delayed by a day Goods prices too high
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Response from tompress.com
Hello, your parcel was delivered within 24 hours. If the items are not to your liking, you can contact our after-sales service to arrange the return of new goods. Best regards.
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Verifizierter Käufer
Rating: 4 out of 5
Very high shipping costs. Is that really necessary?
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Acheteur Vérifié
Rating: 5 out of 5
everything is perfect except for the price, which is a little high
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Acheteur Vérifié
Rating: 4 out of 5
a bit quick to talk about experience".
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Acheteur Vérifié
Rating: 3 out of 5
delivery times too long
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Acheteur Vérifié
Rating: 5 out of 5
Too bad there are no assembly and cleaning instructions for the spinner.
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Response from tompress.com
This is the accessory you ordered, the instructions are complete with your original chopper. I will send you a copy by e-mail today. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
a small accounting error which has generated costs for me and which requires a commercial gesture to date non-existent. Thank you for your consideration.
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Response from tompress.com
Hello, Yes, this is planned for your next order. Once again, our apologies. Best regards.
When you place an order and not everything is available, it would be nice to be able to receive what's already available. I waited for my order to arrive, but it didn't. I had to call the sales department and they changed my order to send me what was ready.
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Acheteur Vérifié
Rating: 2 out of 5
Order placed at the beginning of September and still nothing in sight. Customer service offers to investigate. In the meantime, I'm on my own. Very disappointed.
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Response from tompress.com
Hello, we have taken the necessary steps and your parcel has been dispatched, but unfortunately the post office has not yet delivered it. We have opened a claim with their service to know the position of your package and obtain delivery. Best regards.
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Acheteur Vérifié
Rating: 5 out of 5
Still the same quality and speed. However, the cardboard packaging needs to be revised (consolidate).
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compratore verificato
Rating: 5 out of 5
Getting to know your company was a pleasant surprise. I am very Soddifatto
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Response from tompress.com
Good morning, thank you for your appreciation. CUSTOMER SERVICE TOMPRESS ITALIA
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Acheteur Vérifié
Rating: 4 out of 5
tres bon materiel nous avons déjà fait une 100 de liters de jus de pommes
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Acheteur Vérifié
Rating: 5 out of 5
very good, fast delivery on time
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Acheteur vérifié
Rating: 5 out of 5
My first order of 16/9 was delivered very quickly, but my 2nd order of 23 September is taking a long time to be delivered. This October 1st no news of the shipment.
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Acheteur Vérifié
Rating: 5 out of 5
Nothing to add, the product is good and the service perfect.
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Acheteur Vérifié
Rating: 5 out of 5
Good advice when ordering and materials received were as expected.
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Acheteur Vérifié
Rating: 4 out of 5
too expensive for labels
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