The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Although defined in the product description, the smokehouse was delivered without sawdust.
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Response from tompress.com
Hello, I have just reported the problem to our customer service department. A file is open 19828. Please inform us of any delivery problems within 48 to 72 hours. Best regards.
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Acheteur Vérifié
Rating: 5 out of 5
we haven't tested the sausage pusher yet
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Acheteur Vérifié
Rating: 5 out of 5
Very good products at a very reasonable price
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Acheteur Vérifié
Rating: 4 out of 5
Responsive and professional.
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Acheteur Vérifié
Rating: 4 out of 5
the fruit crusher is very good: the instructions are very informative. the press, on the other hand, has no instructions, especially when it comes to positioning the pawls. in operation, the pawls don't always fall into the holes. moreover, several people are needed to hold the wooden wedges.
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Response from tompress.com
You can download the instructions directly from the press's product sheet.
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Acheteur Vérifié
Rating: 3 out of 5
I made a mistake with my order and you did nothing to help me out. I ordered the right product and just asked your carrier to pick up the other one at my expense, but no, I had to manage on my own. I put the drum up for sale on the bon coin and you lost me as a customer.
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Verifizierter Käufer
Rating: 2 out of 5
Delivery has not yet been made, despite extremely high shipping costs. I am very dissatisfied
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Response from tompress.com
Hello, your parcel has arrived in Germany, a good passage was left for you by the postal services. Regards.
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Acheteur Vérifié
Rating: 5 out of 5
The first customer service department to follow up orders as soon as they have been validated.
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Acheteur Vérifié
Rating: 5 out of 5
customer service that listens to our needs. i recommend your catalog to my friends, and therefore your products, which are of high quality; thank you.
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Acheteur Vérifié
Rating: 4 out of 5
Very fast delivery. Basket will be used to transport my wood. Good depth. Appears to be sturdy given the thickness of the plastic.
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Acheteur Vérifié
Rating: 5 out of 5
small stock problem, I was contacted directly by an absolutely professional person, everything was sorted out very quickly and what I had ordered arrived in time for the party.
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Acheteur Vérifié
Rating: 4 out of 5
Good, nothing to criticize
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Acheteur Vérifié
Rating: 5 out of 5
FAST & PERFECTLY COMPLIANT PRODUCTS
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Acheteur Vérifié
Rating: 5 out of 5
The mold seems to meet my expectations. It's hard to say more, as I received it today.
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Acheteur Vérifié
Rating: 5 out of 5
fine
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Acheteur Vérifié
Rating: 5 out of 5
Very serious seller to recommend
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Acheteur Vérifié
Rating: 5 out of 5
Excellent service. As for the food processor, I tested it today to knead about 4kg of wholemeal bread dough: impressive results. I'm even thinking of buying some accessories for the next stage, but I think the price is not overrated.
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Acheteur Vérifié
Rating: 5 out of 5
Compliant product, extremely solid, can even be used as a shield...
all joking aside... I'm completely satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
TOP PRESS
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Acheteur Vérifié
Rating: 5 out of 5
always efficient
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Acheteur Vérifié
Rating: 5 out of 5
Efficiency of the customer correspondents, all questions are answered precisely and in line with our expectations, availability . Thank you for your professionalism.
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Acheteur Vérifié
Rating: 5 out of 5
very satisfied overall, will order again soon and thank you again for the quality of your service, see you soon.
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Acheteur Vérifié
Rating: 5 out of 5
material conforms to order. super fast delivery in 2 days. perfect
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Acheteur Vérifié
Rating: 5 out of 5
Order not yet delivered
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Response from tompress.com
Hello, your package left on 17/10/2017, I'm checking with the carrier and will give you all the information by e-mail. Best regards.
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Acheteur Vérifié
Rating: 5 out of 5
The products I ordered met my expectations.
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Acheteur Vérifié
Rating: 4 out of 5
I would have preferred delivery to a relay point but this was not possible.
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Acheteur Vérifié
Rating: 5 out of 5
Good product, works perfectly, recommend it to your friends Michel
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Acheteur Vérifié
Rating: 5 out of 5
When I received my loaf tin, I noticed a crack in the lid. I contacted the company, whose staff were always very friendly, and after a few weeks I received a new lid at no extra charge. Thank you and congratulations on your business acumen.
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Acheteur Vérifié
Rating: 5 out of 5
Very satisfactory order, the cheesecloth was a bit expensive for what it is, but the moulds were just what I wanted.
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Acheteur Vérifié
Rating: 5 out of 5
impeccable
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Verified Buyer
Rating: 5 out of 5
Very good and prompt
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Acheteur Vérifié
Rating: 5 out of 5
in a few words change nothing
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Acheteur Vérifié
Rating: 5 out of 5
quick service
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Acheteur Vérifié
Rating: 3 out of 5
The parcel arrived totally ripped open. It said "glass" on it
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Response from tompress.com
which may have prompted someone in the transport chain to open it, thinking they'd find some good bottles... wine fairs at the moment. But the parcel contained nothing but empty juice bottles.
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Acheteur Vérifié
Rating: 5 out of 5
Utensil meets my expectations
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Acheteur Vérifié
Rating: 4 out of 5
good service
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Acheteur Vérifié
Rating: 2 out of 5
Delivery problem, tracking was blocked. Little help from customer service, I had to call the carrier myself (pay number). Once delivered, the parcel was protected in a cardboard box, but when I opened it, the top of one of the uprights was bent. I haven't fixed it yet but I think the product is still functional, but customer service and delivery need to be reviewed.
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Acheteur Vérifié
Rating: 4 out of 5
Insufficient attention to order preparation 250 grams instead of one kilo
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Response from tompress.com
Hello, Our apologies, our after-sales service did what was necessary, a new shipment was made last week. Best regards.
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Acheteur Vérifié
Rating: 5 out of 5
serious site to be recommended without moderation
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Acheteur Vérifié
Rating: 5 out of 5
Nothing to say it's perfect
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