Customer reviews of tompress.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews

Summary of reviews

The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.

Reviews 2, 3 and 4 stars

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L
Lenaic H.
Rating: 2 out of 5
following a purchase from 07/11/2024
Merguez spices with holes
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Bernard B.
Rating: 3 out of 5
following a purchase from 10/11/2024
I had ordered hooks for the Fish Smoker and I didn't get them. When I called I learned that there was an undetermined delay. But they offered me replacement tips, which are quite suitable, and which I received within 48 hours.
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PATRICE G.
Rating: 4 out of 5
following a purchase from 21/11/2024
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Jean Jacques I.
Rating: 4 out of 5
following a purchase from 12/11/2024
Very large parcel for small items. reducing the packaging to the correct size would be nice. otherwise satisfied with the order.
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dominique P.
Rating: 3 out of 5
following a purchase from 21/11/2024
the fryer's control panel is not compliant the basket is too large it still bathes in oil
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Habib B.
Rating: 4 out of 5
following a purchase from 20/11/2024
Fine
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Raymond P.
Rating: 4 out of 5
following a purchase from 20/11/2024
Satisfied with the products purchased, but not with the information given on the website. Indeed, I came mainly to buy a chocolate tempétueuse, product available according to your site, but once there nothing in stock! What's more, no one was able to give me a date when the product would be available; that's not very professional!
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René S.
Rating: 4 out of 5
following a purchase from 11/11/2024
RAS for the products received except for the delivery. R. S.
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Sebastien L.
Rating: 4 out of 5
following a purchase from 17/11/2024
I've been fooled, 30 liters...it's not 30 kilos!
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Jacques L.
Rating: 2 out of 5
following a purchase from 17/11/2024
Satisfied: product conforms, delivery ok I will recommend you in the future.
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JEAN LUC M.
Rating: 4 out of 5
following a purchase from 16/11/2024
The product conforms to my order, but the packaging is very damaged, with a document from the post office proving it. Delivered after the Chronopost deadline, it's always a problem! there are more serious carriers.
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Patrick J.
Rating: 3 out of 5
following a purchase from 17/11/2024
Order impossible to cancel the next day and reimbursement pending because package refused by me because the employee on the phone told me to refuse it. It's been over a week since I refused it and I'm still waiting for a refund.
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Yvonne M.
Rating: 3 out of 5
following a purchase from 15/11/2024
On-time order and delivery. However, the removable electrical cord connecting the device (Sol Mio Ardes electric hot water bottle) to an electrical socket during the heating time is very difficult to "push" into the device and, similarly, very difficult to remove when the heating indicator lights up, indicating that the 3-minute heating time has elapsed. I haven't returned the appliance, hoping that with frequent use, it will become easier and easier to "push in" and remove the cord from the appliance.
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Monique G.
Rating: 4 out of 5
following a purchase from 14/11/2024
Good product
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Response from tompress.com
Thank you for your positive feedback on our tompress.com website. We are delighted that you enjoyed our product. We will continue to work hard to keep our quality high. Thank you for your 4 star rating, it means a lot to us. We hope to see you soon on our site.
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MARCEL B.
Rating: 4 out of 5
following a purchase from 30/10/2024
It's perfect
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Response from tompress.com
Thank you for your positive review of our tompress.com website. We are constantly working to improve our service and your comments encourage us to continue our efforts. We hope to see you soon on our site.
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Yohann G.
Rating: 3 out of 5
following a purchase from 07/11/2024
Bah no, I'm still waiting for my order, since it arrived broken on November 12 and I've sent it back, I'm waiting for it to be reshipped.
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Response from tompress.com
Hello Yohann, we are very sorry for this disappointing experience. We do our best to ensure quality delivery to our customers. We will immediately contact our customer service to resolve this issue and keep you informed of the reshipment of your order. Thank you for your patience and understanding. Sincerely yours, The Tompress.com team.
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frederic F.
Rating: 4 out of 5
following a purchase from 04/11/2024
ok
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Response from tompress.com
Thank you for your feedback and positive rating of our tompress.com website. We do our utmost to offer a quality service to our customers. Please do not hesitate to contact us if you have any suggestions for improvement.
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Louise P.
Rating: 4 out of 5
following a purchase from 05/11/2024
Product quality nothing to complain about but delivery average .
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Response from tompress.com
Thank you very much for your feedback, Louise. We are delighted that you are satisfied with the quality of our products. As for the delivery, we're sorry it didn't live up to your expectations. We take your comments into account and will do our utmost to improve this service. Thank you again for your trust and your 4/5 rating. We hope to see you soon on tompress.com.
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Jean-Marc H.
Rating: 3 out of 5
following a purchase from 02/11/2024
Enormous delivery problems: Chronopost is apparently no longer up to scratch - shame! Product quality up to scratch.
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Response from tompress.com
Thank you for your feedback, Jean-Marc. We're sorry you had delivery problems with Chronopost. We are constantly working to improve our delivery services and we take your comments into account. We are pleased that you found our products to be of high quality. We look forward to providing you with a smoother delivery experience in the future.
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Charles B.
Rating: 4 out of 5
following a purchase from 30/10/2024
Order received on time!
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Response from tompress.com
Thank you for your positive feedback, it pleases us to know that you are satisfied with our fast delivery service. We will continue to work hard to maintain the quality of our service and hope to see you soon on our site. Thank you again for your trust and your 4/5 rating.
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armand C.
Rating: 2 out of 5
following a purchase from 11/10/2024
this is not my parcel which was intended for me more than 24 h to receive the label of return moreover you miss material ordered I must wait for the return of the other person who received my parcel
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Response from tompress.com
Hello Armand, thank you for your feedback regarding your experience on our website tompress.com. We are sorry that you did not receive your package on time and that you received a missing material. We will take immediate action to rectify the situation and ensure prompt and complete delivery of your order. We hope this experience will not deter you from ordering from us again. We thank you for your confidence and remain at your disposal for any further questions or requests for assistance.
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Jean M.
Rating: 3 out of 5
following a purchase from 24/10/2024
Two claws for holding roasting meat are missing from the package.
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Response from tompress.com
Hello Jean, thank you for your review of our Tompress.com website. We're sorry for the inconvenience concerning the claws used to hold roasting meats. We'll rectify this as soon as possible. We thank you for your 3/5 rating and hope to have fully satisfied you with the other aspects of your order. Please do not hesitate to contact us if you have any further comments. Have a nice day! The Tompress team.
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Bernard R.
Rating: 3 out of 5
following a purchase from 28/10/2024
Bonjour, les prix sont correct, les delais de livraison aussi, mais j'ai commandé un bouchon d'huile noir et on m'a livré un rouge.....
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Response from tompress.com
Hello Bernard,

Thank you for your feedback on our tompress.com website. We are delighted that our prices and delivery times have satisfied you. The color of the cap does not change its effectiveness.

Best regards,

The Tompress team.
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ALAIN G.
Rating: 4 out of 5
following a purchase from 28/10/2024
excellent product
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Response from tompress.com
Thank you for your positive feedback on our tompress.com website. We are delighted that our product has given you complete satisfaction. Please do not hesitate to come back to us if you need anything. We will do our best to satisfy you again. Thank you again for your confidence.
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Jeanine B.
Rating: 4 out of 5
following a purchase from 19/10/2024
Quality utensil, I recommend
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Response from tompress.com
Thank you for your positive review of our tompress.com website. We are pleased to hear that our utensils lived up to your expectations and we appreciate your recommendation. We are constantly working to provide quality products to our customers. Thank you again for your trust and your 4/5 rating. We look forward to seeing you again on our site.
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THIBAUT D.
Rating: 3 out of 5
following a purchase from 23/10/2024
Damaged product although carton was intact on delivery. Otherwise, quality product and fast delivery.
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Response from tompress.com
Thank you for your review of our tompress.com website, dear THIBAUT. We are sorry to hear that your product arrived damaged despite being packaged in good condition. We are pleased that you appreciated the quality of the product and the speed of delivery. We will take your comment into account to improve our delivery services. We hope to see you soon on our site! Sincerely, The Tompress team.
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Marie-Jo D.
Rating: 4 out of 5
following a purchase from 13/10/2024
It would be wise to secure the jars to prevent breakage.
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Response from tompress.com
Hello Marie-Jo, thank you for your comment. We take note of your suggestion and will make sure to protect our jars better in the future. We're glad you enjoyed our products on tompress.com. Thank you for your positive review and your note! "
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. S.
Rating: 4 out of 5
following a purchase from 09/10/2024
Quick execution and delivery of our order, with everything always available.
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Response from tompress.com
Thank you very much for your positive feedback! We are delighted that you appreciated our fast and efficient service as well as our product availability. We will continue to work hard to meet your expectations. Thank you again for your trust and loyalty to our tompress.com website. We hope to see you soon!
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Jérome B.
Rating: 4 out of 5
following a purchase from 09/10/2024
order received well packaged and fast
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Response from tompress.com
Thank you very much for your positive feedback on our site, Jérome! We are delighted that your order was well packaged and delivered promptly. We look forward to serving you again at tompress.com.
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Catherine F.
Rating: 4 out of 5
following a purchase from 07/10/2024
order corresponds to what I wanted, received fairly quickly
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Response from tompress.com
Thank you very much for your positive feedback on our tompress.com website! We are delighted that your order met your expectations and that you received it quickly. Your satisfaction is our priority. We hope to see you soon on our site. Thank you again for your rating of 4 out of 5.
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PHILIPPE A.
Rating: 3 out of 5
following a purchase from 07/10/2024
The machining of the stainless steel juice extractor lacks precision. Condensation escapes from the "juice" tank: energy consumption and product loss. I should have bought the larger model.
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Hervé B.
Rating: 3 out of 5
following a purchase from 06/10/2024
In this case, no problem because the contents of the package were OK. BUT I was only able to see this after an on-the-spot delivery that took less than 30 seconds.
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michel R.
Rating: 4 out of 5
following a purchase from 06/10/2024
Very good, but I've been ordering capsules for a long time.
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Response from tompress.com
Thank you for your positive review of our Tompress.com website. We are delighted that you are satisfied with our services. Regarding your comments on the duration of your use of our capsules, we are always looking for ways to improve and satisfy our loyal customers like you. Thank you again for your trust and support. See you soon on our website!
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Jean W.
Rating: 2 out of 5
following a purchase from 06/10/2024
I should have relied on a lot of internet reviews about the stability of the bottles in the wine racks I bought. If the bottles lean forward for storage, that's OK, but if they slide until they fall on the bottles on the floor below, that's not so good. The problem is the steel's protective plastic, which is slippery. Horizontal storage is also very good, so I removed 1.5 cm of tubing at the bottom of the rear uprights and the same at the top of the front uprights. The bottles are horizontal and nothing falls out, but I was worried about my stock. If you buy these wine racks, make sure you have a good hacksaw before assembly. Once the problem is solved, they do the job.
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bernard D.
Rating: 4 out of 5
following a purchase from 06/10/2024
good product
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Response from tompress.com
Hello Bernard,

Thank you for your positive feedback on our Tompress.com website, we are delighted that you enjoyed your shopping experience. We do our utmost to offer our customers quality products and service.

We look forward to seeing you again on our site!

Best regards,

The Tompress team.
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gerald C.
Rating: 3 out of 5
following a purchase from 26/09/2024
I received my parcel, not damaged at all Nikel, except that the stuffing inside was borderline, and given the weight of the machine, the unprotected sausage funnels were broken. The next time I buy, I'll look elsewhere.
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.

If a product is broken, don't hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.

We look forward to serving you again and providing you with a better experience.

Have a nice day.

We remain at your disposal.

Best regards.

TomPress
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Denis Gabriel L.
Rating: 3 out of 5
following a purchase from 25/09/2024
The part ordered was not the right one, had to reorder.
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Response from tompress.com
I'm sorry to hear that you received a part that was not what you ordered. We do our best to ensure that every order is processed correctly. I invite you to contact our customer service to find a solution to this problem. Thank you for your review and your note, we take into account all feedback from our customers to improve.
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SYLVIE U.
Rating: 2 out of 5
following a purchase from 24/09/2024
the juice extractor hose had to be changed after only 2 uses because it was leaking (no doubt a defect in the rubber??)
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Response from tompress.com
Hello Sylvie, we're sorry to hear that you've experienced a problem with the juice extractor hose. We take every customer feedback very seriously and will do our utmost to rectify this situation. Please do not hesitate to contact us if we can help in any way. We remain at your disposal. Sincerely, The Tompress team.
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Christian S.
Rating: 4 out of 5
following a purchase from 19/09/2024
On time, perfect
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SUZANNE V.
Rating: 4 out of 5
following a purchase from 20/12/2023
After using the spur several times with rosehips, tomatoes, raspberries and blackberries, I'm very satisfied.
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Response from tompress.com
Good evening Suzanne, thank you for your positive feedback on our tompress.com website. We are delighted that our spinner has met your expectations and brought you satisfaction in your various uses. Thank you again for your confidence and your 4/5 rating, which encourages us to continue offering quality products. See you soon on our site! The Tompress team.