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A
Rating: 4 out of 5
Very satisfied with the after-sales service, very good follow-up and prompt resolution of problems.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 564 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 2 out of 5
Disappointed because I had ordered a crank and the tightening screw and I did not receive the tightening screw. Order preparation not up to scratch
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Response from tompress.com
Hello,
Please contact our sales department on 05 63 71 44 99.
Best regards.
Please contact our sales department on 05 63 71 44 99.
Best regards.
C
Rating: 4 out of 5
Very good service, but internal website needs improvement
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S
Rating: 2 out of 5
Package not delivered to date, an inquiry is underway with Chronopost. Please note that my problem is with the delivery and not with tompress.
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M
Rating: 4 out of 5
Very. Fine
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F
Rating: 2 out of 5
The products lived up to my expectations but the container was too large for the items, which were not wedged in place, so everything moved around and the salmon plates were damaged ....
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M
Rating: 2 out of 5
The sweater was badly folded In the box No bag around the sweater
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J
Rating: 4 out of 5
Fast and reliable ordering
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J
Rating: 4 out of 5
satisfied
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M
Rating: 4 out of 5
well
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P
Rating: 4 out of 5
Delivered on time.
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L
Rating: 4 out of 5
Item conforms and smooth. Delivery time a little long (order placed on Monday and delivery on Friday) although indicated as 48h on the site. The only drawback.
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J
Rating: 4 out of 5
perfect casings
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O
Rating: 4 out of 5
All OK!
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A
Rating: 4 out of 5
Serious packaging for the weight (22 kgs), the device works perfectly, only time will tell how reliable it is. Company to be recommended
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J
Rating: 4 out of 5
.
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M
Rating: 3 out of 5
Parcel received with a broken jam jar: packaging not strong enough.
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A
Rating: 4 out of 5
Very good except for the delivery. I had to pay for it because I wanted a relay point but I didn't need Chronopost. So giving the possibility of relay point without urgency, so free
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C
Rating: 4 out of 5
Fine
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P
Rating: 3 out of 5
pierced packaging the metal rod fell down at the shop when the deliveryman dropped off the item because the packaging was not up to scratch at all cordially yours
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L
Rating: 2 out of 5
Merguez spices with holes
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B
Rating: 3 out of 5
I had ordered hooks for the Fish Smoker and I didn't get them. When I called I learned that there was an undetermined delay. But they offered me replacement tips, which are quite suitable, and which I received within 48 hours.
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P
Rating: 4 out of 5
.
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J
Rating: 4 out of 5
Very large parcel for small items. reducing the packaging to the correct size would be nice. otherwise satisfied with the order.
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D
Rating: 3 out of 5
the fryer's control panel is not compliant the basket is too large it still bathes in oil
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H
Rating: 4 out of 5
Fine
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R
Rating: 4 out of 5
Satisfied with the products purchased, but not with the information given on the website. Indeed, I came mainly to buy a chocolate tempétueuse, product available according to your site, but once there nothing in stock! What's more, no one was able to give me a date when the product would be available; that's not very professional!
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R
Rating: 4 out of 5
RAS for the products received except for the delivery. R. S.
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S
Rating: 4 out of 5
I've been fooled, 30 liters...it's not 30 kilos!
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J
Rating: 2 out of 5
Satisfied: product conforms, delivery ok I will recommend you in the future.
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J
Rating: 4 out of 5
The product conforms to my order, but the packaging is very damaged, with a document from the post office proving it. Delivered after the Chronopost deadline, it's always a problem! there are more serious carriers.
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P
Rating: 3 out of 5
Order impossible to cancel the next day and reimbursement pending because package refused by me because the employee on the phone told me to refuse it. It's been over a week since I refused it and I'm still waiting for a refund.
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Y
Rating: 3 out of 5
On-time order and delivery. However, the removable electrical cord connecting the device (Sol Mio Ardes electric hot water bottle) to an electrical socket during the heating time is very difficult to "push" into the device and, similarly, very difficult to remove when the heating indicator lights up, indicating that the 3-minute heating time has elapsed. I haven't returned the appliance, hoping that with frequent use, it will become easier and easier to "push in" and remove the cord from the appliance.
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M
Rating: 4 out of 5
Good product
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Response from tompress.com
Thank you for your positive feedback on our tompress.com website. We are delighted that you enjoyed our product. We will continue to work hard to keep our quality high. Thank you for your 4 star rating, it means a lot to us. We hope to see you soon on our site.
M
Rating: 4 out of 5
It's perfect
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Response from tompress.com
Thank you for your positive review of our tompress.com website. We are constantly working to improve our service and your comments encourage us to continue our efforts. We hope to see you soon on our site.
Y
Rating: 3 out of 5
Bah no, I'm still waiting for my order, since it arrived broken on November 12 and I've sent it back, I'm waiting for it to be reshipped.
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Response from tompress.com
Hello Yohann, we are very sorry for this disappointing experience. We do our best to ensure quality delivery to our customers. We will immediately contact our customer service to resolve this issue and keep you informed of the reshipment of your order. Thank you for your patience and understanding. Sincerely yours, The Tompress.com team.
F
Rating: 4 out of 5
ok
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Response from tompress.com
Thank you for your feedback and positive rating of our tompress.com website. We do our utmost to offer a quality service to our customers. Please do not hesitate to contact us if you have any suggestions for improvement.
L
Rating: 4 out of 5
Product quality nothing to complain about but delivery average .
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Response from tompress.com
Thank you very much for your feedback, Louise. We are delighted that you are satisfied with the quality of our products. As for the delivery, we're sorry it didn't live up to your expectations. We take your comments into account and will do our utmost to improve this service. Thank you again for your trust and your 4/5 rating. We hope to see you soon on tompress.com.
J
Rating: 3 out of 5
Enormous delivery problems: Chronopost is apparently no longer up to scratch - shame! Product quality up to scratch.
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Response from tompress.com
Thank you for your feedback, Jean-Marc. We're sorry you had delivery problems with Chronopost. We are constantly working to improve our delivery services and we take your comments into account. We are pleased that you found our products to be of high quality. We look forward to providing you with a smoother delivery experience in the future.
C
Rating: 4 out of 5
Order received on time!
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Response from tompress.com
Thank you for your positive feedback, it pleases us to know that you are satisfied with our fast delivery service. We will continue to work hard to maintain the quality of our service and hope to see you soon on our site. Thank you again for your trust and your 4/5 rating.