The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
I damaged my plate on the first firing because the plate is coated with tin, whose melting point is much lower than that of copper. The presence of tin is not indicated at all in the advert, which specifies copper clad.
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Response from tompress.com
Hello, Our customer service team is here to help you. If you have any questions or need further information, please contact us directly on 05 63 71 44 99, by e-mail: [email protected] or via our website: https://www.tompress.com/PS-contact.aspx. Our after-sales service will certainly need further information to do what's necessary and will get back to you. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
relationship management, transport and packaging.
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Acheteur Vérifié
Rating: 3 out of 5
The product description could be more precise and complete.
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Acheteur Vérifié
Rating: 4 out of 5
The wire mesh is not tight enough. They'll let the mice through! One of the sides was badly tightened! In addition, you need to be able to choose which side of the door to open. In our case, we had to dismantle, turn over and screw on the other side. These are details, but I think you can improve on them.
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Acheteur Vérifié
Rating: 4 out of 5
R A S .......... fast
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Mail not received for delivery Deliveryman top bone
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Acheteur Vérifié
Rating: 2 out of 5
Correct packaging and very nice appliance but disappointed because at the end of the fondue when I wanted to wash the appliance there were vegetables stuck to the bottom and I had a lot of trouble cleaning it even though I've been making fondues with tefal for years and never had a problem. I called to ask for a commercial gesture, but it was a no. It's a shame that a big company like yours
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Response from tompress.com
Hello, the appliance has two heating intensities. Please make sure you select the right intensity so that your vegetables don't stick. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Delivery time too long, with Amazon I could receive it in max 48h for 8 postage included, I wanted to remain loyal to tompress, too bad Cordially Francis Cambois
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Response from tompress.com
Hello, We apologize for the inconvenience. You have paid 5.90 for delivery within 48 to 72 hours. We also offer express delivery (24h) in our delivery options. Kind regards
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Acheteur Vérifié
Rating: 3 out of 5
no diameter information, see brief instructions on label, must weigh bags to deduce diameter
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Acheteur Vérifié
Rating: 4 out of 5
Everything is of good quality. My only downside is that I don't know how to use the sausage mix because there's nothing on the website to explain how to use it.
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Response from tompress.com
Hello, for the dry sausage mix, use 25 g. of mix per kg and season to taste with salt and pepper. Best regards
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Acheteur Vérifié
Rating: 3 out of 5
better product info
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Acheteur Vérifié
Rating: 2 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
Hello, As I am waiting for the delivery of my order, I cannot answer to the evaluation of the product. I am sure that I will not be disappointed. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur vérifié
Rating: 3 out of 5
You recently added these items to your shopping cart
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Response from tompress.com
but you haven't completed your order.""
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Acheteur Vérifié
Rating: 3 out of 5
Shipping costs are still very expensive. Personally, I was unlucky with the item I ordered (numerous defects, damaged...). However, the sales department got back to me and took my complaint into account.
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Acheteur vérifié
Rating: 4 out of 5
Speed of parcel delivery.
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Acheteur Vérifié
Rating: 4 out of 5
The product ordered is compliant. However, the pricing information was not very clear. Maybe I'm stupid because the answers to my request for clarification were a bit ironic"........."
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Respecting the deadlines announced at the time of the order?!...
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Acheteur Vérifié
Rating: 4 out of 5
Very satisfied. Product completely conforms to the order. Delivery times respected.
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Acheteur Vérifié
Rating: 4 out of 5
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Verifizierter Käufer
Rating: 3 out of 5
Delivery and service are ok. Unfortunately, the quality of the product is poor. - Lock only attached with one screw, second screw missing - Wood torn in several places Wood splintered in some places I'm keeping the cabinet anyway, as I was able to repair most of the defects.
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Acheteur Vérifié
Rating: 4 out of 5
++ products meet my requirements. - long lead times probably due to breakage - - a lot of paper for packaging in a too large box
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Acheteur Vérifié
Rating: 4 out of 5
Easy enough to assemble. I have yet to test it!
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Acheteur Vérifié
Rating: 4 out of 5
bjr; I am satisfied with the products (gimbals), but I would like to get a good discount if I need more".
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Response from tompress.com
because this product is very expensive! as I was in a hurry
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Acheteur Vérifié
Rating: 3 out of 5
Fiberglass mat broke after 2h00 of use
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Response from tompress.com
Hello, We apologize for the inconvenience. Please send us a photo to [email protected] so that we can find a solution. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 2 out of 5
The labels crinkle, very thin compared to the one I bought previously, another brand, which unfortunately are no longer on sale. On the other hand, there's nothing to say about order tracking and delivery.
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Acheteur vérifié
Rating: 2 out of 5
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Response from tompress.com
Hello, we've noticed a dissatisfaction, can you tell us more? Can we help you? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
Nothing to say about the products. But order placed in November, delivered in March... No explanation, contact or information. Very unfortunate
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Acheteur Vérifié
Rating: 3 out of 5
I don't find it optimum because of its lightness, and the fact that it's convertible gives air intakes" because of the "hinges"......
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Acheteur Vérifié
Rating: 4 out of 5
information and support. The products are always of good quality. Bradley smoker+cold smoke kit. Extra, as a replacement for a purely manual smoker, this smoker becomes pure happiness. A real pleasure hot or cold, everyone enjoys it.
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Acheteur Vérifié
Rating: 4 out of 5
I was satisfied on the whole, except for the delivery times.
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Acheteur Vérifié
Rating: 4 out of 5
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